Lenovo Foundation + Premier Support — Extended Service (5 Years) On-Site

Protect your Lenovo investments with Lenovo Foundation + Premier Support, a comprehensive extended service plan designed to keep critical systems online with minimal disruption. This 5-year program combines on-site maintenance, parts and labor coverage, and rapid Next Business Day support to deliver a predictable, high-availability experience for businesses that rely on Lenovo hardware and infrastructure. By pairing proactive maintenance with decisive, fast-response service, this plan reduces downtime, simplifies budgeting, and gives your IT team a reliable partner in maintaining peak performance across your fleet. Whether you’re safeguarding servers, workstations, or edge devices, the Foundation + Premier Support package offers a streamlined path to lasting reliability and long-term value.

• On-site service for maximum reliability and productivity. When issues arise, a Lenovo-certified technician arrives at your location to diagnose, repair, and restore functionality, minimizing the time your systems are out of operation. This hands-on approach is ideal for environments where downtime can impact business continuity, customer experience, and revenue. The on-site aspect also reduces logistical delays and ensures that hardware is addressed promptly in the actual operating environment.
• Comprehensive parts replacement and labor coverage. The plan includes parts replacement as needed and all labor required to complete the repair, so you’re protected against unexpected repair costs. Lenovo sources genuine parts, guarantees compatibility with your devices, and handles installation, helping you control expenses while preserving performance and warranty integrity over the full 5-year term.
• Next Business Day response time. When you report an issue, a technician is prioritized with a guaranteed Next Business Day response. This commitment keeps critical workloads on track and minimizes the duration of service interruptions. Faster response times translate into higher availability, improved service levels, and less disruption to daily operations.
• Long-term coverage for budget predictability. A full 5-year service duration aligns with IT roadmaps and depreciation cycles, enabling steady budgeting and reducing the need for surprise capital expenditures. Long-term protection also ensures continuity of support as your hardware ages, giving you confidence that expert service remains accessible throughout the device lifecycle.
• Maintenance and proactive support to extend life and performance. Beyond reactive repairs, the plan emphasizes preventive care, regular health checks, and guidance on firmware and software optimization. Proactive maintenance helps identify potential problems before they escalate, optimize system performance, and extend the usable life of your Lenovo assets, all while maintaining compliance with recommended service levels.

Technical Details of Lenovo Foundation + Premier Support

• Service type: On-site maintenance with parts & labor coverage
• Coverage: 5-year extended service
• Response time: Next Business Day (NBD) service commitment
• Support location: On-site service at the customer site, with remote assistance where applicable
• Included components: Parts replacement, labor, maintenance guidance, and access to Lenovo-certified technicians
• Contract scope: Regional terms may vary; verify eligibility and availability with Lenovo or authorized reseller

Note: Specific terms, eligibility, and regional availability can vary by country and product category. Always confirm the exact coverage details, response times, and service windows with Lenovo or your authorized partner at the time of purchase or renewal.

How to install Lenovo Foundation + Premier Support

Activating Lenovo Foundation + Premier Support is designed to be straightforward and minimally disruptive to your operations. While the exact activation flow can vary by region and purchasing channel, the typical steps are as follows: 1) Confirm your product lineup and confirm the service contract associated with each device, 2) Gather essential details such as your order number, device serial numbers, and primary contact information, 3) Submit the activation request through your Lenovo account portal or through your authorized reseller, 4) Select preferred service levels and on-site scheduling windows that align with your maintenance windows and business hours, 5) A Lenovo-certified technician is dispatched to your site or initiates remote diagnostics as appropriate, 6) Receive service confirmations and a detailed service level agreement (SLA) outlining response times, coverage, and renewal options, 7) Maintain open communication with the service team for ongoing coverage, and 8) Review coverage periodically to ensure it remains aligned with your IT roadmap and asset lifecycle. This process is designed to minimize downtime during activation and ensure your devices are protected from day one of the service term.

Frequently asked questions

• Q: What sets Lenovo Foundation + Premier Support apart from standard warranties? A: It combines on-site maintenance, Parts & Labor coverage, and a guaranteed Next Business Day response over a full 5-year period, with proactive maintenance options—far beyond typical warranty coverage—to minimize downtime and maximize device uptime.
• Q: Does the plan cover both hardware repairs and maintenance tasks? A: Yes. The plan includes parts replacement, labor, and routine maintenance guidance to optimize performance and extend hardware life.
• Q: What does Next Business Day mean in practice? A: It means a service technician is scheduled to respond to your service request by the next business day after it’s logged, with on-site or remote resolution as appropriate to the issue.
• Q: Can I customize coverage or extend it to additional devices? A: Terms vary by region and contract, but Lenovo and authorized partners typically offer flexible options to add devices, adjust service levels, or renew coverage as part of your IT roadmap.
• Q: Where is this service available? A: Availability depends on region, device type, and contract terms. Check with Lenovo or your authorized reseller for country-specific coverage and any regional restrictions.
• Q: How does activation work after purchase? A: Activation usually requires registering your devices, confirming serial numbers, and associating them with your service contract in the Lenovo account system, followed by scheduling the initial on-site or remote support engagement.