Lenovo Foundation Service + Premier Support - Extended Service - 3 Year - Service e Fdn - 3y Nbd

Protect your Lenovo investment with a comprehensive, extended service plan designed to maximize uptime and simplify maintenance. The Lenovo Foundation Service + Premier Support combines on-site coverage, maintenance, and parts & labor with the expertise of Premier Support professionals. Over a three-year period, this plan helps limit downtime, improve reliability, and deliver predictable budgeting for your business technology needs. Engineered to keep critical systems running, it delivers fast, professional service when you need it most.

• Comprehensive 3-year protection provides extended hardware coverage and Premier Support benefits, helping safeguard your devices from common failures and keeping essential operations online with minimal interruption.
• On-site maintenance with parts & labor offers hands-on service at your location, including replacement parts and labor, so your equipment is repaired efficiently without the need to ship assets away.
• Next Business Day response ensures rapid on-site assistance and parts replacement, reducing downtime and restoring productivity with maximum efficiency.
• Physical protection and reliability emphasizes service expertise and proactive maintenance to maintain performance, extend service life, and preserve the value of your technology investment.
• Productivity and budgeting delivers predictable costs, prioritized support, and streamlined management of IT assets, enabling your team to focus on core business goals with fewer disruption concerns.

Technical Details of Lenovo Foundation Service + Premier Support - Extended Service - 3 Year - Service e Fdn - 3y Nbd

• Service duration: 3 years from activation, providing long-term protection and stability for your devices.
• Service level: On-site maintenance with Parts & Labor, plus Premier Support features to accelerate issue resolution.
• Response time: Next Business Day (NBD) service delivery for remote or on-site assistance, helping minimize downtime.
• Coverage scope: Physical protection of eligible hardware and comprehensive maintenance to maximize reliability and efficiency.
• Activation and eligibility: Activation details and eligibility are aligned with Lenovo’s service enrollment processes, ensuring consistent coverage across supported devices.

How to install Lenovo Foundation Service + Premier Support

• Purchase and verify eligibility – Confirm your devices are eligible for the Lenovo Foundation Service + Premier Support and complete the purchase or enrollment as directed by your Lenovo representative.
• Register the service – Activate the service in the Lenovo Care Portal or through your authorized Lenovo channel, providing the necessary order numbers and device details.
• Provide device information – Gather and share serial numbers, model SKUs, and installation locations to ensure accurate coverage and faster service delivery.
• Schedule onboarding – Arrange a convenient on-site visit or remote onboarding with Lenovo technicians to verify coverage, configure alerts, and establish service procedures.
• Verify coverage – Confirm activation status, service levels, and response expectations so your team can utilize support resources immediately when needed.

Frequently asked questions

• Q: What does Lenovo Foundation Service + Premier Support include?

  A: It combines on-site maintenance, parts and labor coverage, and Premier Support access to deliver proactive maintenance, rapid on-site responses, and expert guidance for compatible Lenovo devices over a 3-year term.

• Q: How long is the coverage period?

  A: Coverage lasts for 3 years from the activation date, providing long-term protection and predictable service planning.

• Q: What does Next Business Day mean in practice?

  A: If a service issue is reported, Lenovo aims to dispatch a technician or parts by the next business day to minimize downtime and restore operations quickly.

• Q: Is on-site support available worldwide?

  A: Availability can vary by region and device type. Please consult your Lenovo representative or portal to confirm regional coverage and any limitations for your location and equipment.

• Q: How do I activate and manage this service?

  A: Activation typically involves registration through the Lenovo Care Portal or an authorized channel, providing purchase details, device serials, and model information. Once activated, you can access service resources, track status, and request on-site assistance as needed.