Lenovo Foundation Service + YourDrive YourData: Extended On-site Service (4 Year)

Protect your Lenovo investment and maximize uptime with the Lenovo Foundation Service + YourDrive YourData Extended Service. This 4-year, on-site service brings together maintenance, parts and labor coverage, and physical protection for your Lenovo devices and YourDrive YourData storage. With expert on-site support, proactive parts replacement, and Next Business Day response, your systems stay reliable, secure, and productive. Designed for businesses that rely on consistent performance, this extended service minimizes downtime, simplifies budgeting, and delivers peace of mind knowing your critical hardware and data infrastructure are covered by a trusted service partner.

• Comprehensive 4-year coverage that bundles on-site maintenance, parts replacement, and labor into a single, predictable plan. This long-term protection helps you plan budgets, reduces unexpected downtime, and keeps Lenovo systems and YourDrive YourData operating at peak efficiency.
• Physical protection and reliability focused on safeguarding your investment. The service emphasizes durable, stable performance and environmental resilience, supporting hardware longevity and reducing the risk of data-related disruptions in demanding business environments.
• Fast, on-site response with Next Business Day parts and labor service. When an issue arises, qualified technicians arrive quickly to diagnose, repair, or replace components, helping you resume normal operations with minimal interruption.
• Expert on-site support from certified Lenovo technicians who bring deep product knowledge, proven diagnostic methods, and repair expertise. On-site visits help ensure consistent service quality aligned with enterprise IT standards and compliance needs.
• Proactive parts replacement and maintenance emphasizes preventive care, scheduled upkeep, and timely component replacement. This approach extends hardware life, preserves performance, and enhances the usability and reliability of YourDrive YourData storage alongside Lenovo devices.

Technical Details of Lenovo Foundation Service + YourDrive YourData - Extended Service - 4 Year

• Duration: 4 years of coverage, delivering sustained support and predictable budgeting for hardware and storage infrastructure.
• Coverage: On-site maintenance with Parts & Labor inclusion, plus physical protection for Lenovo devices and YourDrive YourData storage solutions.
• Response time: Next Business Day on-site response to service requests to minimize downtime and accelerate repairs.
• Support scope: Diagnostics, preventive maintenance, troubleshooting, on-site repair services, and routine servicing conducted by authorized Lenovo technicians.
• Delivery model: Combined on-site visits and remote support as needed, with scheduled maintenance windows to maintain system health and performance.
• Eligibility and applicability: Coverage applies to eligible Lenovo hardware configurations and YourDrive YourData deployments under the extended plan terms.

How to install Lenovo Foundation Service + YourDrive YourData

• Confirm eligibility and gather essential details about your Lenovo devices and YourDrive YourData environment, including model information and serial numbers.
• Initiate enrollment through Lenovo support or your authorized service provider to start the extended service process.
• Choose the service level and schedule based on your IT roadmap, including preferred on-site visit windows and any remote support preferences.
• Coordinate with your internal IT team to provide access, security clearances, and a convenient location for on-site visits or diagnostics.
• Receive enrollment confirmation, keep all service documentation, and set renewal reminders to ensure uninterrupted coverage through the 4-year term.

Frequently asked questions

• Q: What is included in Lenovo Foundation Service + YourDrive YourData Extended Service?

  A: On-site maintenance, parts and labor coverage for 4 years, Next Business Day on-site response, and protection for Lenovo hardware and YourDrive YourData storage, along with proactive parts replacement to maintain performance.

• Q: How quickly can technicians arrive on-site?

  A: Next Business Day is the standard response time for covered components, subject to location and eligibility, ensuring rapid resolution with minimal business disruption.

• Q: Does this service cover both hardware and data storage?

  A: Yes. The plan provides physical protection and maintenance for Lenovo devices in conjunction with YourDrive YourData storage solutions as part of a unified extended service.

• Q: Can I transfer this service to new equipment?

  A: Transfers are typically possible within Lenovo’s service terms. Check during enrollment for specifics and any associated conditions or fees.

• Q: How do I renew or extend the coverage after four years?

  A: Renewal options are offered by Lenovo and authorized partners. Contact the service provider before expiration to discuss extended service plans and next steps.