Lenovo Foundation Service + YourDrive YourData + Premier Support - Extended Service - 5 Year - Service

Introducing the Lenovo Foundation Service + YourDrive YourData + Premier Support - Extended Service - 5 Year - Service, an exceptional solution designed to provide comprehensive support for your Lenovo devices. This service not only ensures your technology operates at peak performance but also safeguards your data and enhances your overall user experience. With a commitment to excellence, Lenovo’s extended service covers everything from immediate technical support to on-site assistance, making it an essential investment for any business or individual relying on Lenovo technology.

• Comprehensive Technical Support: Receive reliable assistance to resolve all your technical issues swiftly.
• Defective Media Retention: Keep your data safe with our Defective Media Retention service, giving you peace of mind.
• On-Site Support: Our experts are available to provide quick solutions right at your location, minimizing downtime.
• Parts and Labor Included: Enjoy maximum dependability with all parts and labor covered, reducing your inventory costs.
• Next Business Day (NBD) Service: Benefit from a quick response time for parts and labor, ensuring your technology is always operational.

Technical Details of Product

This extended service is available for a duration of 5 years and includes an 8 x 5 support model. Our technicians are available during business hours, providing next business day on-site assistance with maintenance, parts, and labor, ensuring all your technical needs are met efficiently.

How to Install

To take advantage of the Lenovo Foundation Service + YourDrive YourData + Premier Support:

1. Purchase the service through the Lenovo website or authorized reseller.
2. Upon confirmation, you will receive an activation code via email.
3. Log in to your Lenovo account and enter the activation code to activate your service.
4. Follow the prompts to set up your service level preferences, including your contact details for support.
5. Once set up, you can start enjoying the benefits of your extended service.

Frequently Asked Questions

1. What does the 5-Year Extended Service include?

The service includes comprehensive technical support, on-site assistance, parts and labor coverage, and Defective Media Retention for a full duration of five years.

2. How quickly can I expect a technician to arrive?

With the Next Business Day service, you can expect a technician on-site to resolve issues within one business day after your request is logged.

3. Is Defective Media Retention mandatory?

No, but it is highly recommended. This service allows you to retain media that may contain sensitive data for your security and peace of mind.

4. Can I upgrade my service level?

Yes, you can upgrade your service level by contacting Lenovo customer support, and they will guide you through the available options.

5. How do I contact support?

You can contact Lenovo support through the support section on their official website or by calling their customer service number provided with your service documentation.