Lenovo Foundation Extended Service - 4 Year On-site Parts & Labor for SR860v2 Hana

The Lenovo Foundation Extended Service for 4 years is a premium on-site maintenance plan designed to maximize uptime and minimize risk for your ThinkSystem SR860v2 Hana environment. This service delivers comprehensive coverage with direct access to Lenovo-certified technicians, rapid on-site support, and a predictable budgeting model. Built to secure mission-critical workloads, it combines dependable parts replacement, expert labor, and a streamlined service experience that keeps your hardware performing at peak efficiency. Whether you’re running high-demand databases, virtualization hosts, or compute-heavy workloads, this 4-year plan provides the confidence and reliability you need to focus on your core business.

• On-site service brings the technician to your location, reducing downtime and eliminating the need to transport heavy hardware for repairs. This feature is especially valuable in remote or high-availability environments where fast remediation is crucial.
• 4-year coverage delivers long-term protection for your critical Lenovo infrastructure, helping you plan maintenance and budget more effectively while enjoying ongoing support from Lenovo experts.
• Parts & Labor included ensures that both replacement components and skilled labor are covered, minimizing unexpected expenses and simplifying service invoices for edge-to-core deployments.
• Next Business Day response time guarantees timely intervention by Lenovo technicians, accelerating repair times and restoring normal operations with minimal impact on business processes.
• Maintenance and reliability enhancements are built into the service framework to keep your SR860v2 Hana platform running smoothly, with proactive checks, preventative care, and precise repair that emphasizes dependability and performance consistency.

Technical Details of Lenovo Foundation Extended Service - 4 Year

Service type: On-site maintenance with Parts & Labor coverage, designed for rapid, hands-on repairs at your location.

Duration: 4 years from the date of purchase or activation, providing extended protection and ongoing access to Lenovo service resources.

Response time: Next Business Day service response to ensure timely remediation and minimize downtime during critical operations.

Coverage scope: Comprehensive on-site support for Lenovo ThinkSystem hardware, including serviceability checks, diagnostics, component replacement, and labor necessary to complete repairs.

Inclusions: Replacement parts as needed to repair or restore full functionality, plus the labor required to perform certified maintenance and fixes on-site.

Manufacturer: Lenovo

Target hardware: Lenovo ThinkSystem servers and related components, including SR860v2 configurations such as the Hana deployment, with coverage tailored to enterprise workloads.

How to install Lenovo Foundation Extended Service

• Purchase or enroll in the Lenovo Foundation Extended Service for your SR860v2 Hana system through an authorized Lenovo partner or Lenovo directly.
• Provide your device details, including serial numbers, SKU (if applicable), and the exact site location where on-site service will occur.
• Activate the service and confirm the preferred service start date, ensuring that Next Business Day coverage aligns with your operational schedule.
• Coordinate with Lenovo to finalize the on-site appointment logistics, including access for technicians and any site-specific safety requirements.
• Maintain ongoing awareness of service entitlements, renewal timing, and how to request support when any component needs inspection, repair, or replacement.

Frequently asked questions

• What does Lenovo Foundation Extended Service include? It provides on-site maintenance with Parts & Labor coverage for four years, plus Next Business Day response to minimize downtime and keep your SR860v2 Hana system operating at peak performance.
• What systems are eligible? Eligible Lenovo ThinkSystem servers and related hardware, including configurations featuring the SR860v2 Hana, with service tailored to enterprise environments.
• How is the service activated? Activation generally occurs through an authorized Lenovo partner or Lenovo sales channel after purchase, with details collected for on-site scheduling and coverage mapping.
• What is the benefit of Next Business Day response? The provider commits to a technician arriving on the next business day to perform diagnostics, repairs, or part replacements, reducing business disruption.
• Can I extend or renew the service at any time? Yes, you can renew or extend coverage as your hardware ages or your business needs evolve, ensuring continued protection beyond the initial four-year term.
• What if parts are unavailable? Lenovo covers parts under the terms of the service, and technicians will source appropriate replacement components to restore functionality as quickly as possible.