Lenovo Foundation Service + YourDrive YourData + Premier Support — Extended Service (3-Year)

Protect what matters most to your business with a comprehensive three-year extension that aligns Lenovo Foundation Service with the powerful YourDrive YourData protection and Premier Support. This extended service plan delivers end-to-end coverage designed to minimize downtime, maximize device reliability, and secure both physical hardware and electronic data. With on-site maintenance, parts and labor inclusion, and proactive support, your Lenovo fleet stays operational longer, while your IT team gains predictable costs and faster resolutions. The combination of on-site service, robust data protection, and premium support creates a seamless experience that keeps your systems running smoothly in today’s fast-paced business environment.

• All-in-one coverage for 3 years: On-site maintenance, parts and labor, and comprehensive protection for both hardware and data, delivering dependable performance across your Lenovo devices and infrastructures.
• Next Business Day response: Fast Parts & Labor service response minimizes downtime, helping your operations resume quickly after any hardware issue or service need.
• On-site convenience and scheduling flexibility: Physical service sub-type offers flexible scheduling in the most suitable hours and locations, ensuring dependable support without disrupting your business.
• Integrated data protection with YourDrive YourData: Your data remains safeguarded as part of the extended service, helping reduce risk during downtime and maintenance windows.
• Premium support experience: Phone support included to resolve problems swiftly, backed by Premier Support to deliver prioritized assistance and expert guidance for critical environments.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support

Technical details are based on the service attributes described in the product overview. This extended service provides comprehensive coverage for three years, combining physical on-site maintenance, parts and labor, and electronic data protection with YourDrive YourData. It also includes prioritized phone support and Premier Service resources to expedite issue resolution. Key characteristics include:

• Service duration: 3 years
• Service type: On-site maintenance with parts & labor
• Data protection: YourDrive YourData integration for data security and recovery readiness
• Support level: Premier Support with included phone assistance
• Response time: Next Business Day for parts and labor
• Scope: Physical hardware and electronic protection to maximize reliability and uptime

how to install Lenovo Foundation Service + YourDrive YourData + Premier Support

Because this is a service contract rather than a traditional software or hardware installation, activation and setup focus on contract enrollment and asset registration rather than a typical install process. To activate the extended service and align it with your device fleet, follow these steps:

• Confirm eligibility and scope: Ensure the devices and assets you want covered fall under the Lenovo Foundation Service and YourDrive YourData offering and that a three-year term is selected.
• Gather asset details: Collect serial numbers, model names, and locations for all devices to be serviced under the contract, along with any specific on-site requirements or scheduling preferences.
• Engage a Lenovo representative: Work with your Lenovo account manager or authorized partner to finalize the Extended Service arrangement, including terms, pricing, and enrollment.
• Schedule activation: Coordinate the activation date and primary point of contact for service requests, ensuring clear escalation paths and on-site access.
• Prepare communication and contingency planning: Notify stakeholders of the service roll-out, identify critical assets, and align business continuity plans with the service features (on-site support, data protection, and rapid response).
• Document service levels: Record Next Business Day response expectations, on-site scheduling windows, and any location-specific conditions to prevent miscommunication during incidents.

Frequently asked questions

• What does the 3-year extended service cover?
  This extended service provides on-site maintenance, parts and labor, physical and electronic protection for your devices, and data protection features via YourDrive YourData, along with Premier Support and phone assistance for heightened resolution capabilities.
• What is included in Next Business Day support?
  Next Business Day refers to the scheduled arrival of parts and on-site labor after a service request is dispatched, minimizing downtime and keeping your operations on track.
• Is data protection included with the service?
  Yes. YourDrive YourData integration is part of the offering, providing a data-protection layer to safeguard information during maintenance and potential hardware transitions.
• How does on-site scheduling work?
  The physical service sub-type offers flexible scheduling to accommodate your location, time windows, and work hours, ensuring critical maintenance occurs with minimal disruption.
• Who provides escalation and premium support?
  Premier Support is included, delivering prioritized access to expert engineers and faster issue resolution when complex problems arise.