Description
Lenovo Foundation Service + YourDrive YourData + Premier Support is a comprehensive post-warranty care plan designed to protect your Lenovo investments when the manufacturer warranty ends. This two-year program pairs on-site maintenance with fast parts and labor coverage, enhanced data protection from YourDrive YourData, and the high-priority assistance of Premier Support. The goal is to keep your devices running smoothly, minimize downtime, and provide predictable costs so you can plan for growth. With Next Business Day response, technicians arrive quickly to diagnose and repair issues, while replacement parts are provided to restore full functionality without the lengthy shipping delays. The service is ideal for small businesses, IT departments managing multiple desktops or laptops, and organizations that rely on Lenovo hardware for critical operations. By combining hardware care with data protection features, this plan helps extend the life of devices beyond the original warranty window and maintains asset value through proactive maintenance and rapid fault resolution. It also emphasizes convenience and reliability—bringing expert service directly to your doorstep and reducing the operational burden on your IT teams.
- On-site maintenance and parts & labor coverage: After the manufacturer warranty expires, this plan steps in to cover routine maintenance, corrective repairs, and the replacement of worn or failed components. The two-year term provides predictable budgeting, while on-site visits minimize downtime and the logistical hassle of shipping devices. Lenovo technicians conduct preventive checks, diagnose issues on location, replace parts as needed, and restore devices to their optimal working condition without interrupting your workflow.
- Premier Support for priority access: This service includes Premier Support, delivering direct access to Lenovo experts, faster case routing, and prioritized issue resolution. With a focus on business environments, Premier Support helps your IT team navigate complex configurations, coordinate multiple devices, and receive timely guidance to keep operations running smoothly. Expect quicker diagnoses, accelerated repairs, and a higher level of accountability throughout the service lifecycle.
- Next Business Day response time for rapid resolution: When a fault occurs, you don’t wait for days to get help. Next Business Day response ensures a fast path to on-site service or remote triage, helping minimize downtime and preserve productivity. Scheduling flexibility, proactive dispatch, and efficient service windows are designed to fit busy schedules, making disruption to your operations minimal while restoring device functionality quickly.
- YourDrive YourData integration for data protection: The plan includes YourDrive YourData features to support data protection during maintenance. This integration focuses on safeguarding data integrity, validating backups, and ensuring secure handling of information during service activities. By aligning hardware service with data protection best practices, you reduce risk to sensitive data and maintain continuity of business operations even during repairs.
- Two-year coverage for long-term value and asset life: A fixed two-year term delivers budgeting certainty and sustained protection against post-warranty failures. The program emphasizes preventive maintenance, reliable parts replacement, and consistent support that helps extend the life of Lenovo devices, preserve performance, and lower total cost of ownership over time. This predictable plan is especially valuable for fleets, departments, and teams that rely on consistent hardware reliability.
Technical Details of Lenovo Foundation Service + YourDrive YourData + Premier Support - Post Warranty - 2 Year - Warranty
- Service Type: On-site maintenance with parts and labor included to diagnose and repair hardware issues at your location.
- Coverage Duration: 2 years from activation, with terms defined in the service agreement.
- Response Time: Next Business Day response for parts and labor, aiming to minimize downtime.
- Support Level: Premier Support access for priority guidance, faster escalation, and expert assistance.
- Data Protection: Includes YourDrive YourData integration to support data integrity and secure handling during service.
- Delivery Method: On-site service at customer premises; remote triage options available when appropriate.
- Hardware Replacement: Replacement parts provided as needed to restore normal operation and performance.
How to Install Lenovo Foundation Service + YourDrive YourData + Premier Support
This is a service activation rather than a software installation. Follow these steps to activate and begin receiving coverage:
- Step 1: Verify eligibility with your Lenovo account representative and confirm the devices, current warranty status, and service needs to tailor coverage.
- Step 2: Review and sign the activation terms, including coverage levels, maintenance scope, and YourDrive YourData integration details.
- Step 3: Schedule activation with the service portal or your Lenovo account manager, specifying preferred visit windows and on-site requirements.
- Step 4: Prepare devices for service by ensuring access, enabling maintenance windows, and backing up critical data in accordance with your security policies.
- Step 5: Begin service delivery: on-site maintenance visits, parts replacement as needed, and ongoing Premier Support access for issue resolution during the two-year term.
Frequently asked questions
- Q: What does this plan cover? A: It includes post-warranty on-site maintenance, parts and labor, a two-year coverage term, Premier Support access, and YourDrive YourData data protection integration to support data integrity during service activities.
- Q: Does it include data protection? A: Yes. YourDrive YourData integration provides data protection considerations during maintenance, backup validation, and secure handling of information.
- Q: How fast is the response? A: The plan offers Next Business Day response for parts and labor, with on-site dispatch or remote triage as appropriate to resolve issues promptly.
- Q: Can coverage be transferred between devices? A: Transferability depends on contract terms; your Lenovo representative can confirm options during activation and help you map coverage to your device fleet.
- Q: How do I get started? A: Contact your Lenovo account manager to verify eligibility, receive activation instructions, and schedule service deployment for your environment.
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