Lenovo Foundation + Premier Support - Post Warranty - 1 Year - Warranty Fdn - 1ypw Nbd

LenovoSKU: 5407245

Price:
Sale price$1,135.13

Description

Keep your Lenovo infrastructure productive and protected after warranty with Lenovo Foundation + Premier Support. This 1-year, post-warranty service delivers on-site maintenance, a comprehensive parts & labor warranty, and proactive coverage designed to minimize downtime and maximize uptime for your business-critical devices. With Next Business Day (NBD) response, rapid parts replacement, and a dedicated support structure, you can rely on predictable costs, faster issue resolution, and continuous operations even after the warranty period ends.

Whether you’re safeguarding a single workstation fleet or a full data-center rollout, this plan offers a dependable assurance solution that aligns with enterprise IT needs. It’s engineered to reduce the complexity and risk associated with post-warranty hardware support by combining on-site expertise, genuine Lenovo parts, and a streamlined service process. By selecting Lenovo Foundation + Premier Support, you gain a consistent service level agreement, improved mean time to repair (MTTR), and a single point of contact for hardware maintenance, ensuring your technology stays aligned with your business goals.

  • On-site maintenance and proactive care: This service brings Lenovo-certified technicians directly to your site, delivering hands-on maintenance, diagnostics, and repairs to reduce downtime while preserving device performance and reliability.
  • Parts & Labor warranty with Parts Replacement: The plan covers both labor and parts, including replacement components when required, helping you control maintenance costs and avoid unexpected repair bills.
  • Next Business Day response time: When issues arise, you can expect a rapid on-site response the next business day, helping your operations resume quickly and with minimal interruption.
  • 1-year duration for post-warranty protection: This coverage extends beyond the original warranty period, offering dependable service and ongoing hardware support for a full year.
  • Reduced downtime and inventory costs: Reducing the need for spare parts stock and in-house troubleshooting translates to lower total cost of ownership and smoother IT operations over the coverage period.

Technical Details of Lenovo Foundation + Premier Support - Post Warranty - 1 Year

  • Service type: On-site hardware maintenance and support.
  • Coverage duration: 1 year from activation.
  • Response time: Next Business Day (NBD) on-site service after the service request is created.
  • Inclusions: Parts & Labor warranty with Parts Replacement service, enabling parts replacement to resolve hardware failures.
  • Scope: Post-warranty devices eligible for Lenovo Foundation + Premier Support, designed to minimize downtime and maintain productivity.

How to install Lenovo Foundation + Premier Support

  • Confirm eligibility and purchase: Verify that your Lenovo devices are eligible for post-warranty Foundation + Premier Support and complete the procurement process through Lenovo or an authorized reseller.
  • Gather essential device details: Compile service tags, model numbers, serials, and any relevant warranty documentation to streamline enrollment and ensure accurate coverage mapping.
  • Initiate the service request: Access the Lenovo support portal or contact your account manager to initiate a service request. Provide a clear description of the issue, the affected devices, and your preferred on-site windows.
  • Schedule the on-site visit: Work with a Lenovo technician to schedule the on-site visit at a time that minimizes business disruption. Confirm site access, power requirements, and any safety or compliance considerations.
  • On-site service execution: A certified technician arrives with the necessary replacement parts, conducts diagnostics, performs repairs or component replacements, and documents the service for your records and future reference.

Frequently asked questions

  • Q: What does Lenovo Foundation + Premier Support include for post-warranty coverage?
  • A: It provides on-site maintenance, a Parts & Labor warranty, and Parts Replacement service for eligible post-warranty Lenovo devices, with Next Business Day response to minimize downtime and a 1-year service duration for dependable protection.
  • Q: How long is the coverage period?
  • A: The coverage lasts 1 year from activation, offering ongoing on-site support and hardware maintenance beyond the original warranty window.
  • Q: What is the response time for service requests?
  • A: The plan includes Next Business Day (NBD) on-site response, ensuring a technician arrives promptly to diagnose and repair hardware issues.
  • Q: Which devices are eligible for this plan?
  • A: Eligibility depends on the specific Lenovo model and regional availability. Check with Lenovo or your authorized reseller to confirm eligibility for your devices.
  • Q: Can this plan help reduce inventory costs?
  • A: Yes. By providing parts replacement and on-site service, it reduces the need to maintain a large spare-parts inventory and minimizes internal service overhead, lowering total cost of ownership.
  • Q: How do I activate this service after purchase?
  • A: Activation typically involves submitting device details and service requests through the Lenovo support portal or via your account manager, followed by scheduling the on-site visit and confirming the engagement terms.
  • Q: Is remote diagnostics available under this plan?
  • A: While the core benefit is on-site maintenance, Lenovo support channels often leverage remote diagnostics as a preliminary step to prepare for an on-site visit and expedite resolution.

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