Lenovo Foundation + Premier Support: 3-Year On-Site Extended Service (NBD)

Protect your Lenovo assets with a comprehensive 3-year Foundation + Premier Support extended service that keeps your operations running smoothly. This on-site, parts-and-labor coverage is designed to maximize device reliability, minimize downtime, and simplify maintenance for busy IT environments. With Next Business Day (NBD) response and on-site service, you’ll experience faster issue resolution, reduced downtime, and predictable support costs. Whether you’re safeguarding a single workstation fleet or a large enterprise deployment, this extended service is engineered to deliver dependable, responsive help exactly when you need it most.

• Comprehensive 3-year on-site coverage with Next Business Day response: Enjoy a long-term service plan that brings on-site maintenance directly to your location, with a fast Next Business Day turnaround to keep critical systems online and productive. This combination minimizes disruption, supports tight project timelines, and helps ensure your Lenovo devices operate at peak performance for the full duration of the agreement.
• Parts replacement and labor included for rapid problem resolution: The service provides both parts and the necessary labor to resolve issues, reducing the need for you to manage spare inventory and accelerating repair times. With on-site parts availability and skilled technicians, you can rely on prompt restoration of service levels without extended outages.
• On-site service for better usability and efficiency: By bringing service directly to your site, downtime is shortened, travel delays are eliminated, and technicians can access devices in their real-world environment. This enhances usability, simplifies scheduling, and minimizes business impact during service events, making support feel seamless to end users.
• 3-year duration to maximize dependability and value: A multi-year commitment ensures ongoing protection and predictable budgeting. The extended term is designed to deliver steady reliability, facilitate strategic planning, and preserve the value of your Lenovo fleet by maintaining optimal performance across the lifecycle of your devices.
• Enhanced protection for your investment with proactive, reliable support: Beyond immediate issue resolution, this service helps protect your investment by maintaining device health, reducing the total cost of ownership, and enabling your teams to focus on core tasks rather than troubleshooting hardware problems.

Technical Details of Lenovo Foundation + Premier Support - Extended Service - 3 Year - Service e Fdn - 3y Nbd

• Service type: Extended service coverage with Lenovo Foundation and Premier Support for 3 years.
• Delivery method: On-site maintenance and support at your location, with parts and labor included.
• Duration: 3 years from the start of coverage, providing long-term protection and stability for your Lenovo devices.
• Response time: Next Business Day (NBD) parts-and-labor service response to minimize downtime and accelerate repairs.
• Inclusions: Parts replacement and on-site labor to resolve hardware issues, maintenance services, and dedicated support to maximize reliability.
• Activation/eligibility: Activation through Lenovo provisioning tied to your device and contract; no hardware installation required to begin coverage.
• Availability: Service is designed to accommodate Lenovo devices within eligible regions and contractual terms, with on-site delivery to your location.
• UPC/SKU: Not provided in the available details (N/A). Please consult your Lenovo representative for exact product identifiers.

How to install Lenovo Foundation + Premier Support - Extended Service - 3 Year - Service e Fdn - 3y Nbd

Activation of this extended service is handled through Lenovo’s provisioning system and does not require any hardware installation. To enroll and leverage on-site coverage with Next Business Day response, follow these steps designed to streamline activation and scheduling:

• Step 1: Verify device eligibility and gather essential details like the device serial number, model, and the current Lenovo contract or entitlement under which the Foundation + Premier Support service will be attached.
• Step 2: Access the Lenovo service portal or contact your Lenovo account representative to attach the Foundation + Premier Support 3-year plan to the target device(s) within your organization’s contract.
• Step 3: Confirm the service start date, coverage period, and preferred service level (including Next Business Day response and on-site maintenance). Ensure your IT team can accommodate scheduled visits or remote coordination as required.
• Step 4: Schedule the initial on-site visit or service event, specifying location, access instructions, and any required site safety or credential information to facilitate rapid technician arrival and service execution.
• Step 5: Monitor ongoing service status through the Lenovo portal, review upcoming renewal options, and communicate any changes in device inventory or business requirements to keep coverage aligned with your needs.

Frequently asked questions

• Q: What does Lenovo Foundation + Premier Support - Extended Service (3-year, 3y NBD) cover?
  A: It provides on-site maintenance with parts and labor coverage for a 3-year period, including Next Business Day response to service requests. The goal is to minimize downtime and maximize device reliability for Lenovo hardware within covered contracts.
• Q: How long does the service last?
  A: The coverage extends for 3 years from the service start date as determined by Lenovo provisioning and your contract terms.
• Q: Are parts and labor included?
  A: Yes. The service includes parts replacement and on-site labor to resolve hardware issues, supporting timely repair and uptime.
• Q: Is on-site service available for all locations?
  A: On-site service is provided at the customer’s location where coverage is applicable, subject to regional availability and the terms of the Lenovo service agreement.
• Q: How do I renew or extend this service after the 3-year term?
  A: Renewal options are typically managed through Lenovo sales or your authorized channel partner. Contact your Lenovo representative to discuss renewal eligibility, pricing, and terms.