Lenovo Foundation Service + YourDrive YourData - Extended Service - 5 Year - Service

The Lenovo Foundation Service + YourDrive YourData - Extended Service offers a comprehensive solution that empowers you to optimize your IT performance and maintain operational continuity. This 5-year service plan, featuring 9 x 5 x Next Business Day on-site support, ensures that you receive prompt assistance when needed. With unique features like defective media retention and a focus on customer convenience, this service is designed to give you peace of mind while maximizing productivity.

• Comprehensive Coverage: Enjoy a 5-year extended service plan that includes parts and labor to ensure your Lenovo devices are always up and running. This extensive period of coverage means you won’t have to worry about unexpected costs or downtime.
• Next Business Day Support: With a response time of Next Business Day for parts and labor, you can count on prompt support that minimizes disruption and keeps your operations running smoothly.
• Defective Media Retention: This unique feature allows you to retain defective media, providing an added layer of security and flexibility in managing your data. Handle any mishaps with ease and confidence, knowing your valuable information is safeguarded.
• On-site Maintenance: Receive valuable support at your doorstep with on-site maintenance, eliminating the need for travel and allowing for faster resolutions to issues that may arise. This convenience helps maintain your productivity and efficiency.
• Increased Productivity: The service characteristics are designed for quick and efficient task completion, allowing your organization to focus on its core activities without the worry of equipment failure or service interruptions.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 5 Years
• Support Availability: 9 x 5 Business Hours
• Response Time: Next Business Day
• Service Features: On-site maintenance, Parts & Labor included
• Defective Media Retention: Yes

How to Install

Installation of the Lenovo Foundation Service + YourDrive YourData is straightforward. Once you purchase the service, you will receive confirmation and service activation details. To ensure optimal service delivery:

• Contact Lenovo Customer Support to schedule your service activation.
• Provide your device details and any specific requirements during the initial setup.
• Follow the instructions provided by the support team to complete the setup process.
• After activation, keep your service contract handy for reference and assistance.

Frequently Asked Questions

• What is included in the extended service? The service includes on-site support, parts, labor, and defective media retention for a complete maintenance solution.
• How do I request service? You can request service by contacting Lenovo Customer Support during business hours or through the Lenovo support website.
• Is there a limit to the number of service calls? No, you can request service as needed within the 5-year coverage period based on the terms of your service contract.
• What happens if my device needs major repairs? Our technicians will assess the situation on-site and provide the necessary repairs or replacements, ensuring minimal downtime.
• Can I transfer my service to another device? The extended service is tied to the original device. For details on transferring or additional coverage, please consult Lenovo support.