Lenovo Foundation Service + YourDrive YourData + Premier Support — Extended 5-Year Service

Protect your Lenovo investments with a rigorous, long-term support solution that blends hardware protection, data continuity, and expert engineering oversight. This extended service package combines Lenovo Foundation Service with YourDrive YourData and Premier Support to deliver on-site maintenance, rapid parts replacement, and guaranteed response times over a five-year horizon. Whether you manage a mission-critical enterprise, a growing business, or a distributed workforce that relies on peak uptime, this service is designed to minimize downtime, simplify administration, and keep devices operating at peak performance. With a focus on reliability, accessibility, and ease of use, you can configure, deploy, and scale with confidence.

• Continuous five-year coverage with on-site maintenance: The package pairs on-site service with comprehensive parts and labor to keep your infrastructure up and running. When a component fails, a Lenovo technician is dispatched to your location, dramatically reducing downtime and eliminating the delays associated with shipping or remote-only support.
• Inclusive parts replacement and labor: This plan covers replacement parts and the technician’s labor, providing predictable budgeting and shielding you from unexpected repair costs that could disrupt project timelines and service levels.
• YourDrive YourData integration for data protection: Designed to work in harmony with YourDrive YourData capabilities, this service helps safeguard critical data during service events and supports secure data accessibility as technicians perform maintenance or replacements on your devices.
• Premier Support for direct access to Lenovo experts: Enjoy expedited access to seasoned Lenovo engineers who understand how hardware and software ecosystems interact. This priority assistance accelerates issue resolution and reduces the time to restore full productivity.
• Next Business Day response and physical service subtype: The plan emphasizes fast, predictable resolution with Next Business Day parts-and-labor service and a physical service subtype that streamlines on-site activities, improving usability and efficiency for your IT teams.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support - Extended Service - 5 Year

• Service duration: 5 years, designed for long-term reliability and predictable budgeting.
• Service coverage: On-site maintenance with parts and labor included to minimize downtime and maximize device availability.
• Support level: Premier Support, providing direct access to Lenovo engineers for faster issue resolution and expert guidance.
• Response time: Next Business Day for parts and labor to ensure rapid mobilization and efficient service scheduling.
• Service subtype: Physical service for on-site execution, enabling hands-on inspection, maintenance, and component replacement.
• Data protection features: YourDrive YourData integration to support data protection and accessibility during service events; maintain awareness of data safety best practices and perform backups as appropriate.

how to install Lenovo Foundation Service + YourDrive YourData + Premier Support

• Step 1: Confirm eligibility and purchase: Verify that your Lenovo devices qualify for this extended service plan and complete the add-on purchase or activation through your Lenovo account or authorized partner.
• Step 2: Schedule installation or activation: Work with the Lenovo support team to schedule the service activation and arrange for Next Business Day on-site coverage, selecting any region-specific options as needed.
• Step 3: Prepare the environment: Follow standard shutdown and data protection best practices prior to service, ensuring technicians have clear access to devices and any necessary credentials or documentation.
• Step 4: On-site execution: A certified Lenovo technician arrives to perform the agreed maintenance or part replacement, validates system functionality, and confirms data accessibility through YourDrive YourData tools where appropriate.
• Step 5: Verify and document: After completion, review the service notes, confirm system performance, and retain documentation for future renewals or audits.

Frequently asked questions

• Q: What does this extended service include? A: It provides on-site maintenance, parts and labor coverage, a 5-year duration, Premier Support access, and YourDrive YourData integration to support data protection during service events.
• Q: Do I need to purchase hardware separately? A: The extension is added to eligible Lenovo devices as an add-on to an existing hardware or firmware service contract; it complements your hardware investment rather than replacing it.
• Q: How fast is the response time? A: The plan specifies Next Business Day response for parts and labor, with on-site visits arranged to minimize downtime and maximize reliability.
• Q: How does YourDrive YourData work with this service? A: YourDrive YourData features are designed to protect data and maintain access during service events; always ensure you have current backups and follow your organization’s data protection policies.
• Q: How can I enroll or renew? A: Contact Lenovo sales or your authorized partner to enroll, extend, or renew the service, and keep confirmation details for your records.