Lenovo Foundation + Premier Support - Extended Service (3 Year) for SR630 V2

Protect your Lenovo ThinkSystem SR630 V2 investment with a comprehensive, on-site extended service that prioritizes uptime and reliability. Lenovo Foundation + Premier Support offers a three-year coverage plan that combines proactive maintenance, fast on-site response, and generous parts and labor inclusion to keep your critical workloads running at peak performance. This service is designed to minimize downtime, simplify service delivery, and provide a dependable support backbone for data centers, virtualization environments, databases, and other demanding applications. With a focus on reducing repair time and maximizing system availability, this extended service helps IT teams maintain service levels while avoiding the surprise costs that can derail budgets and schedules.

• On-site coverage with a focus on limiting downtime: The service brings Lenovo-certified technicians to your location, helping minimize disruption during maintenance or repairs and ensuring that issues are addressed where your equipment lives.

• Parts & labor included for maintenance and problem resolution: This extended service encompasses the cost of parts and labor required to keep the SR630 V2 operating smoothly, reducing unexpected expenses and making budgeting easier.

• Parts replacement service included to resolve problems: If a component needs replacement, the service covers the parts necessary to complete the job, enhancing reliability and extending the life of your server.

• Next Business Day – Parts and Labor service response time: When an issue arises, you can expect prompt dispatch and timely completion, helping you meet critical service levels and minimize downtime.

• Three-year service duration for maximum dependability: A long-term commitment ensures ongoing support, consistent maintenance, and the peace of mind that comes with dependable coverage across the life of the SR630 V2.

Technical Details of Lenovo Foundation + Premier Support

• Service Type: Foundation + Premier Support - Extended Service
• Coverage: On-site maintenance, parts and labor
• Duration: 3 years
• Response Time: Next Business Day – Parts and Labor
• Key Benefits: Protects investment; increases reliability; minimizes downtime
• Inclusions: Parts replacement service included to resolve problems
• Scope: Designed for Lenovo server hardware, including ThinkSystem SR630 V2 deployments

How to install Lenovo Foundation + Premier Support

• Verify eligibility and purchase: Confirm your SR630 V2 server is covered under the Lenovo Foundation + Premier Support extended service and complete the activation process through your Lenovo account or authorized reseller.
• Activate the service: Enroll the device in the 3-year extended service plan, providing the service tag, SKU, and site information to ensure accurate coverage and SLA alignment.
• Define service preferences: Establish preferred on-site windows, contact points, and escalation paths so engineers can respond with speed when issues arise.
• Schedule on-site visits: For incidents or preventive maintenance, coordinate with Lenovo to schedule on-site visits within the Next Business Day SLA, ensuring rapid response and service continuity.
• Prepare the site and assets: Confirm access to the server, power, and required workspace; gather relevant equipment documentation so technicians can complete maintenance or replacements efficiently.

Frequently asked questions

• Q: What exactly does Lenovo Foundation + Premier Support cover?
  A: This extended service provides on-site maintenance with parts and labor included, a three-year duration, and Next Business Day response for Parts and Labor. It also includes a parts replacement service to resolve problems and aims to minimize downtime for your SR630 V2 server.
• Q: How long does the coverage last?
  A: The service is active for three years from the start date of enrollment, offering ongoing protection and support throughout the term to maximize uptime and reliability.
• Q: What is Next Business Day service response?
  A: If a hardware issue arises, Lenovo commits to dispatching an on-site technician or arranging the necessary parts and labor the next business day, reducing downtime and accelerating repairs.
• Q: What hardware is covered by this plan?
  A: The plan is designed for Lenovo ThinkSystem hardware, including the SR630 V2 server, and provides on-site maintenance and parts replacement as part of the coverage.
• Q: Do I need to provide anything to activate this service?
  A: You will typically need to provide the server service tag or SKU, organizational contact details, and on-site location information during enrollment to ensure accurate coverage and SLA configuration.
• Q: How do I request service or schedule maintenance?
  A: Use your Lenovo account or contact your Lenovo support representative. During an incident, initiate a service request, and the team will coordinate an on-site visit or parts delivery under the Next Business Day SLA.