Lenovo Foundation + Premier Support — Extended Service for Lenovo Data Center Prem 3y NBD Hana

Unlock maximum uptime and predictable costs with Lenovo Foundation + Premier Support, an extended service package crafted for Lenovo Data Center Prem deployments. This 3-year plan combines on-site maintenance, fast parts replacement, and proactive support to keep your systems running smoothly in mission-critical environments. With Next Business Day response for parts and labor, flexible service windows, and a clear commitment to reducing total cost of ownership, this offering helps IT teams focus on strategic initiatives rather than unplanned repairs.

• On-site, hands-on support delivers seasoned Lenovo technicians directly to your location, equipped to diagnose, replace, and calibrate components, firmware, and configurations. This rapid on-site response minimizes downtime and accelerates the return to normal operations after hardware or system issues, ensuring your data center stays productive and available for essential workloads.
• Three full years of coverage provide long-term reliability and budget predictability. This extended service helps align maintenance costs with procurement planning, depreciation cycles, and strategic IT roadmaps, reducing financial surprises and enabling steadier capital and operating budgets.
• Comprehensive parts and labor are included, meaning replacements and the labor required to install them are covered. This simplifies procurement, lowers administration overhead, and reduces the risk of unexpected maintenance expenses during critical events in complex data-center ecosystems.
• Next Business Day response time for parts and labor ensures fast escalation and timely issue resolution. Lenovo-certified technicians coordinate with your site to deliver prompt replacements, diagnostics, and guidance, helping you maintain service levels for time-sensitive, business-critical workloads.
• Designed to optimize total cost of ownership, the Foundation + Premier Support package emphasizes reliability, consistent service levels, and proactive maintenance. By reducing downtime, standardizing service expectations, and providing clear milestones, it supports IT leadership in aligning infrastructure investments with business outcomes.

Technical Details of Lenovo Foundation + Premier Support

• Service type: Extended Service with on-site maintenance, parts and labor coverage.
• Coverage duration: 3 years from activation or purchase date.
• Support level: On-site assistance, remote guidance, and escalation to Lenovo-certified technicians.
• Response time: Next Business Day for parts and labor dispatch and service delivery.
• Includes: Parts replacement, on-site labor, preventative maintenance advisories, and service coordination.
• Target hardware: Lenovo Data Center Prem series servers and related supporting infrastructure.

How to Install Lenovo Foundation + Premier Support

Activation and deployment of this extended service are designed to be straightforward, ensuring your data center maintains high availability from day one. Follow these practical steps to activate the service and align it with your environment.

• Confirm eligibility and purchase the 3-year Foundation + Premier Support plan through your Lenovo account representative or an authorized reseller. Ensure you have the correct SKU, serial numbers, and installation dates ready for fast processing.
• Gather device identifiers for all Lenovo Data Center Prem hardware covered by the agreement, including model names, serial numbers, and site locations. This information helps the Lenovo team map coverage to each asset and streamline dispatch if a service event occurs.
• Submit the service order and activation request to Lenovo or your channel partner, attaching proof of purchase and asset inventory. The vendor will generate a service contract and assign a service request number for tracking.
• Schedule an activation window with Lenovo support or your on-site technical team. Ensure remote access or on-site access as needed so technicians can validate firmware levels, confirm hardware health, and set up any required monitoring profiles or service baselines.
• Document and confirm coverage, noting any existing SLAs, environment-specific requirements, or maintenance calendars. Keep this record accessible to both your IT staff and Lenovo support so future inquiries or repairs occur with minimal delay.

Frequently asked questions

• Q: What exactly does Lenovo Foundation + Premier Support include for 3 years?

  A: It provides on-site maintenance, parts replacement, on-site labor, and Next Business Day response, designed to minimize downtime and stabilize TCO for Lenovo Data Center Prem deployments. It’s a turnkey service that helps you plan maintenance and repairs without surprise costs.

• Q: Is this service applicable to all Lenovo Data Center Prem configurations?

  A: The program is intended for Lenovo Data Center Prem hardware within the defined coverage window. Always verify eligibility with your Lenovo representative to ensure the specific server, rack, or storage configuration is included.

• Q: What does Next Business Day mean in practice?

  A: Next Business Day refers to dispatching parts and technicians to your site within the next business day after a service event is logged, subject to regional availability and service eligibility. It’s designed to shorten downtime and speed repairs for critical workloads.

• Q: Can the service be renewed after the 3-year term?

  A: Yes, Lenovo offers renewal options that extend support beyond the initial 3-year period, with continued access to on-site support, parts, and labor. Renewal terms and pricing vary by region and product family.

• Q: How do I access support once the service is active?

  A: Support is accessed through your Lenovo account, with the service order number serving as the primary reference. You can contact Lenovo support by phone or through the official portal to initiate a service call, schedule visits, or request parts replacements.

• Q: Is this service transferable if I move or reallocate the hardware?

  A: Transferability depends on the terms of the service contract. In many cases, assets can be transferred with proper documentation and notification, but you should confirm with Lenovo for your specific contract terms.