Lenovo Foundation Service + YourDrive YourData - Post Warranty - 2 Year

Experience enterprise-grade protection for your Lenovo YourDrive YourData deployments after the standard warranty has expired. This 2-year Foundation Service delivers on-site maintenance, genuine parts and labor, and quick response times to keep critical storage and data-drive environments operating at peak performance. Designed for reliability and ease of use, this plan minimizes downtime, simplifies budgeting, and ensures your post-warranty hardware continues to perform to expectations with trusted Lenovo support.

• On-site coverage with Next Business Day response: When a hardware issue arises in your Lenovo YourDrive YourData environment, a qualified Lenovo technician travels to your location to diagnose and resolve the problem as quickly as possible. This rapid, on-site support minimizes downtime and keeps your operations running smoothly, even after warranty expiration. The 2-year term provides sustained, predictable service, ensuring you have a dependable partner on standby for any hardware maintenance or repair needs.
• Comprehensive parts and labor, including parts replacement: The service embraces a full parts-and-labor approach, meaning genuine Lenovo replacement components are used and all labor required to repair or replace components is covered. There are no hidden fees for service calls, parts, or technician time within the policy period, giving you clarity and confidence in your ongoing maintenance expenditures for YourDrive YourData storage and related hardware.
• Flexible, physical warranty sub-type with scheduling versatility: This plan is built around a physical warranty model that adapts to your business rhythm. You can schedule visits in a way that aligns with your peak workloads, maintenance windows, and data-handling cycles. The flexibility helps reduce disruption to data-intensive tasks and allows you to plan maintenance during off-peak periods or convenient time slots for your team.
• Maintenance-focused service to maximize usability and uptime: Beyond reactive repairs, the service emphasizes proactive maintenance and usability enhancements. Regular on-site checks help identify wear or potential failures before they impact performance, supporting longer hardware lifespans, improved reliability, and steadier data access for YourDrive YourData workloads. This proactive approach translates into fewer emergency calls and more predictable operational continuity.
• Two-year duration delivering dependable results and clear value: A fixed 2-year term provides long-term coverage that supports budgeting and operational planning. With consistent service levels, you gain dependable problem resolution, reduced risk of unexpected breakdowns, and a stable support structure for your post-warranty storage infrastructure, helping you protect your data assets without compromising on service quality.

Technical Details of Lenovo Foundation Service + YourDrive YourData

• Service Type: Foundation Service for YourDrive YourData (Post Warranty)
• Duration: 2 Years
• Coverage: On-site maintenance, Parts & Labor, Parts Replacement included
• Response Time: Next Business Day
• Service Location: On-site at your facility or designated site
• Warranty Sub-type: Physical warranty with flexible scheduling
• Eligibility: Applicable to Lenovo YourDrive YourData deployments requiring post-warranty hardware support
• Parts: Genuine Lenovo replacement parts used for repairs
• Reliability Focus: Designed to maximize uptime and maintain data-access efficiency

How to install Lenovo Foundation Service + YourDrive YourData

• Confirm eligibility and enroll in the Foundation Service program for YourDrive YourData, ensuring the devices and configurations are within Lenovo’s post-warranty coverage scope.
• Gather essential details about your hardware lineup, including model numbers, serial/service tags, SKU, and any necessary procurement or reference numbers to streamline activation and scheduling.
• Coordinate with Lenovo or your authorized service provider to schedule the on-site visit windows that best align with your operational calendar and maintenance needs.
• Prepare the site for technician access: provide secure access to the data storage area, power outlets, and a workspace where technicians can perform diagnostics and replacements if needed.
• Confirm activation and terms: once service is activated, verify coverage dates, response times, and any regional availability notes to ensure smooth execution of future on-site visits.

Frequently asked questions

• What does “Post Warranty” mean for Lenovo YourDrive YourData? Post Warranty indicates that this Foundation Service is available after the standard hardware warranty period has ended. It provides continued on-site support for a 2-year term, including on-site maintenance, parts and labor, and Next Business Day response, helping you maintain hardware reliability beyond the warranty window.
• What is included in Parts & Labor? The plan covers genuine Lenovo replacement parts and all labor required to repair or replace faulty components discovered during service visits. This means there are no separate charges for labor or parts within the agreed 2-year term, simplifying budgeting and service expectations.
• Is this service available worldwide or region-specific? Availability depends on regional coverage and Lenovo's service network. The program is designed to be deployed where on-site support can be provided, with scheduling flexibility to accommodate local constraints. Check with your Lenovo representative for regional applicability and service windows.
• How long does the service term last and can it be renewed? The standard term for this plan is 2 years from activation. Renewal options may be available through Lenovo after the term ends, subject to prevailing terms and regional offerings. Renewal can help maintain ongoing uptime and protection for YourDrive YourData deployments.
• What kind of systems does this service best support? The Foundation Service is tailored for Lenovo YourDrive YourData configurations that require continued hardware maintenance and reliability after warranty. It supports storage enclosures, drive arrays, and related hardware components within the YourDrive YourData ecosystem, focusing on hardware availability, maintenance efficiency, and on-site response.