Lenovo Foundation Service + YourDrive YourData Extended Service — 3-Year On-Site Coverage

Experience robust protection for your Lenovo investments with Lenovo Foundation Service + YourDrive YourData Extended Service. This 3-year on-site coverage blends foundation-level support with Lenovo’s YourDrive YourData program to deliver increased reliability, faster issue resolution, and long-term value. Whether you rely on critical servers, workstations, or storage systems, this service keeps operations moving with proactive maintenance, swift parts replacement, and direct access to Lenovo-certified technicians on-site. With on-site maintenance, you gain minimized downtime and predictable budgeting, while the Next Business Day response time ensures you rarely wait for a fix. The service is designed to shield your hardware from wear and tear, preserve data integrity, and sustain peak performance. In short, it’s the ultimate extension for organizations seeking maximum productivity and peace of mind.

• 3-year on-site coverage: Extended service duration that minimizes downtime by bringing expert support directly to your location when you need it most.
• On-site support with Lenovo-certified technicians: Qualified professionals arrive on-site to diagnose, repair, and restore systems, reducing disruption to your operations.
• Parts replacement included: Comprehensive coverage for parts and labor so you can rely on rapid restoration without unexpected costs.
• Next Business Day response: Timely service delivery with fast scheduling and on-site execution to keep critical workloads online.
• Physical protection and value preservation: Strengthens your investment with proactive maintenance and reliability enhancements, while aligning with YourDrive YourData benefits for data-backed protection.

Technical Details of Lenovo Foundation Service + YourDrive YourData - Extended Service - 3 Year

• Service duration: 3 years of on-site coverage to maximize productivity and ensure timely results.
• Service subtype: Physical on-site maintenance with hands-on expertise to secure hardware reliability and efficiency.
• Coverage scope: Maintenance, parts & labor, and on-site support included to resolve issues quickly and effectively.
• Response time: Next Business Day parts and labor service response for timely completion and dependable uptime.
• Protection focus: Physical protection of your investment with increased reliability and long-term value through proactive service.
• YourDrive YourData integration: Incorporates YourDrive YourData benefits to support data integrity and streamlined service outcomes.

How to install Lenovo Foundation Service + YourDrive YourData

• Verify eligibility and contract: Confirm that your Lenovo devices are covered under the Foundation Service + YourDrive YourData Extended Service and review the 3-year terms.
• Initiate service with the provider: Contact Lenovo or your authorized reseller to begin the on-site coverage activation and scheduling process.
• Provide device details: Have your system models, serial numbers, and, if available, YourDrive YourData configuration ready for a smooth setup.
• Schedule an on-site visit: Arrange a convenient time for Lenovo-certified technicians to arrive and perform the service activation and maintenance checks.
• On-site deployment and verification: The technician conducts the maintenance, parts replacement (if needed), and verification to ensure systems are operating at peak performance.
• Confirm activation and coverage: Receive documentation confirming activated coverage, service levels, and contact points for ongoing support.

Frequently asked questions

• Q: What does this service include?

  A: It provides 3-year on-site coverage with maintenance, parts and labor, on-site support by Lenovo-certified technicians, a Next Business Day response, and physical protection of your investment, with YourDrive YourData benefits integrated into the service plan.

• Q: How long does the coverage last?

  A: The service is valid for three years from the activation date, designed to maximize productivity and deliver timely results throughout that period.

• Q: Is on-site support included?

  A: Yes. On-site support is a core component, ensuring rapid diagnosis, repair, and restoration at your location.

• Q: What does Next Business Day mean in practice?

  A: If a service issue is identified, parts and labor are scheduled for the next business day to minimize downtime and keep critical workloads online.

• Q: How do I get started?

  A: Contact Lenovo or your authorized reseller to initiate the service activation, provide device details, and schedule the initial on-site visit. Activation confirmation and coverage terms will be provided after enrollment.