Lenovo Foundation Service + YourDrive YourData + Premier Support — 3-Year Extended Service

This 3-year extended service bundles Lenovo Foundation Service with YourDrive YourData protection and Premier Support into a single, comprehensive maintenance program designed to minimize downtime, extend asset life, and maximize productivity. It delivers a seamless service experience that combines expert on-site support, fast response times, proactive maintenance, and robust data protection. With 8x5 coverage, Next Business Day on-site service, and inclusive parts and labor, this plan is engineered for environments where reliability and business continuity are non-negotiable. The Defective Media Retention (DMR) feature further strengthens data integrity, giving your IT team peace of mind while troubleshooting and recovery processes take place. In essence, this extended service turns复杂 operational challenges into a clear, predictable path to resolution, so your critical systems stay up and your teams stay focused on delivering results.

• All-in-one protection: Combines Lenovo Foundation Service, YourDrive YourData data protection, and Premier Support into a streamlined 3-year plan that simplifies procurement and administration while maximizing uptime and reliability.
• Fast on-site response: 8x5 coverage with Next Business Day on-site service and inclusive parts and labor, ensuring issues are addressed quickly and with minimal disruption to operations.
• Defective Media Retention: Includes a dedicated Defective Media Retention service that helps isolate, secure, and evaluate failed drives so data protection steps can proceed without compromising security or compliance.
• On-site maintenance: Lenovo-certified technicians come directly to your facility, performing preventive maintenance, diagnostics, and repairs on-site to reduce downtime and avoid unnecessary travel for your staff.
• Value-driven productivity: A stable, multi-year service term provides predictable costs, consistent support, and timely results that keep mission-critical workloads aligned with business goals.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support

• Service duration: 3 years
• Service type: Extended service including on-site maintenance, parts & labor, and Premier Support
• Response time: Next Business Day with 8x5 coverage
• Delivery model: On-site support at your location
• Data protection feature: Defective Media Retention (DMR) included
• Support level: Premier Support for priority access, escalation management, and comprehensive assistance
• Operational benefits: Increased reliability, reduced downtime, clearer service expectations, and extended asset lifecycle

How to install Lenovo Foundation Service + YourDrive YourData + Premier Support

• Activate the service: Sign in to your Lenovo account or create one, then enroll the device or fleet in the Foundation Service + Premier Support plan to initiate coverage.
• Confirm eligibility: Provide asset identifiers such as serial numbers or SKUs to ensure accurate coverage, region alignment, and service entitlement checks.
• Schedule deployment: Coordinate with Lenovo or your authorized partner to arrange on-site activation, installation readiness, or remote service activation according to your operations calendar.
• Prepare for service access: Ensure unobstructed access to devices, power, and network connections; have asset lists, service tags, and data protection policies ready for the technician.
• On-site activation: A Lenovo technician arrives to verify hardware, apply maintenance tasks, enable YourDrive YourData protections, and confirm SLAs are correctly configured.
• Post-service validation: Verify device functionality, confirm data protection services are active, and obtain sign-off from the on-site technician on the service status and outcomes.

Frequently asked questions

• What exactly is included in the 3-year plan? The plan combines Lenovo Foundation Service, YourDrive YourData data protection, and Premier Support with on-site maintenance, parts and labor, and Next Business Day response to help sustain device availability and performance throughout the term.
• What is the guaranteed response time? It includes 8x5 coverage with Next Business Day on-site service, ensuring timely attention to issues within the geographic and serviceability constraints of the program.
• What is Defective Media Retention? DMR is a service component that securely handles defective media to support data protection and recovery workflows while maintaining security and compliance standards.
• Can coverage be transferred or renewed for new devices? Coverage terms can be transferable or renewable under Lenovo’s terms; activation and eligibility must be maintained for each device and term extension.
• How do I activate or renew the service? Activation typically occurs via your Lenovo account or through an authorized Lenovo partner, with renewal aligned to the 3-year term and current service terms and SLAs.