Lenovo Foundation Service with Premier Support: 3-Year Extended Warranty (NBD) – YourDrive YourData

Protect your Lenovo investment with a comprehensive, business‑class service plan that blends Lenovo Foundation Service, YourDrive YourData, and Premier Support into a single, powerful package. This 3-year extended warranty is designed to maximize uptime, minimize disruption, and safeguard critical data across your fleet of devices. With on-site maintenance, rapid Next Business Day (NBD) parts and labor response, and round‑the‑clock support channels, you gain the confidence that your technology will perform at peak levels when it matters most. The combination of hands-on service, proactive maintenance, and data protection makes it easier to budget for technology lifecycle needs while delivering predictable outcomes for your IT environment. Whether you are managing a distributed workforce, a data‑center‑adjacent deployment, or a mission‑critical workstation environment, this plan is engineered to deliver reliability, speed, and peace of mind.

• 3-year on-site protection with fast response: Comprehensive coverage that includes on-site service, Next Business Day parts and labor, and a clear path to rapid issue resolution, minimizing downtime and keeping teams productive.
• Premier Support access: Priority access to Lenovo’s advanced engineering and diagnostics specialists, ensuring faster root-cause analysis, quicker workarounds, and escalation to expert resources when needed.
• YourDrive YourData integration: Built‑in data protection and management features designed to safeguard critical information, support data recovery workflows, and help maintain business continuity during service events.
• Hands-on, results‑driven service: Physical service sub-type emphasizes a hands-on approach to getting projects back on track, with a focus on timely completion and measurable productivity improvements.
• Clear, predictable lifecycle coverage: A 3-year service duration that aligns with hardware refresh cycles, plus maintenance, parts, and labor included, giving you reliable budgeting and fewer surprises.

Techncial Details of Lenovo Foundation Service + YourDrive YourData + Premier Support - Extended Warranty - 3 Year - Warranty 3y Nbd + Ydyd

The following technical details summarize the core coverage and service characteristics included in this plan. Coverage is designed to deliver dependable on-site support, rapid response times, and integrated data protection features to help you keep essential systems online and performing at their best.

Service duration: 3 years from the effective date of purchase or activation, ensuring long‑term protection aligned with the typical lifecycle of enterprise devices.

Service location: On-site service at the customer site or designated location to minimize downtime and maintain business operations with hands-on hardware maintenance and repair.

Response time: Next Business Day (NBD) parts and labor service response to approved service requests, enabling faster restoration of devices and reduced impact on productivity.

Maintenance and service scope: Includes preventive maintenance where applicable, routine inspections, and corrective maintenance to address hardware failures, interoperability issues, and performance degradation.

Parts and labor: Coverage includes replacement parts and labor costs required to diagnose, repair, and restore devices to working conditions, subject to warranty terms and conditions.

Support channels: Phone support and electronic assistance are included to resolve problems efficiently, supplemented by Premier Support access for critical incidents and escalations.

Service subtype: Physical service with hands-on intervention designed to maximize productivity and ensure timely completion of tasks requiring on-site expertise.

YourDrive YourData: Integrated data protection and data management capabilities designed to help protect essential information, support recovery processes, and maintain business continuity during service engagements.

What this means for your business: A predictable, enterprise-grade warranty that combines hardware protection with proactive support and data safeguards, reducing risk, improving uptime, and enabling IT teams to focus on strategic initiatives rather than reactive firefighting.

how to install Lenovo Foundation Service + YourDrive YourData + Premier Support

• Coordinate with your Lenovo account representative to activate the 3-year coverage and confirm the devices included under the plan.
• Gather product identifiers (serial numbers, asset tags, and any relevant SKUs) to ensure accurate enrollment and coverage mapping for all devices in scope.
• Define service preferences, including escalation paths, preferred service windows, and on-site scheduling logistics, so support teams can respond quickly when issues occur.
• Provide contact details for on-site personnel and IT leadership to facilitate rapid communication during service events and to align with Premier Support outreach.
• Maintain documentation of the warranty activation, asset inventory, and service contracts in your asset management system to streamline future claims and service requests.

Frequently asked questions

• Q: What does the 3-year extended warranty include?
  A: It includes on-site maintenance, Next Business Day parts and labor, maintenance coverage, and access to phone and electronic support, plus the YourDrive YourData data protection features and Premier Support access for critical issues.
• Q: How quickly will service begin after a request?
  A: For eligible requests, a Next Business Day (NBD) response is typically provided for parts and labor, with on-site visits scheduled based on location, availability, and service window preferences.
• Q: What is the advantage of Premier Support?
  A: Premier Support provides priority access to Lenovo engineers and specialists, faster issue diagnosis, and escalated handling for complex problems, helping reduce downtime and speed resolution.
• Q: Does YourDrive YourData protect all my data?
  A: YourDrive YourData features are designed to protect and manage data as part of the service offering, supporting data integrity and recovery workflows integrated with the warranty program; actual protection levels may vary by device and configuration.
• Q: Can I extend or modify coverage?
  A: Coverage terms are defined by the warranty agreement and may be adjusted through Lenovo sales channels or authorized partners. Review options with your representative to tailor the plan to your asset lifecycle.
• Q: How does installation of this service affect my existing hardware contracts?
  A: This service is designed to complement hardware contracts by adding on-site maintenance, rapid response, and data protection features. Activation and enrollment are handled via your Lenovo account team to ensure seamless integration with current terms.