Lenovo Foundation Extended Service: 3-Year On-Site Support with Parts & Labor

Protect your Lenovo investment and maximize uptime with the Lenovo Foundation Extended Service. This 3-year, on-site maintenance plan brings together parts and labor coverage with expert service right at your location, ensuring fast, reliable support when you need it most. Designed for busy environments where downtime costs time and productivity, this service delivers peace of mind through scheduled maintenance, rapid issue resolution, and the convenience of a Next Business Day response. By choosing this extended service, you extend the life of your Lenovo equipment, sustain peak performance, and secure a dependable partner in IT support.

• Comprehensive 3-year coverage that combines on-site maintenance with parts and labor support, keeping critical Lenovo devices safeguarded throughout their most productive years.
• On-site support from qualified Lenovo technicians who arrive equipped to diagnose, repair, and restore devices quickly, minimizing disruption to your daily operations and keeping teams productive.
• Parts replacement service included, so common wear and mishaps can be addressed without hauling devices off-site, reducing downtime and preserving system usability.
• Next Business Day (NBD) response time for parts and labor ensures you receive timely solutions and expert attention promptly, helping you meet demanding project timelines and service-level agreements.
• Designed to protect your investment and enhance reliability, the 3-year duration delivers sustained value, predictable budgeting, and dependable technology performance across your Lenovo fleet.

Technical Details of Lenovo Foundation Extended Service - 3 Year

• Service duration: 3 Years
• Service type: On-site
• Coverage: Parts & Labor
• Response time: Next Business Day (NBD)
• Includes: On-site maintenance, parts replacement, and expert support
• Benefits: Protects investment, increases reliability, reduces downtime, and accelerates issue resolution

How to Activate or Install Lenovo Foundation Extended Service

• Step 1 — Purchase and register: Acquire Lenovo Foundation Extended Service for your eligible devices and register the service in your Lenovo account to initiate coverage.
• Step 2 — Gather device details: Prepare essential information such as device model and serial numbers so the service can be accurately linked to the correct hardware during activation.
• Step 3 — Confirm terms and coverage: Review the terms of the 3-year plan, including on-site support, parts and labor, and Next Business Day response, to ensure alignment with your IT needs.
• Step 4 — Schedule on-site support: When a service event is required, coordinate with Lenovo to dispatch an on-site technician who will perform diagnostics, maintenance, or parts replacement at your location.
• Step 5 — Maintain service records: Keep documentation of all service events and parts replacements for future reference, audits, and renewal considerations, ensuring a smooth continuity of coverage.

Frequently asked questions

• Q: What does Lenovo Foundation Extended Service cover?

  A: It provides on-site maintenance with parts and labor coverage for a 3-year period, plus Next Business Day response to ensure fast access to expert troubleshooting and repairs at your location.

• Q: How quickly can I expect service after I request help?

  A: The service includes Next Business Day (NBD) response, meaning a capable technician will arrive or begin support within the next business day to diagnose, repair, or replace necessary components.

• Q: Does this plan include both parts and labor?

  A: Yes. The coverage encompasses both parts required for repair and the labor to install and service the devices, reducing the need for separate billing or vendor coordination.

• Q: How long does the coverage last?

  A: The plan runs for 3 years from the start date of coverage, providing long-term protection and predictability for budgeting and planning IT maintenance.

• Q: How do I get support or schedule a service event?

  A: Contact Lenovo Support or your authorized Lenovo account representative to initiate a service request, schedule on-site dispatch, and coordinate any required parts replacements with minimal downtime.