Lenovo Foundation + Premier Support - Extended Service (5 Year) - 5yr NBD DM240N

Experience enterprise-grade protection that keeps your Lenovo fleet running smoothly, with a 5-year extended service plan that combines on-site assistance, parts and labor, and proactive maintenance. Lenovo Foundation + Premier Support is designed for organizations that demand reliability, rapid issue resolution, and budget-friendly longevity for their critical hardware. With on-site coverage, guaranteed Next Business Day response, and comprehensive parts replacement, this service delivers peace of mind, so you can focus on your business outcomes rather than downtime.

• Comprehensive 5-year coverage with on-site presence — Enjoy dedicated maintenance, parts replacement, and labor included over a full five-year term to maximize uptime and asset reliability.
• On-site service for reduced disruption — Qualified technicians visit your location, minimizing workflow interruptions and improving overall usability of your Lenovo devices.
• Parts replacement and proactive maintenance — Regular maintenance plus replacement of worn or failing components to sustain peak performance and dependable results.
• Next Business Day response time — A rapid, reliable service channel that delivers a timely resolution to hardware issues, helping your operations stay on track.
• Trusted, predictable support — Clear service levels, documented SLAs, and a dependable partner for sustaining your Lenovo infrastructure over the long term.

Technical Details of Lenovo Foundation + Premier Support - Extended Service

• Service duration: 5 years
• Service type: On-site, Parts & Labor, Maintenance
• Response time: Next Business Day (NBD)
• Inclusions: Parts replacement service and on-site maintenance
• Eligibility: Available for eligible Lenovo devices and configurations
• Reference SKU: 5yr NBD DM240N

how to install Lenovo Foundation + Premier Support

• Purchase or activate the extended service through Lenovo or an authorized reseller and link it to your eligible Lenovo devices.
• Confirm service coverage, terms, and region-specific details with your account manager to ensure proper activation and SLA alignment.
• Prepare device details for onboarding (serial numbers, model identifiers, and current maintenance status) to enable a smooth activation process.
• When issues arise, initiate a service request via the Lenovo service portal or your designated partner channel to trigger Next Business Day on-site support and parts replacement as needed.
• Track service progress through the portal and collaborate with the on-site technician to complete maintenance or repair promptly, minimizing business disruption.

Frequently asked questions

What does Lenovo Foundation + Premier Support include?

This extended service provides five-year on-site coverage with parts and labor, maintenance services, and a parts replacement program. It also offers a Next Business Day response to service requests, ensuring timely repairs and minimal downtime for eligible Lenovo devices.

What is Next Business Day (NBD) service?

NBD means a technician is scheduled to arrive on-site and complete the necessary maintenance or repair on the next business day after a service request is opened. This fast response helps keep critical systems up and running with minimal interruption.

Is this service available worldwide or region-specific?

Coverage terms are subject to regional availability and terms outlined by Lenovo and the authorized reseller. Check with your account manager during activation to confirm the regions and devices eligible for this extended service.

How do I activate or renew this service?

Activation typically occurs at the point of sale or via your Lenovo account or a reseller portal. Renewal discussions should occur before the current term ends to ensure continuous coverage. Your account manager will provide the exact steps and required device details for seamless renewal.

Which devices qualify for Lenovo Foundation + Premier Support?

Eligible Lenovo devices and configurations are supported under this extended service. During purchase or activation, confirm model compatibility and any device-specific requirements with your Lenovo representative or partner.

Can I receive remote support in addition to on-site service?

The core offering emphasizes on-site support, parts, and labor. Remote guidance may be available as a supplementary option through Lenovo or the authorized service channel, depending on the contract terms and region.