Lenovo Foundation Service + YourDrive YourData + Premier Support (3-Year Extended Service)

Unlock total peace of mind with Lenovo Foundation Service + YourDrive YourData + Premier Support – Extended Service for 3 years. This comprehensive, enterprise-grade offering combines proactive maintenance, fast-on-site support, and data-protection features to keep your Lenovo fleet performing at peak efficiency. With 8x5 coverage and Next Business Day on-site response, you’ll minimize downtime, control costs, and safeguard your valuable data assets. Designed for organizations that rely on mission-critical infrastructure, this service delivers dependable, turnkey support that removes guesswork from IT maintenance and accelerates issue resolution, so your team can stay focused on outcomes rather than outages.

• Robust, multi-year protection with fast, predictable support. The 3-year Extended Service plan provides durable coverage for your Lenovo devices, ensuring you stay protected across your entire fleet. Experience dedicated Premier Support, extended service windows, and a streamlined path to issue resolution that minimizes disruption to your operations. With 8x5 access and Next Business Day on-site service, you gain dependable, time-bound responses that keep critical workloads online and productive. This combination of extended duration and reliable response translates into lower total cost of ownership and less time spent managing service escalations.
• 8x5 coverage with Next Business Day on-site response. When you encounter a hardware issue or a maintenance need, you can count on rapid, on-site assistance. The 8x5 service window ensures support during standard business hours, while Next Business Day (NBD) on-site visits shorten downtime and expedite repair or replacement. This means your servers, storage, and workstations stay aligned with your business tempo, rather than lagging behind it. The reliable arrival of skilled technicians helps prevent cascading outages and keeps your critical applications available when you need them most.
• Defective media retention for safe data handling. A standout feature of this Lenovo service is defective media retention. In the unlikely event of a drive failure, Lenovo retains the defective media to support diagnostics, testing, and data-recovery procedures. This capability reduces the risk of unauthorized data exposure and accelerates forensic analysis and recovery planning. It’s an essential safeguard for protecting sensitive information while ensuring service teams can work efficiently to restore operations.
• Maintenance plus parts and labor coverage to minimize downtime. The service includes routine maintenance and covers both parts and labor. By bundling these elements, Lenovo helps you avoid unplanned expenses and inventory dips while ensuring spare parts are available when needed. The solid inclusion of parts and labor broadens your protection against component failures and wear-and-tear, so you can maintain high levels of reliability without the surprise costs that can derail IT budgets.
• YourDrive YourData integration supports data-centric protection and continuity. This offering’s synergy with YourDrive YourData emphasizes your data protection strategy. While hardware is repaired or replaced promptly under the service, the YourDrive YourData component assists with data integrity and continuity planning, helping you protect, migrate, and recover data efficiently. This holistic approach keeps critical information secure and available, even during hardware refreshes or service events, which translates into less operational risk and faster business recovery.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

• Service type: Extended service coverage with Premier Support, focused on on-site hardware assistance and preventative maintenance.
• Duration: 3 years from the date of purchase/activation, providing long-term protection for your Lenovo devices.
• Response time: 8x5 business hours with Next Business Day on-site service for eligible issues, designed to minimize downtime for mission-critical systems.
• Inclusions: On-site maintenance, parts and labor coverage, and defective media retention to support data integrity and rapid diagnostics.
• Support level: Premier Support access for priority guidance, escalation management, and direct connections to Lenovo technical experts.
• Coverage scope: Applies across eligible Lenovo devices in the covered environment, enabling consistent, predictable service across your IT estate.
• Delivery model: On-site service visits with remote support options, designed to align with your business continuity requirements.

How to install Lenovo Foundation Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Activating and arranging this service is straightforward and designed to integrate with your existing procurement and IT management workflows. Follow these steps to enable coverage quickly and efficiently:

• Confirm eligibility and purchase: Ensure your Lenovo devices are eligible for the Foundation Service + YourDrive YourData + Premier Support plan and complete the purchase as part of your hardware or services order.
• Register the service: Access the Lenovo support portal or your company’s Lenovo account representative to register the Extended Service contract against the device serial numbers or asset tags.
• Provide device identifiers: Collect and submit the relevant identifiers (serial numbers, SKUs, or UPCs) for each covered device to ensure accurate enrollment and coverage mapping.
• Choose service parameters: Select the 8x5 coverage window and confirm Next Business Day on-site response as the standard for eligible incidents. Confirm the 3-year term and any regional considerations.
• Schedule and verify on-site options: If on-site visits are required, arrange the preferred time window and any access instructions (site contact, security clearances, delivery doors) to ensure seamless technician arrival.
• Receive confirmation and customer resources: Obtain the activation confirmation, service catalog numbers, and access to Lenovo support resources, including how to log incidents and track service progress.

Frequently asked questions

• Q: What does Lenovo Foundation Service + YourDrive YourData + Premier Support cover?

  A: This extended service combines hardware maintenance with Premier Support, including 8x5 coverage, Next Business Day on-site response, parts and labor, maintenance, and defective media retention, plus YourDrive YourData integration for data protection and continuity.

• Q: How long does the service last?

  A: The coverage lasts for 3 years from activation, providing a stable, predictable support lifecycle for your Lenovo devices.

• Q: What is defective media retention?

  A: In the event of defective storage media, Lenovo retains the defective media to support diagnostics, testing, and recovery planning. This helps protect data integrity while technicians work to restore service.

• Q: What is included in maintenance and parts & labor?

  A: The plan covers ongoing maintenance tasks, replacement parts as needed, and the labor required to install, repair, or replace hardware components, reducing downtime and unexpected expenses.

• Q: How do I activate and manage the service?

  A: Activation is done through the Lenovo support portal or your Lenovo account representative. You’ll register eligible devices, confirm service parameters, and gain access to support resources and incident logging tools for ongoing issue tracking.

• Q: Is on-site support available everywhere?

  A: On-site support is provided as Next Business Day within the 8x5 coverage framework for eligible incidents, designed to minimize disruption across most regions where Lenovo offers this service.