Lenovo Foundation Service + YourDrive YourData + Premier Support — Post Warranty, 1 Year

Maximize uptime for your Lenovo devices with a comprehensive post-warranty service plan that blends hands-on support, data protection, and predictable budgeting. Lenovo Foundation Service + YourDrive YourData + Premier Support is designed for organizations that need dependable, expert care after the manufacturer warranty ends. This 1-year coverage emphasizes on-site availability, rapid response times, and a robust maintenance framework to minimize downtime, extend the life of equipment, and preserve critical data. By combining on-site engineering, proactive maintenance, and the unique YourDrive YourData integration, you gain peace of mind knowing your devices are backed by a trusted service partner that prioritizes reliability, security, and productivity.

• On-site support with dedicated experts offers hands-on diagnostics and repair at your location during standard business hours (8x5), ensuring issues are addressed where you operate. This feature reduces travel and wait times, speeds up problem resolution, and keeps your team focused on core tasks. With on-site presence, you benefit from immediate access to trained technicians who can assess hardware, perform preventative maintenance, and coordinate logistics for any necessary replacements, all within the comfort of your own environment.
• Next Business Day - Parts & Labor guarantees timely completion for critical repairs, so downtime is minimized. When components require replacement, Lenovo coordinates parts delivery and skilled labor to get systems back to full functionality as quickly as possible. This accelerated response is especially valuable for workstations, laptops, and enterprise devices that drive productivity, helping you maintain service levels and meet project deadlines even after the warranty window closes.
• 1 Year service duration delivers a predictable, long-term coverage window that aligns with budgeting and renewal planning. A full year of service reduces the risk of unexpected repair costs and provides a steady support cadence for device fleets. This duration supports ongoing maintenance routines, service history, and proactive care that can prevent small problems from becoming major outages, allowing your team to plan ahead with confidence.
• Defective media retention service adds a crucial layer of data-handling security and compliance during drive-related repairs. By safely retaining defective media, Lenovo helps ensure proper handling, secure disposal where applicable, and a clear path for data recovery processes. This feature complements YourDrive YourData by enhancing data protection practices and supporting a safer upgrade or replacement workflow for drives and storage components.
• Maintenance, parts, and labor coverage with YourDrive YourData integration creates a comprehensive package that supports device usability and longevity. Regular maintenance helps prevent performance degradation, while the inclusion of parts and labor minimizes out-of-pocket expenses for necessary repairs. The YourDrive YourData component bolsters data protection and recovery options, contributing to a resilient technology environment where devices remain productive between renewals.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support

Technical details for this service package are described by the product name itself and the features outlined in the service description. The plan provides on-site support during standard business hours (8x5), with a Next Business Day response for parts and labor to address urgent repair needs. It includes a 1-year duration of coverage designed to maintain device performance and reliability after the end of the factory warranty. The package also encompasses defective media retention service aimed at secure handling of failed drives, plus maintenance and on-site expert availability to diagnose and remediate issues. Because the exact specifications (such as UPC or SKU) are not provided in the current data, please refer to official Lenovo service documentation or your reseller for precise spec sheets and product identifiers tied to your device lineup.

How to Install Lenovo Foundation Service + YourDrive YourData + Premier Support

• Understand eligibility and coverage — Confirm that your device is eligible for post-warranty service and that you have the correct SKU/serial information to activate the contract. This step ensures that your coverage aligns with your device family and lifecycle.
• Access your Lenovo account — Sign in to your Lenovo ID or create one if you do not already have an account. This account will house your service contracts, device registrations, and activation status.
• Link the device to the service contract — Use the device serial number or SKU to associate your equipment with the Lenovo Foundation Service + YourDrive YourData + Premier Support package. This linkage enables accurate service routing and warranty validation.
• Confirm start date and terms — Verify the activation date, service level, geographic coverage, and any special terms. Ensure that contact details are up to date so you receive notifications about service events or required follow-ups.
• Keep documentation handy — Save your contract number, activation confirmation, and any related correspondence. If assistance is needed during activation, contact Lenovo Support or your authorized reseller for expedited processing.

Frequently asked questions

• Q: What does Premier Support with this plan include? A: It provides access to on-site support, maintenance, parts and labor, and the on-site availability of Lenovo experts. The package is designed to deliver timely, high-quality service and rapid issue resolution to protect productivity in a post-warranty period.
• Q: What does defective media retention mean? A: Defective media retention means Lenovo securely retains failed or replaced media to ensure proper handling, compliance, and data protection during service. This feature helps safeguard sensitive information while the device is serviced and can be coordinated with data protection options offered by YourDrive YourData where applicable.
• Q: How long does the coverage last? A: The service lasts for 1 year from the start date of the contract, providing a defined window for support, maintenance, and scheduled care that can align with renewal planning.
• Q: Is this service available after the original warranty ends? A: Yes. This is a post-warranty extended service plan designed to extend support and maintenance beyond the manufacturer warranty, helping you maintain device performance and minimize downtime.
• Q: How quickly are service requests addressed? A: The plan includes Next Business Day - Parts & Labor service response to support fast repair completion. Actual response times may vary based on location, technician availability, and route scheduling, but the program prioritizes rapid on-site assistance.