Lenovo Foundation Service + YourDrive YourData + Premier Support – Extended Service (4 Year)

Protect your Lenovo investment with a comprehensive four-year service plan that blends Lenovo Foundation Service, YourDrive YourData, and Premier Support into a single, streamlined solution. This extended service is designed for businesses and IT teams that require maximum uptime, fast issue resolution, and robust data protection. It combines on-site maintenance, parts and labor coverage, and prioritized support to minimize downtime, boost productivity, and ensure predictable IT spend. With features like defective media retention, Next Business Day response for parts and labor, and 8x5 on-site support, this plan delivers dependable reliability, clear value, and peace of mind across your Lenovo fleet.

• Long-term coverage that protects your hardware investment. A full 4-year extended service reduces the risk of unexpected repair costs and helps you plan IT budgets with confidence, maximizing the lifespan and value of your Lenovo devices.
• On-site support with fast response. The program provides 8x5 on-site assistance and Next Business Day parts and labor service, ensuring skilled technicians arrive promptly to diagnose, repair, and restore operations with minimal disruption.
• Defective media retention for secure data handling. In the event of a failed drive, the service includes defective media retention, enabling secure handling and streamlined process for data protection and asset recovery.
• Premier Support for premium help when you need it most. Access to Lenovo’s Premier Support tier means escalated, proactive assistance, with knowledgeable technicians ready to resolve hardware and related issues across your Lenovo environment.
• Integrated value with YourDrive YourData. By combining Foundation Service with YourDrive YourData capabilities, this plan emphasizes reliability, data protection, and streamlined maintenance workflows, helping your teams stay productive and focused on core business tasks.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

• Service Duration: 4 years of extended service coverage from the purchase date, designed to maximize efficiency and precise results over the device lifecycle.
• Service Level and Response: 8x5 on-site support with Next Business Day parts and labor response to hardware issues, ensuring timely resolutions and reduced downtime.
• Coverage Scope: Includes on-site maintenance, parts and labor for hardware components, with emphasis on rapid restoration of serviceable equipment.
• Defective Media Retention: Returns failed media to Lenovo for secure handling, supporting data protection and asset management within the service.
• Premier Support Tier: Access to Lenovo’s premium assistance, with faster escalation and expert guidance to address complex hardware concerns.
• YourDrive YourData Integration: The package is designed to align with YourDrive YourData data protection features, enhancing reliability and safeguarding data during maintenance and hardware events.
• On-site Convenience: On-site service reduces the need for customer transportation or depot visits, helping teams stay productive with minimal disruption.

how to install Lenovo Foundation Service + YourDrive YourData + Premier Support

• Confirm eligibility and purchase: Ensure the Lenovo devices in your fleet are covered under the 4-year Extended Service plan and that the YourDrive YourData features are part of the package as offered by Lenovo.
• Activate the service: Work with your Lenovo account representative or authorized service provider to activate the contract in the Lenovo service portal, linking each eligible device by serial number or asset tag.
• Register devices and locations: Provide accurate device details, locations, and site contacts so technicians can access equipment quickly during on-site visits.
• Prepare for on-site visits: Identify critical devices and schedule maintenance windows to minimize business impact; share escalation contacts for rapid communication if issues arise.
• Coordinate with support teams: For issues requiring Premier Support, open escalation with the appropriate channels and share relevant diagnostic data to expedite resolution.

Frequently asked questions

• What does the 4-year Extended Service include? It provides on-site maintenance, parts and labor coverage, Next Business Day response for hardware issues, and defective media retention, along with Premier Support access and integration with YourDrive YourData features.
• Is YourDrive YourData included with this plan? Yes, the package is designed to align with YourDrive YourData capabilities, offering data protection considerations as part of the service offering.
• What is the on-site 8x5 coverage window? On-site support is available during standard business hours (8 a.m. to 5 p.m. local time) on business days, with Next Business Day parts and labor service to address hardware issues beyond initial diagnosis.
• What happens if a device needs parts replacement? Technicians will perform the necessary parts replacement on-site, and if required parts arrive the next business day under the Next Business Day service level, ensuring timely restoration of functionality.
• How do I activate the Premier Support features? Contact Lenovo support or your authorized Lenovo reseller to activate Premier Support, initiate escalations, and gain access to premium technical resources and priority assistance.
• How does defective media retention work? If a drive fails, the defective media may be retained and returned to Lenovo for secure handling, audit, and remediation, aligning with data protection practices during repair workflows.
• How can I maximize value from this plan? Schedule regular maintenance windows, promptly report issues, leverage the data protection aspects of YourDrive YourData, and utilize Premier Support for high-priority incidents to minimize downtime and safeguard uptime across your Lenovo devices.