Lenovo Foundation Service - Extended 4-Year On-Site Support (NBD Sr665)

Experience enterprise-grade protection with Lenovo Foundation Service — Extended Service for four years. This comprehensive plan is crafted to keep your Lenovo systems running smoothly by delivering on-site maintenance, genuine parts and labor, and dedicated support when you need it most. Designed for businesses that demand reliability, this service ensures minimal downtime, faster issue resolution, and a predictable cost structure that aligns with the lifespan of critical infrastructure. With on-site expertise, a next-business-day response, and inclusive phone support, you gain peace of mind knowing your Lenovo devices are covered from deployment through end of life.

• On-site convenience and rapid problem resolution: When a hardware issue arises, a qualified Lenovo technician travels to your location. This reduces downtime, eliminates the need to ship expensive equipment, and accelerates repairs so your operations stay productive. On-site service also allows technicians to perform hands-on diagnostics, demonstrate fixes, and verify performance in your actual environment.
• Genuine parts and comprehensive labor coverage: This extended service includes parts and labor, ensuring that repairs use authentic Lenovo components and are executed by trained professionals. The combination of original parts with skilled labor translates to durable outcomes, improved reliability, and confidence that your hardware will operate at its best for years to come.
• Phone support included for quick diagnostics: Access dedicated phone support as part of the plan. Our experts can guide you through troubleshooting steps, help prioritize service visits, and coordinate on-site engineering when necessary. This channel reduces time-to-resolution by simplifying issue identification and enabling proactive planning.
• Next Business Day (NBD) on-site response: The service level emphasizes fast response times, with on-site visits scheduled for the next business day. This commitment minimizes disruption to business operations, preserves service levels, and helps maintain momentum on critical projects or workloads.
• Four-year coverage for long-term protection: Spanning four years, this extended service delivers predictable budgeting and dependable protection for enterprise devices. It is designed to align with hardware lifecycle, supporting upgrade cycles, asset planning, and consistent performance across your Lenovo environment.

Techncial Details of Lenovo Foundation Service - Extended Service - 4 Year - Service r 4y Nbd Sr665

• Service duration: 4 years of coverage from activation, providing extended protection beyond standard warranties.
• Service type: On-site maintenance with parts and labor included to ensure complete repair coverage.
• On-site availability: On-site service location to maximize usability and minimize business disruption.
• Response time: Next Business Day (NBD) on-site service to address urgent hardware concerns quickly.
• Support channels: Included phone support for fast diagnostic help and service coordination.

How to Install Lenovo Foundation Service - Extended Service

Activating Lenovo Foundation Service is designed to be straightforward and seamless, with minimal impact on your operations. After purchase, you will typically initiate activation through your Lenovo account or the order confirmation provided with the service contract. Activation steps are as follows:

• Register your devices: Add the eligible Lenovo devices to the service contract using serial numbers or product SKUs. This establishes coverage for each unit and ensures the correct configuration of the service level across your fleet.
• Verify eligibility: Confirm that the devices and the purchase window align with the Four-year plan terms. While most enterprise devices qualify, certain model lines or configurations may require verification.
• Define service preferences: Choose preferred on-site windows and designate a primary contact within your organization who will coordinate service visits and notifications.
• Activate support channels: Ensure the included phone support is linked to your account so you can access diagnostics and guidance as soon as issues arise.
• Schedule first on-site visit: For issues requiring hands-on attention, request the initial on-site visit. Provide any relevant details about the problem, recent changes, or performance symptoms to expedite diagnosis.
• Communicate service progress: Utilize the Lenovo support portal or your designated contact to monitor ticket status, technician arrival windows, and fulfillment of parts replacement when applicable.
• Ongoing management: Regularly review device health and warranty status within your account to anticipate renewal timelines and plan for hardware refreshes as needed.

Activation is designed to be unobtrusive, with a focus on preserving uptime. The four-year horizon aligns with typical enterprise renewal cycles, providing predictable costs and continuity of coverage as your Lenovo devices evolve. Once active, the foundation service enables swift escalation of hardware issues, prompt scheduling of on-site visits, and access to expert guidance via phone support, ensuring the fastest possible restoration of normal operations.

Frequently asked questions

• What is included in Lenovo Foundation Service - Extended Service? This plan provides four-year on-site coverage with parts and labor, Next Business Day on-site response, and included phone support to diagnose and coordinate service visits, all designed to minimize downtime and maintain productivity.
• What does Next Business Day mean for on-site service? Next Business Day means that once a service request is opened, a technician is scheduled to arrive on the next business day to perform diagnostics, repair, or maintenance at your location, depending on the issue and parts availability.
• How do I activate the service and register my devices? Activation typically involves logging into your Lenovo account or using the order confirmation to add eligible devices by serial numbers or SKUs, then selecting your preferred service windows and confirming contact details for ongoing support.
• Is this service suitable for all Lenovo devices? The Extended Service plan is designed for eligible Lenovo devices. Terms, conditions, and eligibility may vary by model and region. Verify device compatibility during activation and consult Lenovo support for confirmation.
• Can I extend or renew the service after four years? The four-year term is designed to provide long-term coverage, with renewal options generally available through Lenovo or your authorized partner. Renewal terms, pricing, and coverage specifics will depend on your contract and device lineup.