Lenovo Foundation Service + YourDrive YourData - Extended Service (4 Year) - On-site, Parts & Labor

Maximize uptime and protect your enterprise’s Lenovo devices with the Lenovo Foundation Service + YourDrive YourData Extended Service. Spanning four years, this on-site maintenance and support package is designed for businesses that demand reliability, predictable budgeting, and minimal disruption to critical workflows. By combining Lenovo’s foundational maintenance services with YourDrive YourData capabilities, you gain proactive care, rapid on-site intervention, and a single point of contact for both hardware upkeep and data-drive health. This extended plan covers parts and labor, helping you avoid unexpected repair costs during the coverage window, while Next Business Day response keeps downtime to a minimum. The physical service sub-type emphasizes hands-on, on-location expertise, ensuring that projects stay on track and teams can maintain momentum even when issues arise. In short, this four-year plan delivers maximum efficiency, dependable performance, and a predictable total cost of ownership (TCO) for Lenovo systems and your data assets.

• Comprehensive 4-year on-site coverage that pairs Lenovo Foundation Service with YourDrive YourData, delivering proactive system maintenance and data-drive health checks to reduce risk and downtime.
• All-inclusive Parts & Labor: This extended service covers replacement parts and technician labor, so you don’t face surprise expenses during the warranty window and can budget confidently for support.
• Fast, on-site response with Next Business Day service: When an issue is reported, a qualified technician is dispatched promptly to diagnose, repair, and restore operations, helping to keep your projects on schedule.
• Physical service sub-type for hands-on support: A practical, on-site approach means technicians work directly at your location to address issues efficiently and minimize disruption to your team.
• Predictable total cost of ownership (TCO): By bundling maintenance, parts replacement, and on-site labor, the plan provides a clear, predictable budgeting path over the full four-year term.

Technical Details of Lenovo Foundation Service + YourDrive YourData

• Service duration: 4 years
• Coverage: On-site maintenance, parts, and labor
• Response time: Next Business Day (on-site)
• Service subtype: Physical on-site service
• Includes: Parts replacement, maintenance, and on-site support
• Scope: Applies to Lenovo systems with YourDrive YourData integration
• Delivery model: Customer-ready extended service with predictable budgeting

How to install Lenovo Foundation Service + YourDrive YourData

• Step 1: Purchase the 4-year extended service through Lenovo or an authorized Lenovo reseller, selecting the YourDrive YourData integration option if applicable to your device lineup.
• Step 2: Provide your device details, model information, and YourDrive YourData configuration to the Lenovo service team to ensure proper scope and scheduling.
• Step 3: Confirm eligibility, service start date, and preferred on-site windows. Coordinate with a Lenovo technician to align maintenance visits with your business schedule.
• Step 4: Prepare the on-site environment by ensuring safe workspace access, available power and network connectivity where needed, and any site-specific safety requirements for technicians.
• Step 5: Activating service: a technician will be assigned and the service contract will be activated in your account. You will receive confirmation details, including scheduling procedures and expected response times.
• Step 6: Ongoing management: maintain records of service visits, track parts replacements, and plan renewals before the four-year term concludes to avoid gaps in coverage.

Frequently asked questions

• What is covered by the Lenovo Foundation Service + YourDrive YourData Extended Service? The plan provides four-year on-site maintenance and support, including parts and labor, with Next Business Day response. It covers proactive maintenance, on-site interventions, and data-drive health checks aligned with YourDrive YourData integration.
• Do I need to purchase separately for YourDrive YourData? The extension is designed to integrate with YourDrive YourData capabilities within the Lenovo service package. Ensure you select the YourDrive YourData option when purchasing if your configuration requires it.
• What does Next Business Day mean for on-site service? If you report an issue, a qualified Lenovo technician is dispatched to your site by the next business day, with activities focused on diagnosing, repairing, and restoring normal operation to minimize downtime.
• Are parts guaranteed under this plan? Yes. The plan includes replacement parts as part of the service scope, helping to avoid out-of-pocket costs for hardware repairs during the four-year term.
• How do I activate or renew the service? Activation typically occurs through your Lenovo account or an authorized reseller at the time of purchase. Renewal results should be discussed prior to the end of the term to maintain continuous coverage.
• Which devices qualify for this extended service? Qualified Lenovo systems that are enrolled in the Lenovo Foundation Service program and configured with YourDrive YourData integration are eligible for the four-year extension. Check with your provider for exact model applicability.