Lenovo Foundation - Extended Service (4-Year, On-site, Parts & Labor)

Secure your Lenovo investments with the Lenovo Foundation Extended Service plan. This 4-year, on-site maintenance program is designed to keep your critical systems up and running with minimal downtime, predictable budgeting, and real peace of mind. By delivering fast, professional support directly to your location, this extended service reduces disruption to daily operations and helps you maintain peak productivity across your business environments. If your organization relies on Lenovo servers, workstations, or other essential devices, this plan provides an enterprise-grade solution that aligns with hardware lifecycles and service-level expectations.

• On-site coverage delivers expert maintenance and repairs at your location, eliminating the need for shipping hardware or traveling to a service center.
• Parts & Labor coverage ensures that both replacement components and the technician’s work are included, streamlining claims and speeding resolution.
• Next Business Day response time minimizes downtime by guaranteeing rapid on-site service and field support for critical devices.
• Four-year duration provides long-term protection that aligns with typical hardware refresh cycles, offering predictable maintenance budgeting.
• Peace of mind and consistent productivity, backed by Lenovo-trained technicians and genuine parts, to sustain performance across your IT infrastructure.

Technical Details of Lenovo Foundation - Extended Service - 4 Year - Service

The Lenovo Foundation Extended Service is built to deliver reliable, on-site support with clear coverage boundaries and fast response to keep your devices operating smoothly. Key characteristics include:

• Service type: On-site maintenance and support performed at the customer’s location by Lenovo-authorized technicians.
• Coverage scope: Parts replacement and labor for eligible devices and components as defined by the service contract.
• Duration: Four years from the start date of the service, providing long-term protection and planning certainty.
• Response time: Next Business Day (NBD) service response for eligible incidents, helping minimize downtime and accelerate remediation.
• Delivery model: On-site visits scheduled to fit your business hours and operational needs; remote support may be used as a supplement where appropriate.
• Eligibility and applicability: Coverage applies to Lenovo devices under the contracted terms; specific device eligibility, exclusions, and regional availability are defined in the service agreement.

How to install Lenovo Foundation Extended Service

Activating and utilizing Lenovo Foundation Extended Service is straightforward and designed to integrate with your existing procurement and device management processes. Follow these steps to ensure you are properly enrolled and prepared for service delivery:

• Step 1: Confirm eligibility and purchase — Ensure your Lenovo devices are covered under the extended service plan and complete the purchase or activation through your Lenovo account manager, authorized reseller, or regional support partner. Obtain the service contract number and start date for accurate administration.
• Step 2: Register devices and SKUs — Provide the serial numbers, SKUs, or UPCs of covered devices to create a precise asset inventory within the service system. This helps ensure the correct parts and technicians are assigned for each device.
• Step 3: Verify coverage details — Review the contract terms, including the scope of parts and labor, exclusions, geographic coverage, and any regional nuances. Confirm the contract’s effective date and the renewal cadence to maintain uninterrupted protection.
• Step 4: Establish service channels — Identify the preferred contact method (phone, portal, or email) for service requests, and configure escalation paths for high-priority incidents. Ensure authorized personnel have the credentials to open service tickets quickly.
• Step 5: Initiate service requests — In the event of a hardware issue, submit a service request with device details, symptoms, and the required uptime. Lenovo will coordinate a Next Business Day response, dispatching technicians and arranging on-site visits as needed.
• Step 6: Track and manage — Use the service portal or your account representative to track ticket status, parts availability, technician arrival windows, and completion notes for each repair or maintenance action.

Frequently asked questions

• Q: What exactly does Lenovo Foundation Extended Service include?
  A: It provides on-site maintenance and support for eligible Lenovo devices, including parts replacement and labor, with a Next Business Day service response. The plan is designed to minimize downtime and preserve device performance over a four-year period.
• Q: How long does the coverage last?
  A: The service is valid for four years from the agreed start date, offering long-term protection that aligns with typical hardware lifecycles and upgrade planning.
• Q: What is the response time for service requests?
  A: Next Business Day (NBD) response is standard, meaning a technician will be dispatched or a planned on-site visit arranged within the next business day after a service request is opened for eligible incidents.
• Q: Does the plan require shipping parts, or are parts delivered on-site?
  A: Parts replacement is included as part of the service, with on-site delivery and installation performed by Lenovo-trained technicians at your location, ensuring compatibility and efficiency.
• Q: How do I enroll or add devices to the Lenovo Foundation Extended Service?
  A: Enrollment typically occurs through your Lenovo account manager or authorized reseller. You will provide device identifiers (serial numbers, SKUs, UPCs) and confirm coverage details. After enrollment, you’ll receive a contract number and start date to activate service.
• Q: Is there global coverage?
  A: Availability can vary by region and device type. Please check with your regional Lenovo partner or service administrator to confirm geographic coverage, language support, and regional terms before purchase.