Lenovo Foundation + Premier Support - Extended Service - 3 Year - On-site Coverage

Unlock reliable, cost-efficient protection for Lenovo infrastructure with the Lenovo Foundation + Premier Support - Extended Service for 3 years. This comprehensive program blends on-site maintenance, parts and labor coverage, and a predictable total cost of ownership to keep your systems performing at peak efficiency. With a Next Business Day response for parts and labor, you can trust that critical hardware issues are addressed quickly, minimizing downtime and maintaining productivity across your organization. Designed for businesses that depend on consistent performance, this service delivers peace of mind and simplifies budgeting for IT maintenance over multiple fiscal cycles.

• 3-Year Extended On-Site Coverage with Predictable Total Cost of Ownership — This Lenovo Foundation + Premier Support plan spans three full years, providing on-site maintenance that minimizes disruption and supports long-range budgeting. By consolidating maintenance, parts, and labor into one predictable quarterly or annual cost, your organization gains financial clarity and reduces the risk of unexpected expenses. The extended term is tailored for enterprises seeking stability during hardware refreshes, software upgrades, and mission-critical deployments. With stable pricing and a clear service framework, you can plan upgrades and maintenance windows with confidence, ensuring business continuity and consistent performance across the lifespan of your Lenovo devices and servers.

• On-Site Service Location for Enhanced Usability and Efficiency — Service at your site eliminates unnecessary shipment of equipment and accelerates issue resolution. On-site support reduces downtime, boosts user productivity, and simplifies coordination between your IT staff and Lenovo technicians. This model is especially advantageous in manufacturing floors, data centers, or distributed office environments where rapid access to hardware is essential. The proximity of technicians to your assets enables quicker diagnostics, streamlined repairs, and easier follow-up visits if additional adjustments are needed. As a result, your teams experience fewer workflow interruptions and steadier system performance across the organization.

• Parts Replacement Service for Dependable Efficiency — A cornerstone of this extended service is ready access to replacement parts, ensuring that components wear or fail without prolonged outages. Parts replacement is designed to keep devices, servers, and other critical infrastructure operating at peak efficiency, reducing the risk of cascading failures and performance bottlenecks. With a focus on timely upgrades and compatible hardware, your Lenovo environment benefits from refreshed components that align with current technology standards. This reduces maintenance delays and supports ongoing productivity, even in high-demand environments.

• Next Business Day (NBD) - Parts and Labor Response Time — Speed is essential for maintaining uptime in today’s business landscape. The Next Business Day response ensures that Lenovo can diagnose and remediate issues quickly, using on-site visits or rapid remote assistance when appropriate. NBD coverage limits downtime during critical periods and helps protect service-level commitments. By ensuring fast access to both parts and skilled labor, this plan minimizes disruption to operations, preserves data integrity, and keeps essential applications available for your users and customers without extended interruptions.

• Three-Year Service Duration for Maximum Efficiency and Precise Results — A three-year commitment provides stability for lifecycle planning, upgrades, and changes in your IT environment. This extended duration reduces renewal overhead and administrative tasks, letting your procurement and IT teams focus on strategic initiatives rather than annual service administration. The long-term coverage supports consistent service levels, predictable maintenance windows, and a clear path for hardware refresh cycles, enabling your Lenovo ecosystem to sustain high performance and reliability across a broad range of devices and configurations.

Technical Details of Lenovo Foundation + Premier Support - Extended Service - 3 Year - Service Prem 3yr Nbd

The Lenovo Foundation + Premier Support Extended Service is a multi-year, on-site maintenance program designed to keep Lenovo systems running with minimal disruption. Key features include a three-year service duration, on-site maintenance at your location, and a Next Business Day (NBD) response for parts and labor. The plan emphasizes predictable budgeting through a stable total cost of ownership and includes parts replacement to maintain dependable efficiency. On-site service location enhances usability and operational efficiency by delivering support where you work, while the combination of parts and labor coverage ensures proactive, reliable maintenance and timely issue resolution over the entire contract period. This service is crafted to deliver maximum reliability and precise results across your Lenovo hardware investments, helping you sustain performance and control maintenance costs with confidence.

How to install Lenovo Foundation + Premier Support

• Step 1 — Confirm eligibility and purchase details with your Lenovo account representative or authorized reseller, ensuring the contract aligns with your model lineup and site locations.

• Step 2 — Gather asset information such as service tags, SKU numbers, and serial numbers for all eligible devices to ensure accurate coverage mapping and scheduling.

• Step 3 — Prepare the installation site by providing on-site access instructions, contact points, and any required safety or facility clearances to facilitate swift technician arrivals.

• Step 4 — Schedule activation and first-on-site service, coordinating with your IT team to minimize disruption during critical business periods and to align with planned maintenance windows.

• Step 5 — Confirm activation, distribute service details to relevant stakeholders, and establish a streamlined process for future service calls, parts requests, and any required follow-ups.

Frequently asked questions

• Q: What is included in the Lenovo Foundation + Premier Support - Extended Service?

  A: The plan provides on-site maintenance, parts and labor coverage, and a three-year service duration with Next Business Day response. It is designed to simplify budgeting while maximizing uptime and performance for Lenovo hardware.

• Q: How does the Next Business Day response work?

  A: If a hardware issue arises that requires service, Lenovo aims to diagnose and remediate the problem within the next business day. This may involve on-site visits or rapid remote assistance, depending on the situation and location, to minimize downtime and restore operations quickly.

• Q: What is meant by “on-site coverage”?

  A: On-site coverage means the service is performed at your location rather than sending equipment to a service center. This approach reduces transport time, speeds repair and diagnostics, and keeps users productive by delivering support where the devices are deployed.

• Q: How long does the service last?

  A: The service is active for three years from the start date of the contract, offering long-term stability, predictable budgeting, and a consistent level of support throughout the lifecycle of the covered Lenovo devices.

• Q: How do I activate the service?

  A: Activation generally involves confirming eligibility, providing asset information, scheduling the initial on-site or remote support, and coordinating with Lenovo or the authorized partner to begin coverage. After activation, you’ll receive service details and escalation contacts for future needs.