Lenovo Foundation Service + Premier Support - Post Warranty (2-Year, On-site)

Ensure business continuity after your Lenovo devices move past their standard warranty with Lenovo Foundation Service + Premier Support. This post-warranty, two-year program delivers reliable, on-site maintenance with fast access to parts and labor, empowering your IT teams to resolve issues quickly and keep critical systems running smoothly. Designed for practical, hands-on problem solving, this service combines proactive maintenance with responsive support to maximize productivity and minimize downtime. Whether you’re supporting desktops, laptops, or workstations, you gain a trusted partner that prioritizes uptime, efficiency, and predictable service outcomes.

• Comprehensive on-site coverage with parts and labor. The service includes physical on-site visits where qualified technicians diagnose, replace parts, and complete repairs at your location, minimizing disruption and speeding resolution.
• Premier level support for post-warranty needs. Access experienced Lenovo specialists who understand business environments, with prioritized handling to address your critical issues swiftly and effectively.
• Next Business Day response for timely completion. Benefit from rapid response times, ensuring you’re not left waiting and your projects move forward with minimal delays.
• Maintenance-focused service for reliability. Routine maintenance, proactive checks, and preventive care are designed to extend hardware life, reduce unplanned downtime, and maintain optimal performance.
• Two-year duration for budgeting and continuity. A stable, long-term support agreement that provides predictable costs and consistent coverage across your Lenovo fleet during a critical post-warranty window.

Technical Details of Lenovo Foundation Service + Premier Support - Post Warranty - 2 Year - Warranty Fdn - 2ypw Nbd

Technical specifications are not provided within this description. For precise details, retrieve the specifications from the official listing using the product’s UPC or SKU on the EC Synnex portal. This section confirms the service scope, response commitments, and on-site capabilities once the exact SKU/UPC is referenced.

How to install Lenovo Foundation Service + Premier Support

Activating this post-warranty support is straightforward and designed to integrate with your existing Lenovo asset management workflow. Follow these steps to set up the service quickly and smoothly:

• Verify eligibility and plan selection. Confirm the Lenovo devices or assets that qualify for Foundation Service + Premier Support and choose the 2-year coverage window that aligns with your IT roadmap and budgeting.
• Gather asset information. Prepare a list of serial numbers, model names, and asset tags for the devices to be covered, along with locations where on-site service will be required.
• Submit service enrollment. Initiate the enrollment through your Lenovo channel partner or authorized vendor portal, attaching asset details and preferred service windows.
• Schedule on-site visits. Coordinate with Lenovo technicians to establish on-site service dates, ensuring minimal impact on daily operations and peak workload times.
• Confirm service scope and parts readiness. Review the expected maintenance actions, required parts, and anticipated labor for upcoming visits, so technicians arrive prepared to resolve issues efficiently.
• Monitor and track progress. Use the service portal or your existing ITSM tooling to monitor repairs, update ticket status, and validate issue resolution upon completion.

Frequently asked questions

• Q: What does Lenovo Foundation Service + Premier Support cover after warranty?

  A: The program provides on-site maintenance, parts and labor, and Premier-level assistance for post-warranty hardware issues. It includes next-business-day response and a two-year service term designed to keep devices functioning with minimal downtime.

• Q: How do I activate or enroll in this service?

  A: Enrollment typically involves confirming eligible assets, selecting the 2-year coverage, gathering asset details (serial numbers, models, locations), and submitting the information through your Lenovo or authorized vendor portal. A service specialist will guide you through scheduling and activation.

• Q: Is on-site service available for all Lenovo products under this plan?

  A: On-site service is provided for covered devices as part of the foundation and Premier support package. Availability may vary by region and product line; verify coverage during enrollment.

• Q: What is the expected response time?

  A: The plan specifies Next Business Day parts-and-labor response, helping you address issues promptly and reduce operational disruption.

• Q: Can I extend or upgrade the plan after purchase?

  A: Extensions or upgrades are typically possible through Lenovo or your authorized channel partner, subject to eligibility and pricing. Discuss options during enrollment to align with future IT planning.