Lenovo Foundation Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year

Protect and optimize your Lenovo environment after warranty with a comprehensive, data-focused service bundle that combines Lenovo Foundation Service, YourDrive YourData, and Premier Support. This 1-year post-warranty plan delivers on-site engineering expertise, rapid response times, robust data protection features, and predictable costs, helping you minimize downtime and keep critical systems performing at their best.

• Comprehensive post-warranty coverage: A full 1-year protection plan that includes on-site maintenance, parts, and labor, designed to shield you from unexpected repair costs and sudden downtime while keeping your Lenovo devices operating at peak efficiency.
• 8x5 support with Next Business Day on-site response: Access to skilled Lenovo engineers during standard business hours, with a guaranteed arrival on-site by the next business day for eligible locations to rapidly resolve issues and restore productivity.
• YourDrive YourData integration: Built-in data protection features that align with your data management strategy, helping safeguard information during repairs and ensuring continuity of business operations through robust data handling.
• Defective media retention for responsible data handling: The service retains defective drives or media for diagnostic analysis, enabling faster root-cause investigation, compliant data handling, and informed recovery options when feasible.
• Certified on-site technicians and proactive maintenance: Lenovo-certified technicians bring deep product expertise to diagnose and fix hardware swiftly, complemented by proactive maintenance designed to prevent issues before they impact operations.

Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support - Post Warranty - 1 Year

Technical details are not provided in this specific listing. For SKU/UPC-based specifications, please consult the official Lenovo/Synnex catalog and match the product using the SKU or UPC to retrieve exact coverage boundaries, geographic availability, service-level commitments, and any included hardware or software components. This section is intended to summarize the general capabilities of the plan and its core benefits, while precise technical details are preserved in the vendor catalog for authorized purchasers.

How to install Lenovo Foundation Service + YourDrive YourData + Premier Support

Because this is a service plan rather than a software download, “installation” means activation, enrollment, and scheduling. Follow these steps to activate and leverage the full value of the program:

• Confirm eligibility and purchase: Ensure that the devices and Lenovo assets you wish to cover are included in the service entitlement and that the plan is active within your Lenovo account or through your authorized reseller.
• Register assets: Add your Lenovo devices to the service profile by asset tag or serial number so coverage aligns precisely with your hardware fleet and asset inventory.
• Activate the service: Initiate Premier Support and YourDrive YourData features through the Lenovo support portal or your reseller portal, linking the assets to the post-warranty 1-year plan.
• Schedule on-site visits: For maintenance or repair events, coordinate appointments within the 8x5 business-hours window and confirm access, parking, and any on-site safety requirements to ensure prompt service.
• Work with the technician: On arrival, technicians perform the agreed maintenance or repair tasks, provide a clear service report, and outline any recommended follow-up actions or future coverage considerations.

Frequently asked questions

• Q: What exactly does Lenovo Foundation Service + YourDrive YourData + Premier Support cover during the 1-year post-warranty period?
  A: The plan provides on-site maintenance, parts and labor, 8x5 coverage, Next Business Day on-site arrival for eligible locations, integration with YourDrive YourData data protection features, and defective media retention to support diagnostics and data handling during service events.
• Q: What is defective media retention and why is it included?
  A: Defective media retention means the failed drive or media is kept by Lenovo for diagnostic analysis. This helps technicians identify root causes more quickly, supports data integrity assessments, and informs future preventive measures while following data-handling policies.
• Q: How fast will a technician arrive on-site after I file a service request?
  A: In eligible regions, Lenovo commits to Next Business Day on-site arrival within the 8x5 business-hour window to minimize downtime and resume normal operations as soon as possible.
• Q: Can I renew or extend this plan after one year?
  A: Yes. The 1-year term is designed with straightforward renewal options, allowing you to maintain continuous protection as your Lenovo environment evolves and grows.
• Q: Is this plan suitable for devices that are out of warranty or end-of-life?
  A: The plan is specifically described as post-warranty coverage and is intended to extend reliable support beyond original warranties. Availability may vary by region and asset eligibility.
• Q: Does the plan include data protection and backup considerations beyond defective media retention?
  A: The plan emphasizes YourDrive YourData integration and protective media handling during service events. For comprehensive data backup or disaster recovery services, please consult Lenovo or your reseller about complementary offerings.
• Q: Are remote support options available if on-site service cannot be performed?
  A: Remote support is typically available as part of Premier Support where appropriate, with on-site visits scheduled when hardware intervention is required. Availability depends on location and service entitlement.