Lenovo Foundation Service + Premier Support - Post Warranty (1 Year)

Protect your Lenovo investments long after the factory warranty expires with Lenovo Foundation Service + Premier Support. This post-warranty, on-site maintenance plan is designed to keep your fleet productive by delivering reliable parts and labor support right at your doorway. Combining Foundation Service with Premier Support, it offers a comprehensive service package that minimizes downtime, reduces operational risk, and maximizes uptime for your critical devices. Whether you’re safeguarding laptops, desktops, servers, or workstations, this plan provides a robust safety net that professionalizes post-warranty care, so you can focus on your business rather than device interruptions.

• On-site maintenance access: Receive professional support at your location with Lenovo-certified technicians who diagnose, repair, and service your devices without requiring you to ship equipment away. This reduces travel time, limits business disruption, and accelerates issue resolution by delivering hands-on care where you work.
• Parts and labor coverage: The program includes replacement parts and skilled labor, ensuring that common failure points are addressed efficiently with high-quality components. This comprehensive coverage helps you avoid unexpected out-of-pocket costs while keeping devices in peak condition.
• Next Business Day response: A fast and reliable response time is built in, with Next Business Day availability for parts and labor. This commitment helps you regain functionality quickly, reducing downtime and maintaining critical workflows even after the warranty window closes.
• 1-year duration for dependable protection: The service extends the protection horizon for your Lenovo devices with a full year of coverage. This clear time frame provides predictable budgeting and ongoing support as your lifecycle planning evolves.
• Physical protection from breakdown after warranty ends: The plan emphasizes preventive and corrective maintenance to minimize the risk of unexpected failures. By addressing wear-and-tear and component fatigue, it helps keep your devices operating reliably where breakdowns could otherwise disrupt daily operations.

Technical Details of Lenovo Foundation Service + Premier Support - Post Warranty

• Service type: On-site maintenance with parts & labor coverage, combining Lenovo Foundation Service features and Premier Support benefits for post-warranty protection.
• Coverage period: 1 year from activation, designed to extend protection beyond the manufacturer’s warranty and support your equipment lifecycle decisions.
• Response time: Next Business Day for both parts and labor, ensuring timely completion and minimal impact on business operations.
• Eligibility: Post-warranty devices eligible for Foundation Service + Premier Support, with activation coordinated through Lenovo account management and your existing purchase records.
• Protection scope: Physical coverage that reduces downtime by enabling on-site diagnostics, parts replacement, and professional maintenance to protect business continuity.
• Delivery model: On-site visits, remote diagnostics as applicable, and scheduled maintenance windows that align with your operational needs.

How to Install Lenovo Foundation Service + Premier Support

• Initiate activation through your Lenovo account manager or official Lenovo support channels, using your product identification (SKU) and post-warranty status to confirm eligibility.
• Provide required documentation such as proof of purchase, activation dates, and device inventory to ensure accurate service mapping and coverage allocation.
• Coordinate service windows with a Lenovo-certified technician. Work with the support team to determine the scope: routine maintenance, parts replacement, or urgent repair needs that require on-site intervention.
• Review the service level agreement (SLA) details, including Next Business Day response commitments, parts availability, and the expected turnaround times for standard repairs or replacements.
• Confirm activation and receive a service reference number. Your account will be updated with the 1-year coverage, and you’ll begin scheduling on-site visits as needed to maintain device performance.

Frequently asked questions

• Q: What is included in Lenovo Foundation Service + Premier Support after warranty? A: The plan provides on-site maintenance with parts and labor coverage, plus Next Business Day response. It is designed to protect devices after the manufacturer’s warranty expires and ensure timely repairs, maintenance, and support to maximize uptime for your Lenovo equipment.
• Q: How long does the post-warranty coverage last? A: The coverage lasts for 1 year from activation. After the 12-month period, you can explore renewal options or other Lenovo service offerings to continue protection for your devices.
• Q: Do I need to ship devices to a service center? A: No. The essence of this program is on-site service, meaning technicians come to your location to perform diagnostics, maintenance, and parts replacement as needed, reducing downtime and avoiding shipping hassle.
• Q: Will this plan cover all Lenovo devices in my fleet? A: Coverage is designed for devices eligible under post-warranty Foundation Service + Premier Support. Activation requires confirmation of eligibility with Lenovo support, and the precise scope will be outlined in your service agreement.
• Q: How can I activate or renew this service? A: Activation is handled through your Lenovo account manager or Lenovo support, with documentation such as proof of purchase and device inventory. Renewal options are available to extend protection beyond the initial 1-year term based on your needs and Lenovo’s offerings.
• Q: What happens if a part is unavailable or back-ordered? A: In most cases, standard practice is to use available replacement parts and communicate any delays to you. The Next Business Day SLA applies to scenarios where parts are available within the service network, and technicians will coordinate with you if a back-ordered part affects completion timelines.