Lenovo Foundation + Premier Support - Extended Service - 3 Year - Service

Introducing the Lenovo Foundation + Premier Support - Extended Service - 3 Year - Service, designed to provide you with peace of mind when it comes to your technical support needs. This comprehensive service plan ensures that you have access to reliable and efficient support, allowing you to focus on what matters most—your work. With a range of features tailored to enhance your experience, this extended service is an investment in your productivity and peace of mind.

• Comprehensive Support: Enjoy 9 x 5 support that includes phone assistance to resolve a wide range of technical issues, helping you get back up and running quickly.
• Next Business Day On-Site Service: Experience the convenience of on-site service at your preferred location, ensuring minimal disruption to your daily operations.
• Parts and Labor Included: Our service covers both parts and labor, significantly reducing inventory costs and ensuring that you receive maximum dependability with each service call.
• Timely Response: Benefit from our commitment to Next Business Day response time for parts and labor, allowing for timely completion of service requests.
• Extended 3-Year Coverage: With a service duration of three years, you can rest easy knowing that you have extended support, designed to deliver maximum efficiency and precise results over time.

Technical Details of Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Hours: 9 x 5
• Response Time: Next Business Day for on-site service
• Includes: Parts & Labor with maintenance coverage

How to Install

Installation of the Lenovo Foundation + Premier Support service is straightforward. Once you purchase the service, you will receive confirmation and instructions on how to activate your coverage. Simply follow these steps:

1. Receive your service confirmation via email.
2. Access the Lenovo support portal with the provided link.
3. Register your product by entering the required information and your service confirmation code.
4. Follow the on-screen instructions to complete the activation process.
5. Once activated, you can start utilizing your support services as needed.

Frequently Asked Questions

1. What does the 9 x 5 support entail?

The 9 x 5 support means that our technical support team is available for assistance from 9 AM to 5 PM, Monday through Friday, excluding holidays.

2. How quickly can I expect a technician to arrive for on-site service?

With our Next Business Day service, a technician will be dispatched to your location by the next business day after you report an issue.

3. Are there any limitations on the number of service calls I can make?

No, there are no limitations on the number of service calls during your three-year coverage, provided they fall under the terms of the service agreement.

4. What should I do if I need support outside of the 9 x 5 hours?

If you require support outside of the standard hours, please contact our customer service team for assistance, and they will guide you on available options.

5. Is there a warranty included with the service?

The Lenovo Foundation + Premier Support service extends your warranty coverage and provides additional support features for the duration of the three years.