Lenovo Foundation Service + YourDrive YourData: Post-Warranty 2-Year On-Site Support

Experience enterprise-grade peace of mind with Lenovo Foundation Service + YourDrive YourData, a comprehensive post-warranty plan designed to keep your Lenovo devices performing at peak efficiency long after the manufacturer warranty expires. This 2-year, on-site maintenance and support package blends reliable parts and skilled labor with data-protection best practices, giving your business predictable costs, rapid issue resolution, and continuous system availability. From routine preventive maintenance to urgent hardware replacements, this service is built to minimize downtime, extend device lifecycles, and safeguard your critical data. With on-site experts, Next Business Day response, and a focus on physical protection and drive health, you gain a durable foundation for reliability in demanding IT environments.

• On-site coverage and rapid issue resolution: This service brings Lenovo-certified technicians directly to your location, dramatically reducing downtime. Expect swift diagnostics and timely repairs tailored to your environment, so operations stay productive even after the original warranty ends. Proactive maintenance is included to detect issues before they impact performance, helping you maintain high availability and system integrity.
• Parts and labor included for predictable budgeting: With Parts & Labor coverage, you won’t face surprise costs for essential components or service labor. Genuine Lenovo replacement parts are used to ensure compatibility, reliability, and long-term performance. Regular maintenance and timely replacements lower the risk of cascading failures and ensure your devices stay aligned with firmware and hardware specifications.
• Physical protection from breakdown after warranty: The package is designed to guard against hardware degradation and unexpected outages once the manufacturer warranty has lapsed. Regular inspections, firmware updates, and targeted component replacements help maintain reliability in production environments, so you can rely on your devices to support mission-critical tasks without frequent interruptions.
• YourDrive YourData integration for data protection: The service leverages Lenovo’s YourDrive YourData framework to emphasize drive health and data protection. Technicians assess drive status, implement safe data-handling practices, and collaborate with your IT team to preserve data integrity and continuity during maintenance or drive replacement scenarios. The goal is to minimize data loss risk while keeping your data operations resilient.
• Next Business Day response with long-term coverage: A core advantage is the Next Business Day response, ensuring parts and labor arrive quickly to resolve priority issues. Coupled with a 2-year service duration, you gain predictable service levels, consistent support quality, and sustained system performance across the life of your hardware investment, delivering lasting value and confidence.

Technical Details of Lenovo Foundation Service + YourDrive YourData - Post Warranty - 2 Year

• Service duration: 2 years from activation
• Coverage type: On-site maintenance with parts and labor included
• Response time: Next Business Day for parts and labor after service request acceptance
• Support scope: Post-warranty coverage for eligible Lenovo devices; YourDrive YourData integration for drive health and data protection
• Service delivery: On-site service performed by Lenovo-certified technicians with documented service reports
• Protection focus: Physical protection against breakdown and proactive maintenance to sustain performance

How to install Lenovo Foundation Service + YourDrive YourData

• Assess eligibility: Confirm that your Lenovo devices qualify for post-warranty Foundation Service and that YourDrive YourData configuration is in place.
• Register the service: Activate the plan through your Lenovo account manager or authorized partner, providing device details and business requirements.
• Schedule the initial on-site visit: Coordinate a convenient time for a comprehensive on-site assessment, preventive maintenance, and any necessary part replacements.
• On-site service execution: A Lenovo-certified technician visits your site to perform maintenance, replace parts as needed, and verify data-protection measures aligned with YourDrive YourData.
• Verify completion and plan follow-ups: Review the service report, confirm completed tasks, and discuss recommended preventive actions or future maintenance milestones.

Frequently asked questions

• What is Lenovo Foundation Service + YourDrive YourData? It is a post-warranty, 2-year on-site maintenance and data-protection service for eligible Lenovo devices, including parts and labor coverage, with expedited Next Business Day response to keep systems available and data safe after the manufacturer warranty ends.
• Does it include data protection? Yes. The YourDrive YourData component emphasizes drive health and data protection, helping minimize data loss risk and ensuring data integrity during maintenance and drive-related events.
• Which devices are covered? Coverage applies to eligible Lenovo devices enrolled in the program. Specific model eligibility should be confirmed with your Lenovo representative or authorized partner.
• What is the guaranteed response time? Next Business Day for parts and labor after a service request is acknowledged and scheduled with the on-site technician, subject to service terms and geographic coverage.
• How long does the service last and can it be renewed? The standard plan lasts 2 years from activation. Renewal options are available to extend on-site coverage and maintenance beyond the initial term, based on device lifecycle and business needs.