Lenovo Foundation + Premier Support - Extended Service, 3-Year On-site Coverage for Data Center Prem Sr650 V2

Protect your Lenovo Data Center investment with a robust, forward-thinking service plan that keeps your critical infrastructure performing at peak levels. Lenovo Foundation + Premier Support combines the reliability of Foundation with the priority access of Premier Support, delivering a comprehensive 3-year extended service designed for the Lenovo Data Center Prem 3y NBD Sr650 V2 platform. This on-site maintenance program includes Parts & Labor coverage, rapid response, and proactive support to minimize downtime, extend hardware life, and maximize return on your server investments. When uptime matters, this service is engineered to reduce risk, simplify support, and provide peace of mind for IT teams managing demanding workloads.

• On-site coverage for 3 years: This extended service ensures that a qualified Lenovo technician will visit your data center to diagnose, repair, and restore server operations, reducing the impact of hardware issues on production workloads. The long-term nature of the plan aligns with hardware refresh cycles and helps stabilize budgeting and planning for enterprise environments.
• Foundation + Premier Support in one plan: You gain the core assistance of Foundation plus the enhanced capabilities of Premier Support, including access to senior engineers, faster escalation paths, and a more proactive approach to maintenance. This combination is designed to deliver predictable service levels and a smoother support experience across your Lenovo Data Center Prem environment.
• Next Business Day - Parts & Labor: When a component requires replacement, the plan provides Next Business Day response with Parts & Labor coverage. This means technicians arrive promptly with the necessary components to complete repairs, helping to minimize disruption to business-critical applications and ensuring consistent performance for the Sr650 V2.
• Designed for Lenovo Data Center Prem 3y NBD Sr650 V2: The service is tailored to the specific needs of Lenovo's Data Center Prem configurations and the Sr650 V2 platform, ensuring compatibility, optimized support workflows, and swift alignment with your hardware and firmware requirements.
• Reliability, maintenance, and value: Beyond repairs, this extended service emphasizes reliability and usability, offering structured maintenance that helps protect investments, extend hardware life, and optimize operational efficiency through routine on-site visits and timely part replacements.

Technical Details of Lenovo Foundation + Premier Support

• Service type: Extended service combining Lenovo Foundation and Premier Support for enterprise-grade data center equipment.
• Coverage duration: 3 years from the start of the contract, designed to align with typical hardware lifecycles and renewal planning.
• Delivery model: On-site maintenance with parts and labor included, enabling hands-on repair and component replacement by certified Lenovo technicians.
• Response time: Next Business Day (NBD) service response, accelerating issue resolution and reducing downtime for critical workloads.
• Platform focus: Optimized support for Lenovo Data Center Prem configurations, notably the 3y NBD Sr650 V2 environment, to ensure compatibility and efficient service delivery.
• Inclusions: Parts replacement, labor for repairs, and on-site deployment of technicians to address hardware faults and maintenance needs.

How to Install Lenovo Foundation + Premier Support

• Activate your service contract through your Lenovo account manager or the official Lenovo support channel, providing the contract details and the target equipment (Data Center Prem 3y NBD Sr650 V2).
• Verify system information and eligibility to ensure seamless on-site coverage, including model, serial numbers, and any applicable service tags or contract IDs.
• Schedule the initial on-site visit and establish a preferred maintenance window that minimizes disruption to production workloads and aligns with your change management processes.
• Prepare access instructions, power and safety requirements, and any data protection considerations so the on-site technician can perform the assessment and service efficiently.
• Maintain a record of service milestones, renewal dates, and contact points to simplify future renewals and ensure uninterrupted coverage across hardware refresh cycles.

Frequently Asked Questions

• Q: What does the Lenovo Foundation + Premier Support - Extended Service include?
  A: It includes a 3-year on-site maintenance plan with Parts & Labor coverage, Next Business Day response, and access to Foundation + Premier Support for Lenovo Data Center Prem 3y NBD Sr650 V2.
• Q: Is on-site support guaranteed with this plan?
  A: Yes. The plan provides on-site maintenance by certified Lenovo technicians, aimed at minimizing downtime and quickly restoring service.
• Q: What workloads are protected by this service?
  A: The service is designed for Lenovo Data Center Prem configurations, including the Sr650 V2 platform, with coverage tailored to enterprise data center operations and mission-critical workloads.
• Q: How does Next Business Day assistance work?
  A: If a hardware issue arises, Lenovo aims to respond the next business day with the necessary parts and labor to complete the repair or restoration, subject to service terms and coverage specifics.
• Q: How do I activate and manage my contract?
  A: Activation is typically handled via your Lenovo account manager or the support portal, with ongoing management of renewal dates, service tags, and contract IDs to ensure continuous coverage.

With Lenovo Foundation + Premier Support, enterprises gain a durable, predictable path to keep their Lenovo Data Center Prem environments running smoothly. The combination of on-site expertise, rapid response, and comprehensive parts-and-labor coverage translates into lower risk, reduced downtime, and a higher level of confidence for IT teams managing complex server ecosystems like the Sr650 V2. This service is especially valuable for organizations deploying dense compute, storage arrays, or virtualization platforms where even brief outages can have outsized business impact. By aligning with Lenovo’s enterprise service framework, customers benefit from standardized service levels, easy contract management, and the assurance that highly skilled engineers are available to support their critical infrastructure.