Lenovo Foundation Service + Premier Support – Extended Service (3 Year)

Unlock enterprise-grade peace of mind with Lenovo Foundation Service + Premier Support, an extended service plan designed to minimize downtime and maximize productivity for your Lenovo devices. This robust offering blends the speed and expertise of Premier Support with the reliability of Foundation Service to deliver a comprehensive on-site maintenance solution that keeps your fleet running smoothly. Over a full 3-year term, you gain access to skilled technicians, proactive maintenance, and rapid response times that ensure critical systems are restored quickly when issues arise. Whether you’re safeguarding a single office workstation or a distributed, mission-critical environment, this service is engineered to reduce disruptions, simplify management, and extend the lifespan of your Lenovo hardware.

• 9x5 coverage with Next Business Day on-site response ensures rapid assistance during standard business hours, so you experience minimal downtime even during busy periods. This combination of comprehensive coverage and fast on-site response is crafted to keep your operations flowing, with technicians arriving at your location to diagnose and resolve problems efficiently.
• Parts & Labor service guarantees that both replacement components and the skilled labor to install them are included. This means you won’t encounter unexpected billable repairs or delays due to missing parts; the service is structured to provide dependable, fixed-cost support that respects your budget and project timelines.
• On-site support provides the convenience of expert assistance at your doorstep or data center. Rather than shipping devices off-site, Lenovo technicians come to your facility, equipped with the tools, parts, and know-how to repair, replace, or service hardware with minimal disruption to your daily operations.
• Maintenance and proactive care are built in to help you prevent issues before they impact performance. Routine checks, diagnostics, and preventative maintenance activities are performed as part of the service to sustain device health, optimize efficiency, and extend the useful life of your Lenovo investments.
• Three-year service duration offers extended protection beyond standard warranties, giving you predictable budgeting and long-term value. This extended coverage supports hardware longevity, reduces unexpected out-of-pocket costs, and provides a reliable foundation for IT planning and future upgrades.

Technical Details of Lenovo Foundation Service + Premier Support

• Service type: Extended service that combines Lenovo Foundation Service with Premier Support for a comprehensive support experience.
• Coverage window: 9x5 business hours, with Next Business Day on-site response to critical issues, designed to align with typical enterprise operation schedules.
• Response commitments: Parts and labor are provided for eligible repairs, with on-site technicians dispatched to your location to address hardware incidents quickly and efficiently.
• On-site delivery: Authorized Lenovo technicians travel to your site to perform diagnostics, replacements, and maintenance, reducing device downtime and preserving business continuity.
• Maintenance included: Routine maintenance, preventative checks, and proactive service activities are included to sustain optimal device performance and prevent recurring issues.
• Duration: The service is active for a full 3-year term from activation, offering extended protection and long-term reliability for your Lenovo devices.
• Scope of parts: Replacement parts supplied under the service are chosen to meet Lenovo’s standards for reliability and compatibility, ensuring sustained hardware integrity.
• Business alignment: Designed to support enterprise environments with scalable coverage, predictable costs, and access to a broad network of certified technicians.

how to install Lenovo Foundation Service + Premier Support

• Verify eligibility and identify the specific Lenovo devices to be covered by the Foundation Service + Premier Support plan.
• Purchase or activate the service through an authorized Lenovo reseller or Lenovo service portal, ensuring you capture the correct product SKUs or service codes.
• Provide essential device details, including serial numbers, current warranty status, and the preferred on-site service location, so technicians can plan the deployment efficiently.
• Schedule activation and onboarding with Lenovo or your designated account manager, selecting a start date that aligns with your deployment timeline and business needs.
• Confirm access to support channels and service portals, then communicate the coverage terms to your IT team so stakeholders know how to request assistance when needed.

Frequently asked questions

What does Lenovo Foundation Service + Premier Support include?

This extended service pairs Lenovo Foundation Service with Premier Support to deliver on-site, parts-and-labor coverage, proactive maintenance, and rapid Next Business Day response. It is designed to minimize downtime by providing access to certified technicians who can diagnose, repair, and replace hardware at your location, all under a three-year term that supports long-term planning and budget predictability.

How quickly will I receive on-site support?

In most cases, Next Business Day on-site service is available for eligible incidents, with a 9x5 coverage window to align with standard business operations. This means that if a hardware issue is reported within service hours, a qualified technician will be dispatched to your site on the next business day to diagnose and resolve the problem.

Is maintenance included in this plan?

Yes. The plan includes maintenance services designed to keep devices operating at peak performance. Proactive checks, diagnostics, and routine upkeep help prevent issues from arising and extend the lifespan of your Lenovo hardware, reducing the likelihood of unexpected outages and expensive repairs.

Do I need to provide special parts or equipment for service?

No. The service includes Parts & Labor, with replacement components supplied by Lenovo as part of the coverage. Technicians arrive with the necessary tools and parts to complete work efficiently, so there is no need to source or procure parts separately during an eligible service event.

How do I activate and manage this service?

Activation is typically handled through Lenovo’s sales channels or a designated service portal. You will need to provide device details (such as SKU or serial numbers) and confirm the service start date. Once activated, you will have access to support resources, technician scheduling, and status updates through the Lenovo support ecosystem.

What if my issue is non-hardware or software-related?

Premier Support can provide guidance and assistance for certain software and configuration-related concerns through remote or on-site support options. For issues strictly beyond hardware repair, Lenovo’s broader support framework may offer software support or referrals to appropriate resources depending on the service terms.

How long does the 3-year term run from activation?

The 3-year duration begins on the activation date you specify during purchase or enrollment. It covers eligible hardware incidents, maintenance, and on-site services for the entire term, helping you plan budgets and IT strategies with confidence.