Lenovo Foundation Service + YourDrive YourData + Premier Support – Extended Service – 3 Year

Powerful, predictable, and proven — the Lenovo Foundation Service combined with YourDrive YourData and Premier Support delivers an enterprise-grade extended service plan designed to maximize uptime and safeguard critical data. This 3-year on-site extended service provides a holistic support experience that blends comprehensive maintenance, rapid parts replacement, and priority expert assistance. It’s tailored for organizations that depend on Lenovo technology to drive performance, collaboration, and growth, helping you focus on what matters most: delivering results for your customers and stakeholders. With on-site coverage, guaranteed response times, and a clear path to resolution, this service offers a reliable backbone for your IT infrastructure.

• On-site maintenance with expert access: Receive rapid, on-site support from certified Lenovo professionals who diagnose and resolve issues at your location, minimizing disruption and reducing mean time to repair. On-site availability ensures that complex problems are assessed and addressed in the most efficient manner, keeping mission-critical systems online.
• Parts & Labor with parts replacement included: This bundle covers both parts and labor, plus a dedicated parts replacement service to resolve problems quickly. By including parts replacement, you minimize downtime and avoid hidden costs, so your operations remain productive while repairs are underway.
• Next Business Day response time: Benefit from a fast service response that prioritizes your environment. Next Business Day parts and labor support means you won’t wait days for essential components, ensuring your infrastructure regains full functionality promptly.
• Extended 3-year duration for sustained productivity: Lock in long-term reliability with a three-year service window designed to deliver consistent performance, predictable budgeting, and timely results. This extended coverage helps you align IT maintenance with your business planning and growth cycles.
• YourDrive YourData integration + Premier Support: Combine data protection and drive management with premium assistance. Premier Support elevates the level of service for strategic inquiries, while YourDrive YourData focuses on safeguarding data integrity and device performance, delivering peace of mind across your Lenovo ecosystem.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support

• Service Type: Extended Service
• Coverage: On-site maintenance, parts & labor, and parts replacement to resolve problems
• Included Services: Premier Support, YourDrive YourData, on-site technical assistance
• Duration: 3 years of service coverage to maximize productivity and deliver timely results
• Response Time: Next Business Day—Parts and Labor service response for faster resolution
• Support Model: On-site support with expert availability to diagnose, repair, and restore services quickly
• Ideal For: Businesses relying on Lenovo hardware and data-driven operations that require predictable service levels and rapid issue resolution

how to install Lenovo Foundation Service + YourDrive YourData + Premier Support

Activating this extended service is straightforward and designed to minimize disruption to your operations. Follow these practical steps to enroll and begin benefiting from Lenovo’s on-site coverage and Premier Support:

• 1. Verify eligibility and purchase: Confirm your Lenovo equipment qualifies for the Foundation Service + Premier Support extension and complete the enrollment with your authorized Lenovo reseller or directly through Lenovo’s service portal.
• 2. Gather essential details: Have the device serial numbers, SKU information, and locations ready. This helps the service team assign the correct coverage and schedule on-site visits efficiently.
• 3. Schedule an on-site onboarding visit: Coordinate a convenient time for a technician to review your installed Lenovo systems, verify current configurations, and confirm the service start date. This step ensures a smooth transition into extended coverage.
• 4. Activate YourDrive YourData integration: If applicable, enable YourDrive YourData features to align data protection and drive management with your ongoing maintenance plan. The activation process is designed to be non-disruptive and secure.
• 5. Confirm service level and contact channels: Review the agreed response times, escalation paths, and preferred contact methods. Ensure your team knows how to reach the on-site or remote support channels for any potential issues.

Frequently asked questions

• What does Lenovo Foundation Service + YourDrive YourData + Premier Support include? This extended service provides on-site maintenance, parts and labor coverage, parts replacement, and Premier Support, powered by YourDrive YourData integration. It’s designed to keep Lenovo systems running reliably with fast on-site responses and a three-year coverage window.
• How long is the service period? The plan spans three years from the start date, offering long-term protection, predictable budgeting, and ongoing access to Lenovo’s expertise for supported devices.
• What is the response time for service requests? The service features Next Business Day response for parts and labor, ensuring timely diagnostics, repair, and on-site intervention to minimize downtime.
• Is on-site support available for all coverage locations? On-site support is included as part of the service wherever your Lenovo devices are deployed, subject to scheduling and technician availability. Remote support may be offered as a supplementary option where appropriate.
• What about data protection and drive management? YourDrive YourData integration focuses on safeguarding data while maintaining drive performance and reliability, aligning with Premier Support to address strategic and operational needs.
• How do I enroll or renew the service? Enrollment typically occurs through your Lenovo reseller or the official Lenovo service portal. Renewal is completed before each term ends to maintain continuous coverage without gaps.