Lenovo Foundation Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year - Warranty

Equip your Lenovo environment with premium protection that keeps your operations running smoothly, even after the warranty period ends. The Lenovo Foundation Service + YourDrive YourData + Premier Support program delivers a comprehensive on-site maintenance package designed to minimize downtime, manage repair costs, and preserve critical data integrity. With 8x5 coverage, Next Business Day response for parts and labor, and a dedicated defective media retention service, this plan is tailored for businesses that require fast, reliable support and predictable budgeting in the face of hardware challenges.

• Extensive protection against repair and replacement costs: This post-warranty service offers robust protection to help you manage unpredictable hardware expenses. By covering parts and labor, it reduces out-of-pocket costs during critical moments and keeps your budget stable while maintaining performance levels.
• On-site support with rapid responsiveness: Enjoy reliable on-site assistance, backed by an 8x5 schedule and a Next Business Day parts and labor service that minimizes downtime. When you experience a failure, a Lenovo expert is dispatched quickly to diagnose, repair, and restore operations on your premises.
• Defective media retention service: Should a media-related incident occur, this program retains defective media for inspection and proper handling, supporting data integrity and compliance while allowing your IT team to address the root cause and plan remediation.
• Parts and labor coverage to maximize dependability: The plan includes both parts and labor, ensuring that qualified technicians have the resources needed to complete repairs efficiently. This reduces the risk of hidden costs and helps you achieve dependable outcomes with accurate results.
• 1-year duration for steadfast protection: The twelve-month term provides long-term confidence and stability, giving your organization a reliable window to assess performance, plan upgrades, and align maintenance with business cycles while maintaining high confidence in service quality.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year - Warranty

• Service Type: Premier Support, Post Warranty
• Coverage Focus: On-site maintenance, parts & labor, and protection against unexpected repair costs
• Response & On-site Time: Next Business Day for parts and labor with 8x5 on-site support availability
• Media Handling: Defective Media Retention Service included to support data integrity and device recovery
• Duration: 1 year of service correctness and dependable results
• Key Benefit: Rapid on-site access to Lenovo experts with predictable budgeting for maintenance and repairs

How to install Lenovo Foundation Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year - Warranty

Activation and enrollment in this service program are designed to be straightforward so you can start benefiting from coverage quickly. Begin by confirming eligibility through your Lenovo account or your organization’s approved Lenovo administrator. Once eligibility is verified, you can activate the plan, set service priorities, and designate on-site contact details for scheduling.

Next, align the service with your asset inventory. Ensure you have an up-to-date list of covered systems, including model numbers, serial numbers, and approximate deployment locations. This helps streamline dispatch and ensures the on-site technician arrives with the correct parts and expertise.

Schedule authorization follows activation. When you experience a hardware issue, submit a service request with your preferred on-site window within the 8x5 coverage hours. The Lenovo team will acknowledge the request, assign a qualified technician, and arrange Next Business Day parts and labor if a replacement component is required.

Prepare for the visit by gathering relevant documentation. Have purchase records, warranty certificates, and any prior service notes ready for the technician. Clear access to the affected equipment and a suitable work area will help the on-site team diagnose and repair efficiently, reducing downtime and ensuring accurate results.

After service, maintain records of the repair, including parts replaced and the technician’s findings. This documentation supports ongoing audits, future maintenance planning, and potential renewal considerations. If further optimization or expansion is needed, your Lenovo account team can discuss upgrade options or additional coverage tailored to evolving business needs.

Frequently asked questions

• What does this plan cover? This post-warranty service provides on-site maintenance, parts and labor, and a defective media retention service. It is designed to protect against unexpected repair or replacement costs and to ensure rapid, reliable access to Lenovo experts for your systems.
• Is this only for certain Lenovo devices? The program is structured for eligible Lenovo technologies under post-warranty terms. Activation and eligibility are verified through your Lenovo account or your organization’s administrator.
• What is the response time? The plan includes Next Business Day delivery of parts and labor, with on-site support available eight hours a day, five days a week (8x5). This helps minimize downtime and keep critical operations running smoothly.
• What is the defective media retention service? If a media-related issue occurs, defective media is retained for inspection and proper handling, supporting data integrity and enabling effective remediation planning.
• How long does the coverage last? The coverage duration is one year from activation, providing a defined period to safeguard your environment and evaluate service outcomes within a predictable budget framework.
• How do I get started or renew? Start by activating the service through your Lenovo administrator or account representative. For renewal, contact your Lenovo account team to discuss continued protection and potential enhancements aligned with your evolving IT landscape.