Lenovo Foundation Service + YourDrive YourData + Premier Support – 4-Year Extended Coverage

Upgrade your Lenovo investment with a comprehensive, cost-effective support plan designed to keep non-mission-critical server, storage, and networking hardware running smoothly. Lenovo Foundation Service paired with YourDrive YourData and Premier Support delivers fast, reliable on-site expertise, minimizing downtime and protecting your data and productivity. With next-business-day onsite response, inclusive parts and labor for replacement installations, and robust phone support, this extended service harnesses Lenovo’s trusted service framework to deliver peace of mind and sustained performance.

• Next-business-day onsite response during normal business hours, 5 days per week, ensuring rapid attention to service calls.
• Base warranty upgrade covering onsite installation of all replacement parts, so you’re not paying out-of-pocket for critical repairs.
• On-site support that limits downtime to the absolute minimum, helping keep your operations productive and available.
• Dedicated phone support for dependable efficiency and quick guidance when you need it most.
• 4-year service duration to provide long-term protection, predictable budgeting, and sustained value over the life of your hardware investment.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support

• Service level: Foundation Service + YourDrive YourData + Premier Support
• Response time: Next-business-day onsite support during normal business hours
• Coverage: 5 days per week (Monday through Friday)
• Parts and labor: Onsite installation of replacement parts included
• Support channels: Phone support and on-site service for comprehensive coverage
• Service duration: 4-year term
• Physical service subtype: On-site field service
• Primary focus: Non-mission-critical server, storage, and networking hardware
• Benefits: Protects investment, increases reliability, reduces downtime, and enhances overall productivity

How to activate and arrange service for Lenovo Foundation Service + YourDrive YourData + Premier Support

• Confirm eligibility and purchase details in your Lenovo account to initiate the Foundation Service plan.
• Contact Lenovo Support to activate the service and schedule the next-available on-site visit during standard business hours.
• Prepare the affected equipment by ensuring access, proper power, and clear pathways so the on-site technician can perform installations efficiently.
• On the scheduled date, a trained technician will arrive to install the required replacement parts and complete any necessary testing to restore full operation.
• After service is completed, receive a service completion report for your records and update asset management documentation to reflect the enhanced protection.

Frequently asked questions

• What does the 4-year coverage include? The 4-year term includes next-business-day onsite response during normal business hours, five days per week, onsite installation of replacement parts (parts and labor), and access to phone support and on-site assistance to minimize downtime and maintain reliability.
• Which hardware types are covered? Coverage targets non-mission-critical server, storage, and networking hardware, intended to keep essential-but-not-critical infrastructure available and performing as expected.
• Is on-site installation performed by Lenovo technicians? Yes. Replacement parts are installed onsite by trained technicians as part of the service, reducing your exposure to downtime and additional costs.
• How quickly will service respond? You can expect a next-business-day response for on-site visits during normal business hours, with service days limited to Monday through Friday.
• How do I initiate coverage or schedule service? Activation and scheduling are handled through Lenovo Support or your Lenovo account administrator. Provide the SKU/asset details to ensure accurate coverage and swift appointment coordination.