Lenovo Foundation Service + Premier Support — Extended Service (3 Year)

In today’s enterprise environment, uptime isn’t optional — it’s essential. The Lenovo Foundation Service + Premier Support, Extended Service for 3 years, is engineered to deliver resilient on-site coverage, rapid response times, and comprehensive parts and labor support that keep your Lenovo devices and systems operating at peak performance. By combining the foundational reliability of Lenovo Foundation Service with the enhanced responsiveness of Premier Support, this plan provides a single, predictable service experience designed to reduce downtime, optimize maintenance workflows, and protect your technology investment. With 8x5 on-site support and Next Business Day visits, you gain a trusted partner who understands your business priorities and can align service delivery with your operating tempo. Whether you manage a compact office or a multi-site deployment, this extended service offers scalable protection, clear terms, and a straightforward renewal path to simplify budgeting and planning for IT services.

• Three-year coverage combines Lenovo Foundation Service with Premier Support to deliver dependable reliability, proactive maintenance, and accurate results across your Lenovo fleet. This single, integrated plan reduces complexity by consolidating service levels, response targets, and escalation paths into one seamless agreement, helping IT teams focus on core projects instead of chasing vendor invoices or managing multiple service contracts.
• On-site support with 8x5 coverage and Next Business Day response ensures expert help arrives where you are, when you need it. When hardware issues occur, Lenovo technicians are dispatched to your location within the next business day, delivering hands-on diagnosis and repair services to minimize disruption to critical workloads and services.
• Parts and labor are included, meaning there are no hidden costs for replacement components or service labor. Lenovo supplies genuine parts and skilled technicians perform certified repairs, preserving system integrity and performance while keeping maintenance expenses predictable over the 3-year term.
• Premier Support elements provide priority access to Lenovo engineers and streamlined escalation. This means faster issue routing, proactive guidance on deployments and configurations, and a service experience designed to reduce friction during critical incidents, helping to accelerate mean time to resolution.
• The service is designed to boost productivity and ROI by reducing downtime and extending equipment lifecycles. With a long 3-year horizon, budgeting becomes straightforward and predictable, enabling you to align IT spend with business goals while maintaining optimal performance across your Lenovo devices and infrastructure.

Technical Details of Lenovo Foundation Service + Premier Support - Extended Service - 3 Year - Service

• Service Type: Extended service plan combining Lenovo Foundation Service with Premier Support for a unified coverage experience.
• Coverage Duration: 3 years from activation or start date, whichever applies per the contract terms.
• On-site Support Window: 8x5 business hours, with on-site visits available within Next Business Day for eligible incidents.
• Response Time: Next Business Day on-site service for qualified service requests, ensuring timely access to hands-on support.
• Inclusions: On-site maintenance, parts and labor, diagnostic services, and access to Lenovo technical resources as part of the plan.
• Delivery Method: On-site service delivered by Lenovo-certified technicians, with remote support channels as applicable under Premier Support guidelines.
• Objective: Minimize downtime, maximize device uptime, and provide predictable operating costs through a stable, long-term service relationship.

How to install Lenovo Foundation Service + Premier Support - Extended Service - 3 Year - Service

Activating this service is designed to align with standard procurement and asset-management workflows.Follow these steps to ensure prompt activation and smooth ongoing coverage:

• Verify eligibility and confirm you have a valid Lenovo device inventory with serial numbers or asset identifiers to reference in the service contract.
• Register the service in the Lenovo support portal or through your Lenovo account, using the service contract number and purchase details supplied at checkout.
• Associate the service to the correct device or asset by entering the device’s serial number or asset ID within the service portal to ensure accurate coverage mapping.
• Choose the activation start date and confirm the 3-year term, along with the 8x5 on-site coverage and Next Business Day response for eligible incidents.
• Save the activation confirmation and begin using the service portal to submit requests, track progress, and manage incidents as they arise.

Frequently asked questions

• What does Lenovo Foundation Service + Premier Support - Extended Service - 3 Year - Service include?

  This plan combines Foundation Service coverage with Premier Support to provide on-site maintenance, parts and labor, and a Next Business Day response within an 8x5 service window over a three-year period, delivering reliable protection for Lenovo devices and systems.

• What does 8x5 coverage mean for this service?

  8x5 coverage means support is available during standard business hours on five days per week, with on-site service available within Next Business Day for eligible incidents, helping you plan around regular operations.

• How quickly can I expect on-site service after I request help?

  Requests are addressed with Next Business Day on-site visits, ensuring rapid access to a certified Lenovo technician who can diagnose and repair issues on your premises.

• How long does the coverage last?

  The coverage lasts for three years from the activation date, providing long-term protection and a stable budgeting framework for IT maintenance and support.

• Does the plan include parts and labor?

  Yes. The plan includes both parts and labor, allowing for efficient, professional repairs with genuine replacement components and skilled technicians at no additional cost during the coverage period.