Lenovo Foundation Service + YourDrive YourData - Extended Service - 4 Year - Service

The Lenovo Foundation Service + YourDrive YourData Extended Service is an essential solution for businesses aiming to maintain operational efficiency and ensure continuous data protection. This exceptional service package not only offers reliable maintenance support but also safeguards your data through comprehensive coverage. Designed specifically for companies that prioritize swift resolutions to technical issues, this four-year service extends peace of mind with its robust features. From on-site assistance to efficient parts coverage, Lenovo guarantees minimal disruption to your business operations.

• Reliable Technical Support: Access dependable support to rapidly resolve technical challenges, ensuring your business runs smoothly without interruptions.
• Defective Media Retention Service: Manage mishaps effectively by retaining defective media, which enhances your data security and compliance protocols.
• On-site Support: Experience a fast and straightforward approach to problem-solving with on-site service, significantly reducing downtime.
• Comprehensive Parts & Labor Coverage: Enjoy extensive service features that bolster usability and improve overall productivity in your operations.
• Next Business Day Response: Benefit from quick service response times with next business day parts and labor support, ensuring maximum reliability for your systems.

Technical Details of Product

• Service Duration: Four years of extended service.
• Service Hours: 9 x 5 (Monday to Friday, excluding holidays).
• Service Type: On-site maintenance with parts and labor coverage.
• Response Time: Next business day for parts and labor requests.
• Defective Media Retention: Allows you to keep damaged media for analysis and data recovery.

How to Install

To install the Lenovo Foundation Service + YourDrive YourData Extended Service, follow these simple steps:

1. Purchase the service package through a Lenovo authorized reseller or directly from the Lenovo website.
2. Receive confirmation of your service contract via email, along with any necessary service documentation.
3. Keep your Lenovo device information handy, including serial numbers and model details, for quick reference during service requests.
4. In case of any technical issue, contact Lenovo support using the provided contact information to initiate an on-site service call.
5. Schedule an appointment for the technician to visit your location and resolve the issue as quickly as possible.

Frequently Asked Questions

• What does the Lenovo Foundation Service include? The service includes on-site support, defective media retention, and next business day parts and labor coverage for a duration of four years.
• What is defective media retention? Defective media retention allows you to keep damaged media for investigation, ensuring you can handle data security and compliance effectively.
• How quickly can I expect service? With the next business day response time, you can expect a technician to be on-site the following business day after you report an issue.
• Can I extend the service beyond four years? Yes, you can inquire about additional service extensions or renewals as your existing service period nears completion.
• How do I file a service request? Simply contact Lenovo customer support using the details provided in your service confirmation email to initiate a service request.