Description
Lenovo Foundation - Post Warranty - 2 Year - Warranty Lenovo Data Center 2y Pw Nbd Sr655 V3
The Lenovo Foundation Post Warranty 2-Year On-site Maintenance plan is a diligent safeguard for your Lenovo Data Center investments. Built to deliver dependable coverage after the initial warranty period, this program emphasizes rapid on-site support, genuine parts, and expert labor to keep your critical workloads online and productive. With a clear service structure, predictable costs, and access to Lenovo-certified technicians, you gain the assurance you need to plan for the long term. This plan is specifically crafted to support Lenovo Data Center hardware, including servers like the SR655 V3, ensuring compatibility, reliability, and proven service quality when you need it most.
- On-site support for rapid issue resolution – When a problem arises, a Lenovo-certified technician arrives on-site to diagnose, troubleshoot, and resolve issues directly at your data center, reducing downtime and preserving service levels for your business-critical applications.
- Parts & Labor coverage – The plan includes both replacement parts and labor, meaning you won’t face unexpected repair bills. This reduces total cost of ownership and simplifies budgeting for maintenance over the life of the system.
- Next Business Day response – In most regions, you can expect a Next Business Day arrival window for parts and labor support, enabling faster restoration of service and minimized disruption to operations.
- Two-year service duration – The coverage extends for two full years, providing long-term reliability and dependable planning for capacity expansion, software upgrades, and ongoing lifecycle management of your Lenovo infrastructure.
- Designed for Lenovo Data Center environments – The program is tailored for Lenovo Data Center hardware, including modern servers such as the SR655 V3, with certified technicians and genuine Lenovo parts to ensure compatibility and performance alignment with your mission-critical workloads.
Technical Details of Lenovo Foundation - Post Warranty - 2 Year - Warranty Lenovo Data Center 2y Pw Nbd Sr655 V3
- Service type: On-site maintenance with post-warranty coverage
- Duration: 2 years from the date of enrollment or service activation
- Response time: Next Business Day parts and labor service in applicable regions
- Inclusions: Parts and labor for eligible hardware failures under the service terms
- Support scope: On-site technical support performed by Lenovo-certified technicians
- Compatibility: Optimized for Lenovo Data Center servers, including the SR655 V3 model
- Delivery model: On-site coverage with clear service windows and escalation paths
- Exclusions: Non-covered components and services may require separate agreements or additional coverage
how to install Lenovo Foundation - Post Warranty - 2 Year - Warranty Lenovo Data Center 2y Pw Nbd Sr655 V3
- Verify eligibility and product details – Confirm that your Lenovo Data Center equipment (notably SR655 V3 or equivalent) is eligible for the Foundation Post Warranty plan and collect serial numbers, model identifiers, and the original purchase date to ensure accurate enrollment.
- Initiate service enrollment – Contact Lenovo Support or your authorized Lenovo reseller to initiate enrollment in the 2-year post-warranty program. Provide your hardware details, data center location, and preferred contact information for scheduling.
- Provide documentation and address – Submit any required documentation (proof of purchase, warranty continuation details, and service level preferences). Ensure the service address is accurate to enable on-site dispatch and access for technicians.
- Confirm service level and region – Confirm Next Business Day response availability in your region and align the service window with maintenance windows, rack access, and critical workloads to minimize disruption.
- Schedule the initial on-site visit – Work with Lenovo to book the initial on-site visit for inspection, parts replacement (if needed), and a maintenance check. Ensure technicians have access to the system, power, and network where required.
- Prepare the environment – Ensure clear access to the server chassis, backup power, and a secure workspace for technicians. Have any relevant system logs or error summaries ready to expedite diagnosis.
- Establish ongoing management routines – Set expectations for routine preventive maintenance, firmware and software compatibility checks, and a documented escalation path should issues reoccur.
Frequently asked questions
- What does the Lenovo Foundation - Post Warranty - 2 Year plan cover? – This plan provides on-site maintenance with parts and labor coverage for a two-year period after the warranty ends. It focuses on rapid on-site troubleshooting, certified technicians, and guaranteed service windows to minimize downtime for Lenovo Data Center hardware, including SR655 V3 servers.
- Which devices are eligible? – Eligibility centers on Lenovo Data Center hardware used in enterprise environments, with a strong emphasis on Lenovo servers such as the SR655 V3. Enrollments are evaluated by Lenovo based on the model, age, and service history.
- What is the typical response time? – In many regions, Next Business Day service is the standard for parts and labor dispatch, enabling quick restoration of critical workloads. Regional variations may apply, and Lenovo will confirm exact SLAs at enrollment.
- Does this plan cover labor costs? – Yes. The plan includes labor performed by Lenovo-certified technicians in addition to replacement parts required to repair eligible hardware failures.
- How do I activate or renew the service? – Activation is typically done through Lenovo Support or your authorized reseller. Renewal details and pricing are provided during enrollment discussions, with reminders before expiration to avoid coverage gaps.
- Can I customize the plan? – The Foundation program is designed to offer a standard two-year framework with on-site support. Customizations may be available through bundled services or regional offerings; discuss options with your Lenovo representative.
- What happens if a component is non-replaceable on-site? – If a non-replaceable component requires more extensive service, Lenovo technicians coordinate with authorized facilities or propose best-fit remediation according to the device’s maintenance policy and on-site capabilities.
- Is data security considered during service? – Yes. On-site technicians operate under strict Lenovo security and privacy guidelines to protect sensitive data and ensure minimal disruption to operational environments during service work.
- What should I prepare before a service visit? – Ensure the server is accessible, power and network connections are stable, and required credentials or access permissions are ready for the on-site technician. Having recent error logs can help speed up diagnosis.
Customer reviews
Showing - Of Reviews