Lenovo Foundation Service - 5 Year Warranty (Fdn Svc-5y)

Elevate the uptime and reliability of your Lenovo infrastructure with the Foundation Service — a cost-effective, long-term warranty upgrade designed for non-mission-critical server, storage, and networking hardware. This 5-year plan delivers practical protection against unexpected repair costs while ensuring rapid, on-site support when you need it most. With next-business-day access to expert technicians and inclusive installation of any replacement parts, you can keep critical workloads running smoothly without the guesswork of uncertain repair timelines.

• Next-business-day onsite response during normal business hours, 5 days per week, so your problems are addressed quickly and with minimal disruption.
• Onsite installation of replacement parts included, providing rapid fixes and reducing the need for lengthy downtime due to part procurement.
• Installation service included to resolve issues efficiently, with technicians who arrive ready to complete the repair and verify system readiness on-site.
• Electronic and Physical service sub type for enhanced reliability, ensuring maximum productivity through flexible service options and robust support channels.
• 5-year service duration delivering long-term dependability, predictable budgeting, and protection against unexpected repair or replacement costs.

Technical Details of Lenovo Foundation Service - 5 Year

• Service scope: Foundation maintenance and support for non-mission-critical server, storage, and networking hardware, designed to extend base warranties with cost-effective on-site assistance.
• Response time: Next-business-day on-site response during normal business hours, ensuring timely access to qualified technicians.
• Coverage type: Parts and labor service including on-site installation of replacement parts, with both electronic and physical service sub types.
• Service window: 5 days per week, typically aligning with standard business hours for predictable, scheduled support.
• Installation service: Included as part of the plan to resolve problems quickly and reduce downtime.
• Parts handling: Replacement parts are installed on-site by trained technicians to restore hardware functionality efficiently.
• Durability: A full 5-year service duration to ensure maximum dependability and accurate results over the life of your investment.
• Reliability focus: Electronic and physical service sub-type options bolster reliability and sustained productivity across your IT environment.

How to install Lenovo Foundation Service - 5 Year

Getting started with Lenovo Foundation Service is straightforward and designed to minimize disruption while maximizing uptime. Follow these steps to ensure your coverage is active and ready to deploy when you need it most:

1. Confirm eligibility: Verify that your non-mission-critical server, storage, or networking hardware is eligible for the Foundation Service upgrade and that the 5-year term aligns with your planning horizon.
2. Purchase and activate: Secure the Foundation Service for a 5-year term through your Lenovo account representative or authorized reseller, and ensure your service contract is activated in the Lenovo service portal.
3. Prepare product details: Have ready the relevant hardware information (model, serial number, SKU, and location) to streamline scheduling and on-site visits.
4. Schedule the on-site visit: When a service need arises, contact Lenovo support to request next-business-day on-site assistance during normal business hours. Provide the product details and a brief description of the issue.
5. On-site execution: A Lenovo-certified technician arrives with the necessary replacement parts and tools. The technician diagnoses the issue, installs the replacement part if required, tests the system to verify operation, and provides documentation of the service performed.
6. Confirmation and documentation: After the visit, you receive a service report detailing the work completed, parts installed, and the status of the hardware for your records and future planning.

Frequently asked questions

What is Lenovo Foundation Service - 5 Year?

Lenovo Foundation Service - 5 Year is a warranty upgrade designed to keep non-mission-critical Lenovo server, storage, and networking hardware running smoothly. It provides on-site support with next-business-day response, includes installation of replacement parts, and extends coverage for five years to help manage repair costs and downtime.

What does "Next-business-day onsite response" mean?

Next-business-day onsite response means a Lenovo-certified technician will arrive on-site by the next business day after you initiate a service request, within normal business hours, to diagnose, replace parts if needed, and restore your equipment to working order.

Which hardware is covered under this service?

This Foundation Service is designed for non-mission-critical server, storage, and networking hardware. It provides on-site parts and labor coverage, installation service, and rapid support to minimize downtime for eligible Lenovo equipment.

How long does the coverage last?

The coverage lasts for five years from the start date of the service agreement, delivering long-term protection and predictable budgeting for maintenance and potential repairs.

Is installation included in the warranty?

Yes. The Foundation Service includes an installation service for replacement parts on-site, reducing downtime and ensuring the repaired system is ready for production quickly.

How do I access support under this plan?

You access support by contacting Lenovo support channels or your Lenovo account representative. Provide your product details and service contract information to initiate an on-site service visit aligned with the next-business-day SLA.