Lenovo Foundation Service + YourDrive YourData + Premier Support — Extended Service (3 Year)

Experience enterprise-grade reliability with a single, integrated service plan designed to keep Lenovo systems at peak performance. The Lenovo Foundation Service, YourDrive YourData, and Premier Support are bundled into a 3-year extended service that delivers proactive maintenance, rapid on-site assistance, and a predictable total cost of ownership. This offering is built for organizations that depend on uninterrupted operation, data protection, and fast problem resolution, ensuring your IT infrastructure stays productive today and scalable for tomorrow.

• 8x5 coverage with Next Business Day on-site response and comprehensive Parts & Labor support. This means your system receives timely on-site attention from Lenovo-certified technicians during standard business hours, with replacements and repairs scheduled promptly to minimize downtime and keep critical workloads running smoothly.
• Defective Media Retention service included. When a storage device fails, Lenovo retains the defective media for diagnostics and potential data recovery efforts, helping you validate issues, protect data integrity, and accelerate root-cause analysis with transparent, documented processes.
• On-site support that brings experts directly to your location. By removing the burden of shipping and in-house downtime, on-site visits shorten repair cycles, reduce business disruption, and restore productivity with minimal interruption to operations.
• Complete Parts & Labor coverage. All eligible hardware components and the labor needed to repair or replace them are included, providing a predictable, fixed cost over the contract term and eliminating surprise expenses during equipment failures or service events.
• Premier Support access for prioritized assistance and escalation. Benefit from faster case handling, direct access to senior engineers, proactive system health monitoring, and a service experience designed to align with mission-critical environments and demanding IT timelines.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

• Service Duration: 3 years of extended coverage from activation, providing long-term reliability and budget predictability for IT planning.
• Coverage Type: 8x5 business hours with Next Business Day Parts & Labor service, plus on-site technician availability to address issues at your facility.
• On-site Availability: On-site support ensures technicians come to your location for fast resolution, minimizing downtime and accelerating repairs without requiring shipping or off-site handoffs.
• Response Time: Next Business Day when parts or labor are required, helping you maintain uptime for critical workloads and keep service SLAs intact.
• Defective Media Retention: Lenovo retains defective drives for diagnostic analysis, aiding in data recovery planning and transparent incident review in accordance with data protection policies.
• Maintenance & Repairs: Comprehensive maintenance, troubleshooting, and replacement of eligible components performed by Lenovo-certified technicians to uphold system reliability.
• Support Level: Premier Support tier provides enhanced access to experts, faster case routing, and escalation to senior engineering resources as needed for complex issues.
• Scope of Coverage: Includes parts and labor for eligible hardware, with service delivery designed to minimize business impact and maximize productivity across the contract term.

How to Install Lenovo Foundation Service + YourDrive YourData + Premier Support

• Confirm eligibility and enroll devices under the Lenovo Foundation Service and YourDrive YourData offering. This typically involves associating the service to eligible Lenovo hardware using your organization’s Lenovo account or through an authorized reseller or partner.
• Gather required information for activation: device serial numbers or service tags, SKU details, proof of purchase, and the preferred activation start date. Having these ready speeds up enrollment and avoids delays in coverage activation.
• Choose activation timing. Decide whether to begin the 3-year coverage immediately or align the start date with a planned maintenance window or upcoming project milestone to coordinate with IT roadmaps and procurement cycles.
• Schedule on-site support and deployment readiness. If proactive maintenance or a preventative service visit is planned, coordinate with Lenovo support to arrange the best time for a technician to visit your site and perform initial checks or preventive tasks.
• Access the Premier Support portal and onboarding materials. Your IT staff can learn how to submit cases, track service requests, and leverage remote diagnostics, ensuring a smooth transition to integrated support and maximizing the value of the service package.

Frequently asked questions

• Q: What exactly is included in the 3-year extended service package? A: The package combines Lenovo Foundation Service, YourDrive YourData, and Premier Support into a single 3-year extended service. It provides 8x5 coverage with Next Business Day on-site response, on-site technician visits, defective media retention, maintenance and repairs of eligible hardware, and Premier Support resources for prioritized assistance and escalation when needed.
• Q: What does Defective Media Retention mean for my data and devices? A: Defective Media Retention means Lenovo keeps the failed storage media for diagnostic review and potential data recovery planning. This process helps determine root causes and supports recovery efforts, while following applicable data protection and privacy policies. It does not guarantee data restoration but enables informed troubleshooting.
• Q: How quickly can I expect on-site support? A: On-site support is delivered within Next Business Day for parts and labor when remote resolution is not possible, ensuring rapid response times to restore critical systems and minimize business disruption. On-site visits are scheduled at mutually convenient times and performed by Lenovo-certified technicians.
• Q: Is this service suitable for all Lenovo devices? A: The service is designed for eligible Lenovo hardware and configurations included under the basal Foundation Service and YourDrive YourData program. Enrollment depends on device type, model, and purchase, so confirm eligibility via your Lenovo account or with a qualified Lenovo partner.
• Q: How does Premier Support enhance this offering? A: Premier Support provides priority case handling, access to senior engineers, and proactive system health monitoring. This helps reduce resolution times for complex issues and keeps critical infrastructure performing at peak levels, especially in high-demand environments.
• Q: Can I customize the service start date or duration? A: Yes. The activation date can be scheduled to align with your procurement timeline and IT roadmap, and the 3-year term runs from activation, ensuring predictable budgeting and long-term coverage.
• Q: What happens if I need service outside 8x5 hours? A: The package specifies 8x5 business hours with Next Business Day on-site response; if you require 24x7 coverage or faster response times, discuss available add-ons or higher-tier support options with your Lenovo representative to fit your operational needs.