Description
Lenovo Foundation Service + YourDrive YourData - Extended Service - 3 Year - Service
Designed for organizations that depend on Lenovo hardware to power their operations, this Lenovo Foundation Service + YourDrive YourData extended plan delivers on-site maintenance, reliable support, and data-protection integration over a full three-year horizon. It combines proactive system care with data integrity emphasis to help you control costs, minimize downtime, and preserve business continuity. With on-site visits, fast response times, and comprehensive parts and labor coverage, you can reduce unexpected repair expenses while keeping your critical infrastructure running smoothly.
- On-site maintenance with Parts & Labor included, delivering hands-on support where you need it and reducing downtime for your operations.
- Next Business Day response time for Parts and Labor ensures rapid issue resolution and minimal disruption to daily workflows.
- Parts Replacement service included to resolve hardware faults quickly, helping you avoid extended outages and maintain peak performance.
- Three-year coverage provides long-term reliability, budgeting predictability, and a stable total cost of ownership for your Lenovo systems.
- YourDrive YourData protection integration adds data health monitoring and data-care considerations as part of coverage, supporting data integrity alongside hardware service.
Technical Details of Lenovo Foundation Service + YourDrive YourData - Extended Service - 3 Year - Service
- Service Type: Extended Service with on-site maintenance, parts & labor, and proactive hardware support.
- Coverage: Lenovo Foundation Service + YourDrive YourData, combining system maintenance with data-protection-oriented coverage.
- Duration: 3 years from the start of service.
- Response Time: Next Business Day for parts and labor, enabling faster restoration of functionality and reduced downtime.
- Delivery Model: On-site support, maintenance services, and parts replacement performed by Lenovo-certified technicians.
- Key Benefits: Predictable total cost of ownership, minimized downtime, and ongoing hardware reliability with data-care alignment.
- Maintenance Focus: Preventive checks, diagnostics, and routine upkeep to extend system life and maintain optimal performance.
How to Install Lenovo Foundation Service + YourDrive YourData
- Verify eligibility and purchase the Extended Service through your Lenovo account or authorized reseller.
- Gather device identifiers (serial numbers) and YourDrive YourData configuration to align coverage with your equipment and data-protection needs.
- Schedule an on-site service window with Lenovo Support, specifying location, access logistics, and any special access requirements.
- Activate the service and confirm the start date, service level, and escalation contacts to ensure a smooth onboarding experience.
- Log in to the Lenovo service portal to monitor status, view upcoming maintenance, and manage any service requests or replacements as needed.
Frequently asked questions
- Q: What does Lenovo Foundation Service + YourDrive YourData include?
A: The package combines on-site maintenance with parts and labor coverage, a 3-year service duration, Next Business Day response for rapid remediation, and integration with YourDrive YourData for data protection considerations alongside hardware support.
- Q: How fast is the service response once a issue is logged?
A: The plan specifies Next Business Day response for parts and labor, aiming to restore functionality quickly and minimize downtime.
- Q: Does this service include data protection or YourDrive YourData features?
A: Yes. YourDrive YourData coverage is incorporated to support data health monitoring and data-care aspects as part of the extended service, helping safeguard important data assets during maintenance and repairs.
- Q: Who is eligible for this service and how long does coverage last?
A: Eligibility depends on owning compatible Lenovo hardware and purchasing the Extended Service. Coverage lasts three years from service activation, providing long-term planning and budgeting stability.
- Q: How do I manage or track service requests?
A: Use the Lenovo service portal to submit requests, track status, schedule on-site visits, and review upcoming maintenance activities and replacements.
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