Lenovo Foundation Service + YourDrive YourData — 5-Year Extended On-Site Coverage

Designed to keep Lenovo systems operating at peak performance with predictable costs, Lenovo Foundation Service + YourDrive YourData extends protection beyond standard warranties. This on-site maintenance plan delivers fast, expert service for five years, focusing on reliability, efficiency, and business continuity. It combines hardware maintenance with YourDrive YourData coverage to safeguard both your compute assets and critical data storage, ensuring you stay productive with minimal downtime.

• This service comes with on-site visits from Lenovo-certified technicians, reducing disruption to your operations and improving resolution times when issues arise.
• A long-term service plan that locks in a stable budget and helps you avoid unexpected repair costs, supporting predictable total cost of ownership (TCO).
• The plan covers both parts and labor, ensuring that necessary replacements and skilled workmanship are provided without additional billing surprises.
• When a service event occurs, Lenovo commits to rapid response, minimizing downtime and keeping your environment productive.
• The physical service approach emphasizes hands-on expertise, ensuring that maintenance tasks are performed with precision and proven methods to maximize reliability and efficiency.

Technical Details of Lenovo Foundation Service + YourDrive YourData — 5 Year Extended On-Site

• On-site maintenance with hardware servicing, designed to keep your Lenovo systems running smoothly and predictably.
• 5 years from the start of the service contract, providing long-term protection and budget stability.
• Next Business Day, ensuring rapid attention to service needs and minimizing unplanned downtime.
• Both parts replacement and labor are included, removing the burden of unexpected repair costs and ensuring quality repairs performed by qualified technicians.
• Physical service, emphasizing hands-on maintenance and component-level expertise for maximum reliability.
• Service is delivered at your site, optimizing accessibility and reducing downtime associated with device removal or shipping.
• Coverage extends to YourDrive YourData to protect data storage components alongside compute hardware, supporting data integrity and availability.
• By consolidating maintenance, parts, and labor into a single plan, you gain a clear, predictable budgeting framework.

How to Install Lenovo Foundation Service + YourDrive YourData

This extended service is a purchasable add-on to your Lenovo hardware ecosystem. To activate and begin enjoying the benefits, follow these practical steps:

• Work with your Lenovo sales representative or authorized partner to add the 5-year Foundation Service + YourDrive YourData plan to your existing or new Lenovo devices. Confirm the exact devices covered and the terms of the contract.
• Provide serial numbers, model names, and any required account identifiers to ensure accurate coverage mapping and fast service dispatch.
• A service onboarding window is arranged to align with your maintenance cadence and business hours. On-site visits are planned to minimize impact on operations.
• Ensure YourDrive YourData components are listed under coverage and that data integrity and backup protocols are documented in the service plan.
• Activate the service in the Lenovo service portal and maintain ongoing monitoring of hardware health through your standard asset management tools to anticipate service needs.

Frequently Asked Questions

Q: What is included in Lenovo Foundation Service + YourDrive YourData?
A: The plan includes on-site maintenance, parts and labor coverage, and data drive protection under YourDrive YourData for five years, with Next Business Day response to service events, helping you minimize downtime and protect business continuity.

Q: How does Next Business Day response work?
A: If a hardware issue is detected or reported, Lenovo dispatches a technician to your site the next business day to diagnose and repair or replace components as needed, subject to service terms and availability.

Q: Is this service suitable for small and large organizations?
A: Yes. The program is designed to provide predictable maintenance and rapid on-site support for organizations of all sizes, helping to stabilize IT budgets and maximize uptime regardless of fleet scale.

Q: Does the plan cover data-related components?
A: Yes. YourDrive YourData coverage is included to protect critical storage components and ensure data availability, aligning hardware service with data protection goals.

Q: How do I start the service?
A: Contact your Lenovo sales representative or authorized partner to add the 5-year Foundation Service + YourDrive YourData plan to your order. Activation details will be provided during enrollment and can be managed via the Lenovo service portal.

Lenovo Foundation Service + YourDrive YourData is engineered for businesses that rely on uninterrupted performance from Lenovo devices. By combining expert on-site maintenance with robust data protection, the service supports a lower total cost of ownership and fewer operational interruptions. The physical service approach ensures that technicians bring hands-on expertise to every visit, delivering precise repairs and reliable maintenance that keep your systems running at peak efficiency. The Next Business Day response ensures fast mobilization when issues arise, reducing downtime and helping teams stay productive. With five years of coverage, you gain long-term stability, easing budgeting and forecasting for IT expenditures while maintaining access to genuine Lenovo parts and factory-trained technicians. The YourDrive YourData integration adds a crucial layer of protection for your data infrastructure, strengthening resilience across your storage ecosystem.