Lenovo Foundation + Premier Support – 5-Year On-Site Extended Service

This Lenovo Foundation + Premier Support Extended Service provides enterprise-grade protection for five years, combining on-site maintenance with premier support benefits to maximize uptime, protect your IT investment, and simplify budgeting. Designed for businesses that demand fast, reliable service, this plan delivers on-site assistance, rapid parts replacement, and a predictable support horizon to keep critical systems operating smoothly.

• On-site service is delivered at your location, reducing downtime and improving workflow usability by bringing expert technicians directly where you work. This eliminates the need to transport equipment and speeds problem resolution, so operations stay productive.
• Parts & Labor coverage ensures that eligible repairs are performed with no surprise charges for labor or parts, giving you confidence that maintenance is handled professionally and cost-effectively.
• Parts Replacement service included to resolve issues quickly. When a component needs replacement, supported parts are provided as part of the plan, helping restore full functionality faster.
• Next Business Day response provides prompt attention for parts and labor requests, reducing downtime and enabling faster restoration of service-critical systems.
• Five-year duration delivers long-term dependability, allowing organizations to forecast budgets accurately while preserving the performance and value of Lenovo hardware over an extended period.

Technical Details of Lenovo Foundation + Premier Support - Extended Service - 5 Year - Service e Fdn - 5y Nbd

• Service scope: Extended Service combining Lenovo Foundation coverage with Premier Support benefits for comprehensive protection.
• Coverage term: 5 years of ongoing service and support from the purchase date, designed to align with the lifecycle of enterprise hardware investments.
• Service model: On-site maintenance with inclusive parts and labor, ensuring repairs are completed at your location without hidden fees.
• Response time: Next Business Day (NBD) parts and labor service—rapid escalation and scheduling to minimize business disruption.
• Parts replacement: Included as part of the service to resolve faults and restore equipment without additional out-of-pocket costs for eligible incidents.
• Location of service: On-site support provided at the customer’s facility, chosen to maximize usability, accessibility, and operational efficiency.
• Value proposition: Increases reliability, reduces downtime, and provides predictable maintenance costs, helping IT teams operate with greater confidence and efficiency.

how to install Lenovo Foundation + Premier Support

Activating this extended service is designed to be seamless and vendor-supported. Begin by confirming eligibility and purchasing the 5-year plan through your Lenovo account representative or authorized channel. Once the contract is in place, you will receive a service contract number and a point of contact from Lenovo Support. To ensure a smooth onboarding, gather essential information about your devices, including model names or serial numbers, current warranty status, and preferred on-site service location and scheduling windows. Register the devices in the Lenovo service portal or provide the contract details to your Lenovo account manager so they can link the devices to your extended service plan. When a service event is needed, you or your designated IT administrator can place a service request, and Lenovo will arrange an on-site visit with a certified technician, who will assess the issue, replace parts if required, and complete maintenance to restore optimal performance. For best results, maintain a current inventory of covered assets and keep your contact and location information up to date to enable rapid dispatch and accurate escalation in case of critical failures.

Frequently asked questions

• What does Lenovo Foundation + Premier Support include? It provides on-site maintenance with parts and labor coverage, parts replacement as needed, and a full five-year service period to protect your Lenovo hardware investments and maintain system reliability.
• What is the response time for service requests? The plan features Next Business Day (NBD) response for parts and labor, enabling timely dispatch of technicians and rapid resolution of issues that impact operations.
• How long does the coverage last? Coverage spans five years from the start date of the service agreement, offering long-term protection and budgeting stability.
• What outcomes can I expect from this plan? Reduced downtime, improved maintenance reliability, and high usability with on-site support that keeps essential systems available and performing at peak levels.
• How do I activate or install the service? Work with your Lenovo account manager or authorized partner to purchase and activate the plan, then register your devices in the Lenovo service system, confirming on-site locations and escalation contacts to ensure fast dispatch when service is required.