Lenovo Foundation Service + Premier Support + YourDrive YourData - Extended Service - 4 Year

Unlock enterprise-grade protection for your Lenovo systems with a powerful fusion of Foundation Service, Premier Support, and YourDrive YourData in an Extended 4-Year plan. Designed to maximize uptime and minimize total cost of ownership, this service bundle combines proactive maintenance, rapid on-site support, and data-centric protection to keep your mission-critical workloads running smoothly. Whether you manage a single desktop deployment or a multi-site data center, this comprehensive coverage delivers predictable budgeting, expert technical escalation, and seamless access to Lenovo’s premium support network. With on-site maintenance, parts and labor included, and a next-business-day response framework, you gain stability, reliability, and peace of mind that translates into tangible business outcomes.

• 4-Year Extended Coverage delivers long-term protection with a predictable cost structure, helping you budget effectively while ensuring your Lenovo solution continues to operate at peak efficiency.
• On-Site Maintenance & Repair brings skilled technicians directly to your location, reducing downtime and simplifying operations by handling hardware maintenance, diagnostics, and repair in your environment.
• Parts & Labor Included covers essential components and the labor required for repairs, minimizing unexpected expenses and ensuring reliable, timely maintenance over the contract term.
• Next Business Day Response provides rapid access to on-site parts and labor, accelerating issue resolution and keeping critical systems online when you need them most.
• YourDrive YourData Alignment integrates data protection and drive management capabilities into the Foundation + Premier Support framework, helping safeguard data, streamline access, and improve storage reliability across your Lenovo deployment.

Technical Details of Lenovo Foundation Service + Premier Support + YourDrive YourData - Extended Service - 4 Year - Service Nbd + Ydyd

Key specifications reflect a service-based offering designed to maximize uptime and simplify ownership of Lenovo infrastructure. This is a maintenance and support contract rather than a hardware component, focusing on service delivery, response times, and coverage depth to protect your IT environment.

• Duration: 4 years of extended coverage, aligning with long-term planning and budget cycles.
• Service Location: On-site service at your facility to deliver convenient, hands-on maintenance and repairs with minimal disruption to operations.
• Maintenance & Repair: Includes repair service with parts and labor, ensuring timely resolution of issues and restoration of optimal performance.
• Response Time: Next Business Day parts and labor service to minimize downtime and support business continuity.
• Service Sub-Type: Physical service, providing on-site expertise and stability to your deployment for maximum reliability and efficiency.
• Data Integration: YourDrive YourData alignment to support data protection, drive management, and seamless data access within the service ecosystem.

How to install Lenovo Foundation Service + Premier Support + YourDrive YourData - Extended Service - 4 Year - Service Nbd + Ydyd

• Step 1: Confirm eligibility and purchase the service through your Lenovo account or an authorized reseller, ensuring the contract covers the specific devices and environments in use.
• Step 2: Gather required identifiers and information, including device types, serial numbers, and any UPC/SKU or contract IDs necessary for activation and enrollment.
• Step 3: Activate the service in the Lenovo Service Portal or contact Lenovo Support to assign the contract to the relevant assets and establish the start date.
• Step 4: Schedule an on-site onboarding or maintenance window that aligns with your business calendar, selecting convenient dates and times that minimize disruption.
• Step 5: Prepare the environment for the on-site visit by providing access, securing equipment, and making relevant logs or diagnostics available to the technician for faster resolution.
• Step 6: Confirm service start, establish escalation paths, and receive documentation outlining coverage, response times, and any special terms included in your contract.

Frequently asked questions

• Q: What exactly does Lenovo Foundation Service + Premier Support + YourDrive YourData include?
  A: It combines a four-year extended coverage with on-site maintenance, parts and labor for repairs, and Premier Support access for faster issue resolution. YourDrive YourData integration adds data-protection and drive-management capabilities within the service framework to help safeguard data and optimize storage operations.
• Q: What does Next Business Day mean for this service?
  A: Next Business Day refers to the guaranteed turnaround for parts and labor on site, ensuring that a technician arrives and remediation work begins promptly to minimize downtime and maintain business continuity.
• Q: Is on-site service available for remote or distributed locations?
  A: Yes. The service is designed for on-site maintenance at your facility, bringing expert Lenovo technicians to where your equipment is located, which helps reduce travel-related delays and simplifies scheduling.
• Q: How long does the coverage last, and can it be extended beyond four years?
  A: The standard plan covers four years from the start date. Extensions or renewals can typically be arranged through Lenovo via your account manager or authorized reseller, allowing continued protection beyond the initial term.
• Q: How do I activate or enroll in this service?
  A: Activation generally occurs through your Lenovo account or an authorized reseller. You will provide contract IDs, UPC/SKU, or other identifiers to enable the service and schedule on-site visits and maintenance windows.