Lenovo Foundation Service + Premier Support - Post Warranty, 1 Year

Lenovo Foundation Service + Premier Support is a comprehensive post-warranty coverage designed for organizations that rely on uninterrupted Lenovo technology. This program combines on-site maintenance with the hands-on expertise of Premier Support, delivering reliable support, proactive care, and rapid response to keep workflows moving. With a 1-year duration, it covers essential maintenance, parts replacement, and skilled labor, offering predictable costs and peace of mind for IT teams managing fleets of Lenovo devices across offices, labs, and distributed environments. On-site support means technicians come to your location to diagnose, repair, or tune systems, minimizing downtime and helping your staff stay productive. The Next Business Day response time further accelerates issue resolution, ensuring critical devices spend less time out of service. The physical service subtype emphasizes tangible, in-person service that delivers clear results and traceable work orders, reinforcing accountability and project momentum. This service integrates seamlessly with existing support structures, providing access to Lenovo-certified technicians, streamlined escalation, and a reliable SLA that aligns with enterprise operating hours. For organizations prioritizing uptime, asset longevity, and cost predictability, Lenovo Foundation Service + Premier Support offers a practical, scalable solution that protects investments and sustains performance across your Lenovo ecosystem.

• On-site support: Fast, hands-on issue resolution at your location to minimize downtime and keep operations running smoothly.
• 1-year coverage: A full year of post-warranty service to sustain productivity and deliver timely results without surprise costs.
• Parts & Labor included: Comprehensive replacement parts and skilled labor are covered, ensuring efficient and reliable repairs.
• Next Business Day response: Priority dispatch and rapid response to address urgent issues and reduce device downtime.
• Premier Support features: Enhanced access to Lenovo experts, prioritized case handling, and a streamlined maintenance experience for enterprise environments.

Technical Details of Lenovo Foundation Service + Premier Support

• Service type: Foundation Service + Premier Support
• Warranty status: Post Warranty
• Duration: 1 Year
• Delivery model: On-site, Maintenance, Parts & Labor
• Response time: Next Business Day (Parts & Labor)
• Service subtype: Physical service
• Coverage focus: Productivity-focused maintenance with hands-on service to keep projects on track
• Support scope: Includes parts replacement, routine maintenance, and access to Premier Support resources

how to install Lenovo Foundation Service + Premier Support

Activating this post-warranty service is designed to be straightforward and scalable for organizations of varying sizes. Follow these steps to ensure a smooth activation and ongoing coverage.

• Step 1: Verify eligibility and confirm coverage for the target Lenovo devices in your region.
• Step 2: Gather essential device details, including model type, serial numbers or SKUs, and current warranty status.
• Step 3: Submit a service request through your Lenovo account, authorized reseller, or your designated Lenovo account manager.
• Step 4: Schedule the initial on-site visit or remote assessment as needed to establish baseline maintenance requirements.
• Step 5: Activate the service, configure Premier Support resources, and confirm escalation paths and response-time commitments.

Frequently asked questions

• Q: What does Lenovo Foundation Service + Premier Support cover? It provides on-site maintenance, parts and labor, post-warranty coverage for 1 year, and access to Premier Support features with a focus on rapid, tangible results for Lenovo devices.
• Q: How quickly can I expect service after a request? The plan offers Next Business Day response for parts and labor to minimize downtime and accelerate resolution.
• Q: Is on-site support available for all devices under this plan? On-site support is included as part of the service, designed to address issues at your location for greater convenience and faster repair times.
• Q: What makes Premier Support different? Premier Support provides prioritized access to Lenovo-certified experts, streamlined escalation, proactive guidance, and faster resolution workflows suitable for enterprise environments.