Lenovo Foundation + Premier Support - Post Warranty - 2 Year

Extend Lenovo’s trusted care beyond the factory warranty with the Lenovo Foundation + Premier Support plan. This comprehensive post-warranty service is designed for businesses that depend on consistent uptime, predictable maintenance, and rapid on-site assistance. Spanning a full two years, it blends on-site engineering, parts and labor coverage, proactive maintenance guidance, and a Next Business Day response to keep critical systems running smoothly. If you’re managing a fleet of Lenovo devices or mission-critical workloads, this service offers a reliable safety net that minimizes downtime and maximizes productivity.

• On-site, hands-on support: When issues arise, Lenovo technicians come to your location to diagnose, troubleshoot, and repair hardware problems, reducing the need to ship equipment away and shortening downtime.
• Parts & Labor coverage: Comprehensive protection that includes replacement parts and the labor required to complete repairs, helping you avoid unexpected repair costs and extended outages.
• Next Business Day response: A fast service commitment that prioritizes rapid response time so your devices are back in operation as quickly as possible.
• Two-year service duration: A full 24-month window of coverage after purchase or activation, ensuring long-term reliability and predictable budgeting for maintenance.
• Post-warranty protection: Extends Lenovo’s renowned support infrastructure beyond the original manufacturer warranty, safeguarding your IT environment as devices age.

Technical Details of Lenovo Foundation + Premier Support - Post Warranty - 2 Year

Service Type: Premier Support with on-site maintenance, parts, and labor coverage. This plan provides post-warranty protection designed to minimize downtime and keep Lenovo systems productive.

• Coverage period: 2 years from activation or purchase, extending support beyond the manufacturer warranty.
• Response time: Next Business Day for parts and labor service, helping you achieve faster restoration of function.
• Included services: On-site visits by certified Lenovo technicians, parts replacement, labor to install or repair, and guidance for maintenance best practices.
• Maintenance approach: Proactive and reactive support to address issues promptly, with an emphasis on maximizing uptime and device reliability.
• SKU/UPC: Not provided.
• Intended use: Suitable for businesses seeking reliable post-warranty coverage for Lenovo devices and systems.

How to Activate and Use Lenovo Foundation + Premier Support

Activating this post-warranty service is straightforward and designed to minimize friction so you can protect your Lenovo environment with minimal effort. Start by confirming which devices qualify for coverage under the agreement and gather the essential details: device model, serial numbers, and the Lenovo account or partner information tied to your purchase. Reach out to Lenovo support or your authorized reseller to initiate enrollment, presenting the contract or documentation that confirms the two-year extension. Once activated, you will receive a service level agreement (SLA) detailing the Next Business Day response, on-site visit processes, and the scope of parts and labor covered.

After activation, if a hardware issue occurs, submit a service request through the Lenovo Support Portal or via your designated support channel. For on-site needs, a field service engineer can be dispatched to your location to perform diagnostics and repairs with replacement parts. Maintain clear records of each service interaction, including the service request number, parts used, and labor performed. This documentation helps ensure seamless future requests and assures compliance with the contract terms. For ongoing management, schedule regular maintenance reviews with the Lenovo support team to address potential reliability concerns before they become outages.

Frequently asked questions

• Q: What does Lenovo Foundation + Premier Support - Post Warranty - 2 Year cover?
  A: It provides on-site maintenance, parts and labor coverage, and a Next Business Day response for two years after warranty expiration, helping you keep Lenovo devices running with minimal downtime.
• Q: What does Next Business Day mean in practical terms?
  A: It means that, once a service request is opened, parts and labor support are arranged to arrive or begin within the next business day, depending on location and scheduling, to expedite repairs and reduce downtime.
• Q: Which devices are eligible for coverage?
  A: Eligibility is determined by the contract terms. Review the activation documentation or contact Lenovo support to confirm which Lenovo devices and models are included in the plan.
• Q: Can I renew or extend this plan after the initial 2 years?
  A: Yes. Lenovo support representatives can assist with renewals or extensions at the end of the current term to maintain uninterrupted coverage.
• Q: How do I activate the service after purchase?
  A: Activation typically requires enrolling through the Lenovo Support Portal or contacting your Lenovo representative or authorized reseller, providing contract details and device information to set up coverage and SLA terms.
• Q: What happens if a device needs a part that is back-ordered?
  A: The on-site technician will use available parts to complete the repair when possible and coordinate with Lenovo for back-ordered parts, keeping you informed about ETA and alternative solutions if needed.
• Q: Is this plan suitable for single devices or large fleets?
  A: The plan is designed to scale with your IT environment, offering reliable on-site support and coverage for individual devices or larger deployments as defined in the contract terms.