Lenovo Foundation Service - 3 Year Warranty (Fdn Svc-3y)

Upgrade your Lenovo base warranty with Foundation Service and safeguard your non-mission-critical server, storage, and networking hardware with cost-effective, dependable support. This 3-year coverage is designed to minimize downtime, accelerate issue resolution, and maximize the value of your equipment by providing rapid on-site access to Lenovo experts, parts installation, and a streamlined service experience. Foundation Service is ideal for IT environments that require predictable maintenance, fast response times, and hands-on assistance without the complexity or expense of higher-tier support. With on-site response, comprehensive parts and labor coverage, and an installation-inclusive approach, you can keep critical infrastructure running smoothly and focus on business outcomes rather than hardware concerns.

• Next-business-day onsite response during normal business hours, 5 days per week. When a hardware issue arises, a Lenovo technician arrives on-site by the next business day to diagnose and resolve problems, reducing downtime and keeping systems online during peak operating hours.
• Base warranty upgrade includes onsite installation of replacement parts. If a component fails, Lenovo brings the required replacement parts and completes installation on-site, ensuring proper integration with your existing hardware and minimizing disruption.
• Installation service included to resolve problems quickly. The Foundation plan covers the hands-on installation work needed to restore functionality, from part swaps to firmware updates, so you don’t need to coordinate multiple vendors or services.
• Electronic and physical service sub-type for reliability and productivity. A balanced mix of remote diagnostics and on-site visits provides faster problem resolution and sustained performance, helping your team stay productive with fewer interruptions.
• Three-year service duration for long-term protection and budgeting. A durable, predictable support window helps you plan maintenance, extend hardware life, and protect your IT investments over a substantial period.

Technical Details of Lenovo Foundation Service - 3 Year

Technical details for Foundation Service vary by SKU/UPC and regional availability. This description outlines the general characteristics of the service offering. For exact specifications, terms, coverage scope, and eligibility, refer to the official Lenovo product documentation or your Lenovo sales representative and use the corresponding SKU/UPC associated with your purchase. This section does not replace the definitive terms in your contract but provides a clear overview of what Foundation Service typically includes, such as on-site response time, parts and labor coverage, and installation support across Lenovo server, storage, and networking hardware.

How to install Lenovo Foundation Service

Installing Foundation Service is typically handled through your Lenovo sales channel or authorized service provider. To ensure a smooth setup and rapid activation of your coverage, follow these practical steps:

• Confirm eligibility and product scope. Verify that your Lenovo devices (servers, storage, and networking hardware) are eligible for Foundation Service and identify the exact SKU/UPC associated with your machines.
• Gather contract and device details. Have your service contract ID, order number, device serial numbers, and asset locations ready to share with Lenovo support to align coverage quickly.
• Initiate service enrollment. Contact Lenovo support or your authorized partner to enroll the devices into Foundation Service for a 3-year term, ensuring the requested start date aligns with your maintenance calendar.
• Coordinate scheduling and on-site logistics. When a service event is needed, provide access instructions, preferred on-site window, and any site-specific safety or credential requirements to facilitate a smooth technician visit.
• Prepare for deployment and post-service confirmation. After the on-site visit, review the service report, verify that the replacement parts were installed correctly, and confirm system operation. Maintain records for future troubleshooting and renewal reminders.

Frequently asked questions

• What is Lenovo Foundation Service - 3 Year?
  An extended warranty and on-site support program for non-mission-critical Lenovo server, storage, and networking hardware. It includes next-business-day on-site response, parts and labor coverage, and installation services for a three-year period.
• What does next-business-day onsite response mean?
  If a hardware issue is detected, a Lenovo technician will be dispatched to your location to arrive by the next business day during standard operating hours, helping minimize downtime and accelerate restoration of service.
• Which devices are covered under Foundation Service?
  Foundation Service covers non-mission-critical server, storage, and networking hardware associated with your Lenovo deployment. Coverage terms apply per SKU/UPC and region, with installation and parts support included where applicable.
• What is included in the installation service?
  On-site installation of replacement parts and necessary service tasks to resolve the issue, including related setup, configuration checks, and verification to ensure proper device operation after repair.
• How long does the support last?
  The Foundation Service provides coverage for a full 3-year period, offering ongoing maintenance, predictable budgeting, and continued access to Lenovo-certified technicians and support resources throughout the term.
• How do I activate or renew Foundation Service?
  Activation is typically completed through Lenovo sales channels or partner portals. Renewal details, terms, and pricing are provided during purchase and may vary by SKU and region.
• Are there any limitations or exclusions?
  Coverage applies to specified hardware under the contract. Some exceptions may include consumables, software licenses, or issues arising from improper use. Always review your contract for exact terms and exclusions.