Lenovo Foundation + Premier Support — 3-Year Extended On-Site Service (NBD)

Protect your Lenovo investments with a comprehensive 3-year Foundation + Premier Support plan. This extended service blends Foundation coverage with Premier-level assistance to deliver proactive maintenance, fast on-site support, and reliable parts and labor, ensuring maximum uptime and productivity for business-critical systems. From workstations to data-center infrastructure, this service is designed to minimize downtime, simplify procurement, and provide predictable IT costs through a single, value-packed support contract.

With Next Business Day response, on-site visits, and a focus on rapid issue resolution, Lenovo Foundation + Premier Support helps IT teams stay ahead of problems and get back to business quickly. This extended service is ideal for organizations that rely on Lenovo technology as a backbone of their operations and need to maintain service levels even when internal resources are stretched. It’s about peace of mind, predictable budgeting, and a trusted partner that understands enterprise needs.

• On-site support provides fast, hands-on resolution by qualified Lenovo technicians, reducing downtime and keeping devices in service so your operations stay uninterrupted.
• 3-year service duration delivers long-term protection, helping maximize productivity and enable forward-looking planning for IT budgets and asset management.
• Parts and Labor coverage ensures that both replacement components and the labor to install them are included, minimizing unexpected costs and simplifying maintenance.
• Next Business Day (NBD) response time guarantees timely completion of service requests, supporting critical workflows and minimizing business disruption.
• Integrated Foundation + Premier Support offers a comprehensive, value-driven contract that combines essential maintenance with premium support features you can rely on.

Technical Details of Lenovo Foundation + Premier Support — Extended Service — 3 Year — Service e Fdn — 3y Nbd

• Service type: Extended service that combines Lenovo Foundation maintenance with Premier Support for enhanced coverage and faster issue resolution.
• Duration: 3 years from activation, designed to align with device lifecycle and IT planning cycles.
• Coverage: On-site maintenance, parts replacement, and labor; remote assistance may be included, enabling flexible support options.
• Response time: Next Business Day (NBD) for qualified service calls and parts/labor dispatch to restore operations promptly.
• Delivery scope: Applicable to Lenovo devices and infrastructure covered under the contract, with escalation paths to ensure priority handling for business-critical assets.
• Ideal for: Enterprises and small to mid-size businesses seeking predictable support, reduced downtime, and enhanced reliability for Lenovo ecosystems.

How to install Lenovo Foundation + Premier Support — Extended Service — 3 Year — Service e Fdn — 3y Nbd

There is no software installation required to enable this service. Activation is tied to the purchase of the extended service contract and the registration of eligible assets under the contract. To activate and deploy the full benefits of Foundation + Premier Support, follow these practical steps:

1) Confirm eligibility and purchase the 3-year Extended Service contract through your Lenovo account representative, reseller, or enterprise sales channel. Ensure you have the correct product identifiers (serial numbers or asset tags) for all Lenovo devices you want covered.

2) Provide contract details and asset information to Lenovo or your authorized service provider so the entitlement can be associated with each device under the service agreement. This includes the customer account number, contract number, and the list of covered SKUs or UPCs where applicable.

3) Activate coverage by registering each asset to the service contract in the designated support portal, if required. A confirmation notice will be issued once activation is complete, and service entitlement will be enabled.

4) Establish the appropriate on-site coverage windows and escalation contacts. Align your IT team’s point of contact with the Lenovo Premier Support team to ensure seamless scheduling of on-site visits and rapid escalation if issues arise.

5) When issues occur, submit service requests through the Premier Support channel or the Lenovo support line. Provide the asset details, a concise description of the problem, and any troubleshooting steps already performed to expedite resolution.

6) Maintain documentation of the service contract, activation dates, and asset list for auditing, renewal planning, and future upgrades. Regularly review coverage to ensure all critical devices remain protected as your environment evolves.

Because this is an enterprise-grade service, your Lenovo account team can also tailor the coverage to match your existing service levels, asset mix, and maintenance windows. The goal is to deliver a predictable support experience that minimizes downtime, supports rapid repair or replacement of components, and keeps your Lenovo ecosystem running smoothly with minimal administrative burden.

Frequently asked questions

• Q: What exactly does the 3-year Extended Service cover?
  A: It combines Lenovo Foundation maintenance with Premier Support to provide on-site maintenance, parts and labor coverage, and a Next Business Day response. This contract is designed to protect your Lenovo devices and infrastructure for three years, with predictable costs and prioritized access to support resources.
• Q: Is on-site support guaranteed with Next Business Day response?
  A: Yes. The service includes on-site support with a Next Business Day response for eligible service requests, helping to minimize downtime and maintain critical workflows.
• Q: Do I need to install any software to use this service?
  A: No software installation is required. Activation occurs through contract enrollment and asset registration. Support is invoked via the Lenovo Premier Support channels when issues arise.
• Q: Which devices are covered under this plan?
  A: Covered devices generally include Lenovo hardware listed in the service agreement, including laptops, desktops, workstations, servers, and related infrastructure identified under the contract terms. Always verify coverage scope during contract negotiation.
• Q: How does this differ from standard warranty or basic support?
  A: This is an expanded, 3-year extended service that pairs Foundation maintenance with Premier-level support, offering enhanced response times, proactive on-site maintenance, and guaranteed parts and labor coverage beyond baseline warranty terms.
• Q: Can I customize the coverage for my organization?
  A: Yes. Your Lenovo account executive can tailor the contract to align with your asset mix, service levels, and business requirements, including scheduling, escalation paths, and asset inventory management.
• Q: How do I renew or extend the service after 3 years?
  A: Renewal is typically handled through the same procurement channel as the original contract. Your Lenovo representative can assist with rolling the agreement into a new term and updating asset coverage as needed.
• Q: Is remote support included?
  A: Remote assistance is often included as part of Premier Support, enabling troubleshooting, guidance, and diagnostics when on-site visits aren’t immediately necessary, helping to resolve issues faster or prepare for on-site intervention.