Lenovo Foundation + Premier Support - 5-Year On-Site Extended Service (NBD)

Protect your Lenovo investment with a comprehensive, end-to-end support plan that brings expert help directly to your doorstep. The Lenovo Foundation + Premier Support Extended Service guarantees reliable, on-site maintenance with fast parts replacement and labor, ensuring minimal downtime and maximum productivity across a full five-year horizon. This service is designed to add tangible value by reducing risk, speeding issue resolution, and keeping your critical systems up and running when you need them most.

• On-site maintenance and fast parts & labor response: Enjoy the convenience of on-site service with professional parts replacement and labor coverage, designed to minimize disruption to your operations and keep devices performing at peak levels.
• Five-year service duration: A long-term support commitment that aligns with the lifecycle of your Lenovo hardware, giving you predictable budgeting and peace of mind over multiple business cycles.
• Next Business Day (NBD) response time: When issues arise, benefits arrive quickly with next-business-day service and timely completion, helping you restore systems faster and reduce downtime.
• Value and reliability improvements: The combination of on-site expertise, rapid response, and durable coverage enhances reliability, protects your investment, and adds measurable value to your IT strategy.
• Designed for streamlined usability: Clear service characteristics and efficient processes make it easier for IT teams to plan, deploy, and manage maintenance, freeing resources for strategic initiatives.

Technical Details of Lenovo Foundation + Premier Support - Extended Service - 5 Year - Service 5y Nbd_db610s

• Service level: Foundation + Premier Support provides on-site maintenance with parts and labor coverage, delivered by Lenovo-certified technicians.
• Duration: 5-year extended service period to align with device lifecycle and business planning requirements.
• Response time: Next Business Day (NBD) service response to ensure rapid escalation and timely progress toward issue resolution.
• Service delivery: On-site support at your location, eliminating the need for device shipping or off-site handling for routine maintenance and critical repairs.
• Coverage scope: Parts replacement and labor are included, helping you manage maintenance costs and reducing unplanned expenditures due to hardware failures.
• Expected outcomes: Improved system reliability, shorter downtime, and greater predictability in IT operations, with a service model designed to support business continuity.
• Ideal for: Organizations seeking a practical, long-term on-site service plan to protect Lenovo investments while sustaining productivity and efficiency.
• Deployment considerations: Explicit terms and eligibility may vary by device and region; Lenovo provides program specifics to confirm coverage for your fleet.

how to install Lenovo Foundation + Premier Support - Extended Service - 5 Year - Service 5y Nbd_db610s

• Confirm eligibility and product coverage with your Lenovo account representative or authorized reseller to ensure the Foundation + Premier Support plan aligns with your 5-year needs and on-site requirements.
• Obtain your service contract number or purchase order reference and gather the serial numbers or asset IDs for all Lenovo devices intended to be covered under the agreement.
• Activate the service by submitting the contract details to Lenovo's services portal or through your Lenovo sales contact, ensuring the contract is active before the next business day window.
• Coordinate a rollout plan with your Lenovo technician or service coordinator, specifying locations, access instructions, and any site-specific safety or compliance requirements for on-site visits.
• Schedule preventive maintenance, if recommended by Lenovo, and establish escalation contacts so issues can be routed to the appropriate technical specialists quickly.
• During an incident, provide the service team with clear problem descriptions, relevant device identifiers, and access to the affected equipment to accelerate diagnosis and repair on the scheduled on-site visit.

Frequently asked questions

• What does Lenovo Foundation + Premier Support include? It provides on-site maintenance with parts and labor coverage, across a 5-year period, with Next Business Day response to service requests, designed to minimize downtime and protect your Lenovo hardware investment.
• How long does the coverage last? The extended service is valid for five years from the start date of the contract, giving you long-term protection and predictable budgeting for maintenance costs.
• What does Next Business Day mean in practice? If a hardware issue is reported, a technician or field engineer is scheduled to respond by the next business day, with on-site service or parts replacement arranged to progress toward resolution quickly.
• Do I need to ship devices to a service center? No. The plan emphasizes on-site support, allowing technicians to come to your location to perform maintenance, repair, or parts replacement, reducing travel and downtime.
• How do I activate or renew the service? Activation typically requires coordination with your Lenovo account manager or authorized reseller. You’ll provide contract details and device identifiers, and Lenovo will confirm coverage and schedule the initial on-site visit when needed.
• Is this plan suitable for all Lenovo devices? The program is designed to cover eligible Lenovo devices under the Foundation + Premier Support umbrella; specific device eligibility and regional availability are defined in the contract terms and by Lenovo’s services team.